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#Post#: 97600--------------------------------------------------
Mistaken identity/what to do next
DIR By: corblimey
Date: November 10, 2025, 1:22 pm
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Hello,
Today I received a letter from Bristow & Sutor stating that I
owe TFL £945.
I phoned TFL who checked all my vehicles & account. There are no
PCNs showing on my vehicles or accounts and nothing showing that
has been forwarded to a debt collection agency.
I phoned Bristow & Sutor who told me the PCN number. They told
me it was a white transit van. I have never owned a white
transit van nor have I ever received any documentation regarding
this. They told me to contact TFL.
I phoned TFL to dispute but I couldn't pass security as I don't
have the address or reg number of the vehicle. I was told that
they get their information from the DVLA and to give them a
call.
I phoned the DVLA who told me they couldn't do anything without
the registration number.
I phoned TFL back to get the registration number but they hung
up because I couldn't pass security.
What the hell am I supposed to do ? I need to prove the vehicle
has never belonged to me but I can't do that without the vehicle
registration number.
Thanks
#Post#: 97601--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: mrmustard
Date: November 10, 2025, 1:24 pm
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Make a subject access request for a copy of the warrant
#Post#: 97603--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: stamfordman
Date: November 10, 2025, 1:29 pm
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Also let's see the letter, hiding only name and address.
Are the name and address both correct?
#Post#: 97604--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: corblimey
Date: November 10, 2025, 1:35 pm
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This is the email I received. I thought it was a scam.
10 November 2025
Final Notice - PCN Overdue
Dear
My name is ..... and I am attempting to contact you because your
Penalty Charge Notice due to Transport for London is still
unpaid. A Warrant of Control has been issued against you and you
must act now to avoid further, more serious consequences.
To avoid further action and costs you must pay the balance
outstanding of £945.00. I must therefore urge you to contact me
immediately on 01527372852 or visit www.bristowsutor.co.uk/Pay
#Post#: 97605--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: LT
Date: November 10, 2025, 1:36 pm
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If it were me, I would send Bristow and Sutor an email and also
a letter by recorded delivery stating that this is not your
vehicle nor do you own a white transit van and that they should
refer this back to their client TFL.
I would also say that if they should persist in writing to or
contacting you again, unless it is to apologise and inform you
that this has been dropped, you will treat it as harassment
under The Protection from Harassment Act 1997.
#Post#: 97607--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: stamfordman
Date: November 10, 2025, 1:43 pm
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So you've not had a printed letter delivered just an email?
No address on it?
Looks like a fishing expedition by the bailiff probably against
you because you have the same or similar name.
I think you can ignore it unless something official comes.
#Post#: 97610--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: corblimey
Date: November 10, 2025, 2:33 pm
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Yes, just an email. No letter. Thanks.
#Post#: 97612--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: H C Andersen
Date: November 10, 2025, 3:29 pm
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+1. Stick to procedure. Forget the vehicle, procedure first.
If a Warrant of Control has been issued then the first
enforcement stage is for a Notice of Enforcement to be served on
the person named in the warrant.
No NoE by post = no enforcement and NO powers of recovery.
You're the gatekeeper. Pl STOP making phone calls.
IMO, email TfL and copy to B&S. NB. TfL are the client.
If you have the name of whoever you spoke to, so much the
better.
Dear ***
Alleged Debt......l
On *** I received the attached email purportedly issued by your
agent, B **S. No mention of a Notice of Enforcement is made,
neither has one been received. Subsequent telephone enquiries of
both Transport for London and B ...S have led me to conclude
that this is a scam.
I am writing to you to apprise you of the situation and request
confirmation as to whether this demand is genuine, in which case
your agent B ..S has acted improperly in not issuing a Notice of
Enforcement, or is a scam, in which case I am certain that you
would want to take action.
Yours..
#Post#: 97618--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: fraser.mitchell
Date: November 10, 2025, 4:00 pm
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+1
#Post#: 97909--------------------------------------------------
Re: Mistaken identity/what to do next
DIR By: corblimey
Date: November 12, 2025, 2:02 pm
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thanks. Nothing like this has happened to me before. This is all
new to me.
Whilst I know this has nothing to do with me, its all a bit of a
worry and I can't help but think about bailiffs turning up ay my
door & my credit score being affected !
I've sent the email above to TFL.
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