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#Post#: 98972--------------------------------------------------
How does the PCN deadline work while transferring liability from
Hertz to hirer/keeper?
DIR By: mjlazer
Date: November 20, 2025, 6:42 am
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Hello all
I was informed by Hertz 8 days ago about a PCN from GroupNexus
that had been issued. Hertz attached the parking charge notice
and it said I had 14 days to pay before the charge went up from
£60 to £100.
The letter said, "We have provided your contact details to the
relevant authority, to transfer liability to you for this fine.
The authority will contact your directly to recover payment for
this fine. In addition we have applied our standard
administration fee of £ 42.00 for the processing of this
violation. The authority will contact you directly in due
course."
1. I have not heard anything from GroupNexus in the past 8 days.
So, will they issue me a new PCN with a new deadline or do I
have to still pay before the 14 day deadline issued to Hertz?
2. When Hertz say, "We have provided your contact details to the
relevant authority", does that mean they have named me as the
driver? I ask because I originally 'consulted' ChatGPT and they
said I could appeal the fine with the below letter:
--- Quote ---
> I am the hirer/keeper of vehicle [REG]. Hertz has passed my
details as the hirer/keeper. This is not an admission as to the
identity of the driver. I will not be naming the driver.
>
> You cannot transfer liability because you have not complied
with the Protection of Freedoms Act 2012, Schedule 4 for hire
vehicles (paras 13–14). A valid Notice to Hirer must be
accompanied by:
>
> 1. a copy of the hire agreement
> 2. a statement of liability signed by the hirer
> 3. a copy of the original notice
>
> These documents were not enclosed with your notice. Therefore
there is no hirer/keeper liability and the charge must be
cancelled.
>
> Without prejudice to the above, signage at the EV charging
area did not make any 2-hour limit prominent or clear, the
vehicle was actively charging, and any overstay calculation must
include the consideration and grace periods required by the BPA
Code.
>
> Please cancel this charge. If you refuse, please supply a
POPLA verification code.
--- End Quote ---
Is this a worthwhile pursuit or am I wasting my time and should
just pay the charge?
Thanks!
#Post#: 98973--------------------------------------------------
Re: How does the PCN deadline work while transferring liability
from Hertz to hirer/keeper?
DIR By: jfollows
Date: November 20, 2025, 6:47 am
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HTML https://www.legislation.gov.uk/ukpga/2012/9/schedule/4
14 days for NtK
28 days for keeper to respond with documents
21 days to serve notice to hirer
If Hertz miss their 28 day deadline, they become liable.
You reply to a notice to hirer sent to you. In the likely event
the required documents are missing, you have identified your
appeal.
Your appeal will be rejected, because they always are, but you
won’t end up paying a penny if you follow advice here.
You have not been named as driver, you have been named as hirer
and you must not identify the driver at any time.
#Post#: 98975--------------------------------------------------
Re: How does the PCN deadline work while transferring liability
from Hertz to hirer/keeper?
DIR By: mjlazer
Date: November 20, 2025, 6:57 am
---------------------------------------------------------
So the timeline so far is:
Date of alleged offence: 27 Oct (24 days ago)
Date of PCN issue: 04 Nov (17 days ago)
Initial deadline to pay reduced rate: 18 Nov (2 days ago)
Date of Hertz forwarding PCN: 12 Nov (8 days ago)
I am hoping that, despite the 'relevant authority' not getting
in touch that I am not being held to the original deadline which
is now passed.
#Post#: 98976--------------------------------------------------
Re: How does the PCN deadline work while transferring liability
from Hertz to hirer/keeper?
DIR By: jfollows
Date: November 20, 2025, 6:59 am
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It’s not your deadline, it’s the registered keeper’s.
The process is really simple, as I outlined, but the people in
hire companies who administer this often get it totally wrong
and make up nonsense.
Your own notice to hirer will have its own “deadlines” but you
can ignore them because you won’t pay a penny.
#Post#: 98978--------------------------------------------------
What does a 'charge back' to Hertz for admin fee mean?
DIR By: mjlazer
Date: November 20, 2025, 7:01 am
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Also, when I asked Hertz to waive the admin fee for reasons that
are not relevant here they replied with some vague email but in
there it said:
--- Quote ---
> As per our rental conditions, if Hertz is required to pay any
road tolls, fines, charges, or associated costs, we reserve the
right to charge you an administration fee.
>
> Upon reviewing our records, I can confirm that the amount of
£42.00 was initially billed to your account. However, we
received a chargeback from your credit card company, which
placed the invoice on force charge. As a result, payment was
required within 90 days before the matter was transferred to our
external debt collection agency.
--- End Quote ---
Can someone explain what this means in layman's terms and if it
is at all significant? I am planning on appealing the PCN and if
successful they agreed to waive the admin fee but if they are
already trying to take it then I'm not sure if I should be doing
something differently.
Thanks
#Post#: 98982--------------------------------------------------
Re: What does a 'charge back' to Hertz for admin fee mean?
DIR By: DWMB2
Date: November 20, 2025, 7:23 am
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A chargeback is what happens when a payment is disputed by a
card provider. This is usually initiated by the customer
contacting their bank/card provider to dispute a transaction.
Did you do this?
#Post#: 98992--------------------------------------------------
Re: What does a 'charge back' to Hertz for admin fee mean?
DIR By: mjlazer
Date: November 20, 2025, 7:50 am
---------------------------------------------------------
No, I didn't dispute the charge. Not sure why AMEX would have
done that on my behalf?
According to Google: "Initiating a credit card chargeback is
generally not the correct procedure for disputing a PCN and can
be a serious criminal offence in the UK, depending on
circumstances. The enforcement authority will likely treat the
debt as unpaid and escalate the case through the process above,
leading to significantly higher costs and potential legal
action."
So, could this be potentially bad for me?
Also, any idea what a 'force charge' is and why they talk in
past tense when they say, "payment was required" within 90 days
because they then provide a payment link.
#Post#: 98994--------------------------------------------------
Re: How does the PCN deadline work while transferring liability
from Hertz to hirer/keeper?
DIR By: mjlazer
Date: November 20, 2025, 7:55 am
---------------------------------------------------------
Okay, that's good to know.
So I understand, is the 'notice to hirer' the letter/email I'm
waiting for from GroupNexus with the new NtH deadline in it?
Also, I'm new here so just wanted to check what you meant when
you said I "won’t end up paying a penny if you follow advice
here". Is there an existing process which we're recommended to
follow or do you mean following the case-specific advice in my
own threads?
#Post#: 98997--------------------------------------------------
Re: How does the PCN deadline work while transferring liability
from Hertz to hirer/keeper?
DIR By: jfollows
Date: November 20, 2025, 8:03 am
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You are waiting for a notice to hirer addressed to you from the
creditor parking company, GroupNexus, yes.
If you update this thread with progress you will get advice on
your specific case. However you should spend the interim time to
research the forum for similar cases so you have an idea of what
to expect.
#Post#: 99109--------------------------------------------------
Re: How does the PCN deadline work while transferring liability
from Hertz to hirer/keeper?
DIR By: b789
Date: November 21, 2025, 2:24 am
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The Hertz admin fee is a dispute between you, the Hirer and
Hertz. You will need to refer to your hire agreement and show us
the EXACT wording about parking charges. It is already obvious
that they are using terminology that is likely in breach of
their contract with the Hirer.
As for the Parking Charge Notice (PCN), you cannot respond to it
until you receive the Notice to Hirer (NtH) addressed to you in
your name. GroupNexus have no idea who the driver is and the can
only hold the Hirer liable if they have fully complied with PoFA
2012. They never do, which is why an NtH PCN is a golden ticket
as long as the drivers identity is not blabbed, inadvertently or
otherwise.
If Hertz only transferred liability to the Hirer on 12 November,
the Hirer must receive the NtH within 21 days. Not only does the
NtH have to be received (“given”) within 21 days, it must also
contain copies of the hire agreement etc. in order to be able to
hold the Hirer liable if the driver is not identified.
Irrespective of the above, as long as you follow the advice
here, you will not be paying a penny to GroupNexus. For now,
there is nothing you can do until you receive the NtH in your
name. When you do, follow this advice for the appeal:
There is no legal obligation on the known Hirer (the recipient
of the Notice to Hirer (NtH)) to reveal the identity of the
unknown driver and no inference or assumptions can be made.
The NtH is not compliant with all the requirements of PoFA which
means that if the unknown driver is not identified, they cannot
transfer liability for the charge from the unknown driver to the
known Hirer.
Use the following as your appeal. No need to embellish or remove
anything from it:
--- Quote ---
> I am the Hirer of the vehicle and I dispute your 'parking
charge'. I deny any liability or contractual agreement and I
will be making a complaint about your predatory conduct to your
client landowner.
>
> As your Notice to Hirer (NtH) does not fully comply with ALL
the requirements of PoFA 2012, you are unable to hold the Hirer
of the vehicle liable for the charge. Partial or even
substantial compliance is not sufficient. There will be no
admission as to who was driving and no inference or assumptions
can be drawn. GroupNexus has relied on contract law allegations
of breach against the driver only.
>
> The Hirer cannot be presumed or inferred to have been the
driver, nor pursued under some twisted interpretation of the law
of agency. Your NtH can only hold the driver liable. GroupNexus
have no hope at POPLA, so you are urged to save us both a
complete waste of time and cancel the PCN.
--- End Quote ---
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