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#Post#: 98572--------------------------------------------------
TFL Blackwall Tunnel PCNs After Auto Pay Account Closure
DIR By: YoungDigga
Date: November 17, 2025, 6:10 pm
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I’m hoping for some advice after receiving two Penalty Charge
Notices (PCNs) for the Blackwall and Silvertown Tunnel charges.
The situation feels unfair and I’m unsure what to do next if my
appeal isn’t successful. I’d really appreciate any guidance from
the community.
Background
- I’ve had TFL Auto Pay set up for several years and have always
kept up with payments.
- One month, my direct debit bounced, but the payment was taken
automatically the following month. I assumed this sorted things
out and didn’t need to do anything else.
- Later, I received two PCNs out of the blue for Blackwall and
Silvertown Tunnel usage.
Account Closure & Communication Issues
- Logging in to my account showed it had been closed—no
explanation or prior notice.
- Turns out the closure was triggered by the missed payment,
although payment was taken the next month.
- TFL’s site lists several correspondences related to the missed
payment/account closure, supposedly sent by email.
- I’ve checked my inbox and junk folders thoroughly and haven’t
received any emai
ls about this.
- I have not received any TFL emails about Blackwall/Silvertown
Tunnel since 2023.
Customer Service & Address Problems
- TFL customer service mentioned that my email is listed as
"unconfirmed" on their end, and they couldn’t update it.
- On my account, everything looks fine and I don’t see any
option to confirm my email.
- The physical address on my account is outdated, so even if
letters were sent, I wouldn’t have received them. All
correspondence references email anyway.
My Appeal
- I have appealed the PCNs to TFL. My main issue is that I
received zero notification about account closure or liability,
so I had no chance to fix things or pay the charges.
Can anyone advise:
- What are my next steps if TFL rejects my appeal?
- Are there legal precedents or regulations about required
notification/TFL’s responsibilities regarding email/address
issues?
- Any other tips or similar experiences? How did you resolve
them?
Would really appreciate any suggestions or insights. Thanks!
PCN1
HTML https://ibb.co/fYgdBKWg
PCN2
HTML https://ibb.co/d4g798K7
#Post#: 98573--------------------------------------------------
Re: TFL Blackwall Tunnel PCNs After Auto Pay Account Closure
DIR By: fraser.mitchell
Date: November 17, 2025, 6:32 pm
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After the usual rejection of reps to TfL. your next stage,
(apart from paying), is to register an appeal at London
Tribunals. The basis of your appeal is that you set up the
account in good faith and consider that TfL have abused their
powers in continuing to enforce the PCN when the reason for
non-payment of the toll is their unnanounced closure of your
account.
#Post#: 100205--------------------------------------------------
Re: TFL Blackwall Tunnel PCNs After Auto Pay Account Closure
DIR By: YoungDigga
Date: November 28, 2025, 7:33 am
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Wow I'm actually surprised they accepted my appeal. No
acknowledgement on their side that they didn't notify me of
cancellation just that it was my responsibility to ensure my
account was in good standing and that on this cases they're
making an exception 😅.
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