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#Post#: 101305--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: Bella54
Date: December 6, 2025, 1:16 pm
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Fabulous
HTML https://emoji.tapatalk-cdn.com/emoji122.png
8)
Thank you b789, we'll get this PDF'd and ready to send to the
IAS.
Does it need to go on they're website link that OPS has provided
AND sent by Royal Mail post as well? (tracked etc)
and will we need to send copies of the correspondence (emails,
Appeal, Appeal rejection letter etc) from OPS as well??
If we use email does it have to be an email address that has NtK
name? or can it be an official letter signed in PDF format?
#Post#: 101405--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: Bella54
Date: December 8, 2025, 4:05 am
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Morning.
We've logged into IAS website and have registered, jumped
through the hoops. It does give the option to Appeal with a
"nominate Representative" and that it can be Appealed as the
Keeper, under "motorists Details" it states:
"You reported that you were the registered keeper but is not
prepared to state who was driving at the time the parking charge
was issued.
You reported that you are being held liable for the parking
charge."
There is a 1000 word max box for the Appeal letter to be pasted
into and an "add file" option for the PDF to be uploaded.
Do we need to add any of OPS email responses or is this for them
to send to IAS once IAS contact them on receipt of this Appeal
Letter?
Haven't pressed "Submit" yet, just don't want to do anyone
else's job for them. It also states we have till 5th Jan 26 to
submit the Appeal so there's time, but wanted to press on with
it so things don't go astray over the festive period.
We know the IAS could reject the appeal still, and that our
efforts may prove "fruitless" but we would rather be a "rotten
fruit, not quite ripe for the picking, and not hanging too low
for the easy picking either "
#Post#: 101415--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: b789
Date: December 8, 2025, 4:59 am
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You don't need to send copies of the PCN as the operator will
submit those as part of their own evidence in their prima facie
case. Just upload your appeal as a PDF. You are ONLY selecting
the option of appealing as the Keeper and you decline to
identify the driver (as is your legal right).
Remember, the IAS is not independent. It is run by the same
company — United Trade and Industry Ltd — that operates the IPC.
The IPC is the trade body for some private parking firms, and
the IAS is just its in‑house “appeals” brand. That’s why
it’s a sham kangaroo court: the same people who profit from
parking enforcement also control the supposed appeals process.
#Post#: 101428--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: Bella54
Date: December 8, 2025, 5:37 am
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::) Thanks.
Pressed "submit your Appeal" and its just buffering away... ;D
;D ;D
We'll get it sent, one way or another ::)
#Post#: 101613--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: Bella54
Date: December 8, 2025, 5:19 pm
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;D ;D ;D
It's still buffering ;D ;D ;D these jokers only allow 1000
word count in the submissions box, and it doesn't allow to paste
wording into either :o :D
so we've loaded it as PDF and wrote in the box "see attached PDF
full letter of Appeal"
Will this suffice?
There's an email address & a PO Box in Macclesfield on google
which we're tempted to use too... :)
Can't have this wonderfully, eloquent worded Appeal letter not
hit homebase!!
HTML https://emoji.tapatalk-cdn.com/emoji38.png
Bogg em down with paper boulders!!!!
HTML https://emoji.tapatalk-cdn.com/emoji38.png
#Post#: 101684--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: b789
Date: December 9, 2025, 7:21 am
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You can try a different browser or try emailing it to
adr@theias.org
#Post#: 101775--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: Bella54
Date: December 9, 2025, 7:00 pm
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Thank you for the link ;)
Finally got this to go over to them and are posting up redacted
images of IAS replies in case anyone reads this thread has
similar issues.
It was interesting to see that IAS portal give a pre-populated
option about Appealing as "the registered keeper" and that a
"nominate Representative" can submit the Appeal.
We put a comment in the minimally offered 1000 word count box to
direct them to the full copy PDF Appeal Letter attachment, and
mentioned in email body "that we'd experienced difficulties in
uploading the Appeal onto IAS portal" and that we'd also emailed
a copy directly to the address that b789 suggested.
Not that we're under any illusions the IAS will uphold the
Appeal, but goes to show how some just pay up rather than and
get exhausted jumping through these cowboys lasso hoops.
We'll await they're response & await the next "5 day deadline"
to approach.
HTML https://ibb.co/cSpJX68P
#Post#: 102632--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: Bella54
Date: December 16, 2025, 5:31 am
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Morning.
We've had a reply from IAS. Looks like they've reset the Appeal
made to them and want us to Appeal again. ::)
Why have a "nominate Representative" section, then not allow the
appeal to be logged by the "Nominated Representative"????
Despite the fact that OPS has already rejected the original
appeal!!
Shall we submit the Appeal again? The NTK doesn't have an email
address and doesn't want to set one up either.
Is it worth appealing by post?? and replay to the email saying
so appeal is also in the post?
Dear XXXXXXX
We have been contacted by the Parking Operator, One Parking
Solution Limited, who have advised that you appealed against the
above Parking Charge stating that you were the registered keeper
but not the driver of the vehicle at the relevant time.
However, the Parking Operator, have advised that it was not
yourself who appealed to them initially and therefore you should
not appeal to the IAS.
We have removed the association with this appeal to allow the
liable party to challenge the charge should they so wish or
authorise yourself to act on their behalf as a ‘Nominated
Representative’.
Please let the liable party know that they can lodge the appeal.
For more information or help with regards to appealing to the
IAS, please click on the ‘Online Appeals User Guide’ at the top
of the screen. Please see Chapter 4 of this section regarding
the ‘Nominated Representative’.
Kind regards,
The IAS
Independent Appeals Service
PO Box 662, Macclesfield, SK10 9NR
#Post#: 102764--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: b789
Date: December 16, 2025, 6:56 pm
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Is the name of the person who made the initial appeal (the
Keeper I presume), the same person who submitted the IAS appeal?
They are saying that the person who submitted the initial appeal
is different from whoever submitted the IAS appeal.
#Post#: 102765--------------------------------------------------
Re: One Parking Solutions PCN-failure to park in a marked
bay-NtK Hertfordshire
DIR By: b789
Date: December 16, 2025, 7:13 pm
---------------------------------------------------------
Looking back through the thread, you were advised that the
initial appeal and the IAS appeal were to come from the Keeper
only. They have no idea who the driver is unless you
inadvertently blabbed it to them.
As the IAS are an irrelevance, I wouldn’t worry too much about
their incestuous relationship with the operator. Simply respond
with the following:
--- Quote ---
> Subject: IAS Appeal – Parking Charge Ref [REFERENCE] / VRM
[VRM]
>
> Dear Sirs,
>
> Your email is noted.
>
> It is difficult to see how an “independent” appeals service
can justify taking at face value a self-serving assertion from
the parking operator and then purporting to “remove the
association” of an appeal, rather than dealing with the facts in
front of it. In any event, for the avoidance of doubt, the
position is simple and unequivocal:
>
> The registered keeper named on the Notice to Keeper is the
only person who has appealed at every stage.
>
> The initial appeal to One Parking Solution Limited was made by
the registered keeper.
>
> The appeal to the IAS was made by the registered keeper.
>
> There has been no nomination, substitution, or change of
appellant at any point.
>
> Accordingly, the operator’s claim that “it was not yourself
who appealed” is factually untrue. Your decision to disassociate
the appeal is therefore misconceived, and appears to have been
taken without even the most basic diligence. It is not the
keeper’s job to navigate arbitrary administrative hurdles
erected on the operator’s say-so.
>
> The registered keeper denies any liability. The Notice to
Keeper does not fully comply with the mandatory requirements of
Schedule 4 to the Protection of Freedoms Act 2012 and, as a
matter of law, no keeper liability can arise. The driver has not
been identified and will not be identified. These are not
optional niceties; they are fundamental points of law which the
operator has repeatedly attempted to side-step with misdirection
and procedural gamesmanship.
>
> If the IAS now chooses to refuse to determine an appeal by the
keeper on the basis of invented or misapplied procedural
objections, that will be noted for what it is. Any further
obfuscation, including any continued refusal to process this
appeal despite the above being crystal clear, will be retained
and relied upon in full against the operator should they be
ill-advised enough to commence proceedings. It will stand as
evidence that the operator and its associated “appeals” brand
have failed to provide any fair or credible form of alternative
dispute resolution, and that the operator has instead sought to
frustrate and deter the exercise of consumer rights.
>
> For the avoidance of doubt, I require the IAS to reinstate the
appeal and to determine it on the merits. If you decline to do
so, please confirm explicitly that the IAS is refusing to
determine a keeper’s appeal notwithstanding that the keeper is
the only appellant. That confirmation will be preserved.
>
> No further correspondence will be entered into unless and
until you either reinstate the appeal or provide the above
confirmation.
>
> Yours faithfully,
>
> [FULL NAME]
> Registered Keeper
--- End Quote ---
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