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#Post#: 99188--------------------------------------------------
Countrywide Parking Management - PCN issued at Doctors Surgery
DIR By: Feline007
Date: November 21, 2025, 9:33 am
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Good afternoon.
I received a parking charge notice from Countrywide Parking
Management back in May this year.
I was sent to an out of area surgery for a consultation. I
arrived to a totally empty car park and straight away saw the
signs advising free parking if you registered you vehicle. I
went straight to the desk and asked the staff member where the
machine was to do this. She answered that she would register
it, asked me for my car registration, which I supplied, and she
confirmed it was all done and I went to my appointment.
A few weeks later got a PCN from CPM, with photos showing my car
arriving at 14:49 and departing at 14:57 (12 minutes). I
immediately appealed and explained the staff member registered
it. They turned down my appeal. In the meantime I tried to
contact the clinic direct but kept getting emails saying 'its
not us' and I have not been able to ascertain an email address
for the clinic. It is a hub for London Borough of Havering and
is not listed anywhere so I could not get anyone to confirm what
happened.
I didn't hear anything further and assumed that the clinic had
confirmed what happened but today I recieved a final demand. I
am not paying this under any circumstances as I registerd my
vehicle the way the staff member advised. If she had pointed to
a machine I would of course used it but her asking for my
registration led me to believe that was how you did it.
Do I just ignore this? Write back?
I have just noticed that the 'contravention' is marked as
happeneing at Tulasi Medical Practice RM9 5QP. I did not visit
that place. I was at 'Parsloes Hub' with the same postcode, so
they have not put the place where I parked on the invoice, hence
when I contacted Tulasi they had never heard of me. Perhaps
this helps - the fact they have charged me for parking in a
place that I was not parked at?
Thanks for your assistance.
#Post#: 99202--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: b789
Date: November 21, 2025, 10:38 am
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Can you show us both sides of the original Notice to Keeper
(NtK) you received. AS for any debt recover letters, you can
safely ignore those. Debt collectors are powerless to do
anything except intimidate the low-hanging fruit on the gullible
tree into paying out of ignorance and fear.
What EXACTLY did you put in your appeal?
#Post#: 99217--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: Feline007
Date: November 21, 2025, 12:11 pm
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I don't have a copy as it was using their online portal, but I
just basically told the truth of what happened. I did not at
that point realise the place they said I parked was different to
where I actually parked. I have scanned the letters and the
upload link is here - hopefully I have done it correctly.
HTML https://imgpile.com/p/nS7DJRv
#Post#: 99261--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: b789
Date: November 22, 2025, 2:08 am
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Unfortunately, you have cropped off the most important date we
need to see on the copy of the ONLY document we need to see, the
original NtK. The reminders are as useful as a poke in the arm
with a sharp stick.
For now, just tell us the date the original NtK was issued. Not
the date of the alleged contravention.
I am going to assume that in your appeal, whilst trying to be
truthful, you, the Keeper, identified as the Driver. For future
reference, you must never, ever, EVER, identify the driver. They
have no idea who that is until you blab it to them,
inadvertently or otherwise.
All you had to do when appealing as the Keeper is to refer to
the driver in the third person. No “I did this or that“, only
“the driver did this or that”.
In this case, if you have identified as the driver, you have
lost whole lot of extra protection, However, there is no
evidence of actual parking. Their ANPR only shows entry and exit
of the land, not time parked.
Their ANPR only NtK states that the charge relates to “the
period of parking”, which it does not. Many claims have been
thrown out by clever judges who understand the nuance of these
spurious claims.
For now, please tell us the date the initial NtK was issued and
confirm whether the Keeper has been identified as the driver.
#Post#: 99577--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: Feline007
Date: November 24, 2025, 10:15 am
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Apologies for the delay.
The NTKis dated 5th June 2025.
Date of event is the 28th May 2025.
It refers to a parking charge that is unpaid, but there was no
parking charge to pay. It was free parking at a doctors
surgery. To park you had to register your vehicle, which I did
to the staff member.
Unfortunately you are correct - I did naively write 'i did etc'
so confirmed I am the driver. I will not be so gullible in
fiture.
I cannot find a record of my appeal but I did explain I drove
in, saw the signs, went to the desk, gave my registration
details, was seen straight away and then left. All within 12
minutes.
Is there anything I should so at this stage?
Really appreciate the advice.
#Post#: 99591--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: b789
Date: November 24, 2025, 11:17 am
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You can safely ignore all debt recovery demands. Debt collectors
are powerless to do anything except to try and intimidate the
low-hanging fruit on the gullible tree into paying up out of
ignorance and fear.
This will eventually escalate to a county court claim. That is a
good thing. They really don't want to have to explain themselves
in format of a judge and they are only doing this to intimidate
you. The odds of it ever reaching a hearing are slim to none.
However, you will have to respond and defend any claim. Are you
prepared to do so? We will advise every step of the way.
In the meantime here are a couple of complaints you can send.
First is to Parsloes Hub (you can also adapt for London Borough
of Barking & Dagenham / Havering if they have oversight of the
hub’s contract):
--- Quote ---
> Subject: Urgent complaint – private parking ticket issued at
Parsloes Hub
>
> Dear Sir/Madam,
>
> I am writing to complain about a private parking charge issued
to me after a recent appointment at Parsloes Hub.
>
> [indent]Date of visit: 28 May 2025
> Time on site: 14:49 to 14:57 (according to the operator’s
photos)
> Vehicle registration: [VRM]
> Private Parking Company: Countrywide Parking Management Ltd
> PCN reference: [PCN number][/indent]
>
> On arrival, I saw signs in your car park stating that parking
was free but that motorists must register their vehicle. I
immediately went to the reception desk and asked how to do this.
>
> Your staff member told me she would register my vehicle
herself, asked for my registration number, and confirmed that it
was done. I relied on that assurance and went straight in for my
consultation. I was the only car in the car park and my visit
lasted less than eight minutes in total from entrance to the car
park to exit.
>
> Despite following the instructions given by your staff, I have
now received a £100 “Parking Charge Notice”. The notice wrongly
states the location as “Tulasi Medical Practice RM9 5QP”, even
though I was parked at Parsloes Hub. My initial appeal to the
parking company was rejected. I have since received a “final
demand” threatening further action.
>
> This situation is extremely distressing. I did exactly what
your signage and your staff told me to do. If the member of
staff failed to enter my registration correctly, that is a
failing on the part of your contractor or staff, not mine. It is
not acceptable for patients attending medical appointments to be
threatened with debt collection and court action in these
circumstances.
>
> I am asking you, as the landholder/client, to:
>
> [indent]1. Instruct Countrywide Parking Management Ltd to
immediately cancel PCN [PCN number], and
> 2. Confirm in writing that this has been done, so that I can
have peace of mind.[/indent]
>
> I would also be grateful if you could review the process used
by reception staff for registering vehicles, because it is clear
from my experience that patients are being put at risk of unfair
tickets through no fault of their own.
>
> I look forward to your urgent written confirmation that the
parking charge has been cancelled.
>
> Yours faithfully,
>
> [Your name]
--- End Quote ---
Send a formal complaint to CPM by email (via their
appeals/”contact us” portal)
--- Quote ---
> Subject: Formal complaint & notice of dispute – PCN [ref],
vehicle [VRM]
>
> Dear Sirs,
>
> I refer to Parking Charge Notice [PCN number] issued by
Countrywide Parking Management Ltd (“CPM”) to vehicle [VRM] for
an alleged contravention on 28 May 2025, timed 14:49 to 14:57.
>
> I dispute any liability for this charge. There was no breach
of any parking terms, and CPM’s own trade body Code, as well as
basic consumer protection law, has been breached.
>
> 1. Staff authorisation – I complied with the instructions
given
> On arrival at the car park at Parsloes Hub, I saw signage
stating that parking was free but that motorists must register
their vehicle. I immediately went to the reception desk to ask
how to do this.
>
> The receptionist told me she would register my vehicle
herself, asked for my registration number, and confirmed that it
was done. I then went straight in for my consultation and left
immediately afterwards.
>
> Your own images show my car on site for eight minutes in
total. At all times I was acting in reliance on the clear
assurance given by the reception staff, who were acting as
agents for the landholder and, by extension, your company.
>
> If the registration was not correctly entered onto your
system, that is entirely down to your agent and your processes.
I fulfilled all obligations placed on me by the signage. It is
not open to CPM to profit from its own or its principal’s
failure.
>
> 2. Mandatory consideration period – no contract could have
been breached
> The Private Parking Single Code of Practice, jointly adopted
by the BPA and IPC, requires operators to allow a reasonable
consideration period for drivers to enter, read the terms,
decide whether to park and comply, or leave, before any
liability can arise.
>
> Your own ANPR timestamps show an on-site period of eight
minutes. In that time I:
> [indent]– entered the car park,
> – read the new parking signs,
> – went straight to reception to ask how to register,
> – provided my registration number to your principal’s staff
member and was told it was done,
> – attended a brief consultation, and
> – left.[/indent]
>
> Ticketing a patient in these circumstances is plainly
incompatible with your obligations under the PPSCoP and any IPC
Code of Practice that applied at the time. No reasonable
consideration period was allowed and no enforceable contract to
pay a charge ever arose.
>
> 3. Incorrect site description – “Tulasi Medical Practice” is
not where I parked
> The Notice states that the contravention occurred at “Tulasi
Medical Practice RM9 5QP”. I did not park at Tulasi Medical
Practice. I parked at Parsloes Hub, which happens to share the
same postcode.
>
> This mis-describes the location and fails to “specify the land
on which the vehicle was parked” as required by Schedule 4 of
the Protection of Freedoms Act 2012 if you wish to rely on
keeper liability. It also raises serious doubts about the
accuracy of your records and the mapping between your ANPR
system and the correct site.
>
> Given that the alleged site is wrong, the charge is, on its
face, invalid.
>
> 4. Consumer law and unfair commercial practice
> By issuing a charge in spite of your agent’s assurance that my
vehicle had been registered, CPM is engaging in a misleading
commercial practice contrary to Part 4 (Unfair Commercial
Practices) of the Digital Markets, Competition and Consumers Act
2024. A consumer who has done exactly what they were told to do
by staff should not be pursued for £100.
>
> 5. Required outcome
> In light of the above, I require CPM to:
> [indent]– Cancel PCN [PCN number] immediately; and
> – Confirm in writing within 28 days that this matter is closed
and that my personal data will not be further processed or
passed to any third party for “debt recovery” purposes.[/indent]
>
> Should CPM refuse to cancel, then:
> [indent]– I will treat this as a formal complaint and reserve
the right to escalate to the landholder and relevant authorities
including the ICO, and
> – I require you either to issue a fully compliant Letter of
Claim in accordance with the Pre-Action Protocol for Debt Claims
or to confirm that no further action will be taken. I will not
enter into any correspondence with debt collection agents, who
are not a party to any alleged contract and have no
standing.[/indent]
>
> Any continuation of this matter in the face of the facts above
will be relied upon later in support of a request for costs on
the grounds of unreasonable conduct, in the event that CPM
elects to issue a claim and then fails.
>
> Yours faithfully,
>
> [Your name]
--- End Quote ---
For now, you can safely ignore all debt demands. Come back when
you receive a Letter of Claim (LoC).
#Post#: 99717--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: Feline007
Date: November 25, 2025, 6:52 am
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Absolutely fantastic. I will do that straight away. I could
not find the email address of Parsloes Hub when I tried before.
3 times I emailed people thinking it was Parsloes Hub but they
were the Tulasi proactice and a few others that have very
similar names. I will try again however, and send the other
email to CPM. Yes I am very ready to defend this.
#Post#: 99721--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: Feline007
Date: November 25, 2025, 7:17 am
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I have found out there is no dedicated email address as it is a
hub where people are sent from different surgeries so I have
written them a letter and will post it instead.
#Post#: 99729--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: b789
Date: November 25, 2025, 7:57 am
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If you need to send anything by post, do not use recorded or
tracked delivery. For any correspondence where you may later
need to prove it was sent, simply post it first class and obtain
a free proof of posting receipt from any Post Office.
Under section 7 of the Interpretation Act 1978, a document
properly addressed, prepaid and posted is deemed to be served in
the ordinary course of post. If the intended recipient later
claims it was never received, your proof of posting is usually
sufficient evidence that it was duly served, unless they can
produce strong evidence to the contrary.
#Post#: 99902--------------------------------------------------
Re: Countrywide Parking Management - PCN issued at Doctors
Surgery
DIR By: Feline007
Date: November 26, 2025, 8:03 am
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Thank you! I would have sent it as recorded delivery so that's
great advice. I'll do that when I post it today.
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