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#Post#: 97199--------------------------------------------------
Sutton PCN - Upland Road
DIR By: sevenup
Date: November 7, 2025, 5:39 am
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Park outside parents in-law all the time and always display
visitor permit but this particular morning, we didn't. Just a
mistake probably kids kicking off or something.
Anyway. Informally appealed, was rejected. Now have NTO. - see
below.
Although there is a 'Contact Us' button in the online portal. It
is really not clear. Representations (particularly formal ones)
have to be made in a particular way - and so not actually having
a clear appeal process to me seems a pretty obvious procedural
impropriety. It's possible to informally contact the council to
enquire about the PCN for example without it having any bearing
on the process. How is one to be sure they have submitted their
appeal correctly when it doesn't actually say that on the
website?
= = INFORMAL REPS = =
Dear Sir/Madam,
I am the registered keeper of vehicle **** ***. I wish to make
informal representations against the above Penalty Charge
Notice, issued on 13/08/2025 on Upland Road, Sutton.
Grounds
Incorrect contravention code
The PCN was issued under Code 12. However, the sign at the
location states: “Permit holders (SS) parking only past this
point, Mon–Fri 9–11 am, except in signed bays.” This is a permit
holders only restriction, which falls under Code 16. Code 12
(residents’ or shared use bay) does not apply. Issuing the PCN
under the wrong contravention amounts to a procedural
impropriety.
Defective online appeal system
Sutton Council’s website states appeals can be made online.
However, when selecting “Make informal appeal online,” the
portal at
HTML https://suttonices.parkinguk.org/parking/
provides
only options to view evidence, contact the council, or pay.
There is no facility to submit an appeal. Screenshots are
enclosed, and full screen recordings can be viewed here:
(link removed due to personal details in the video)
This situation is confusing and restricts motorists’ ability to
exercise their right to appeal.
Mitigation
The vehicle was present solely to visit relatives in the zone.
Visitor permits are routinely used. On this occasion, due to a
sudden change of plan, the permit was inadvertently not
displayed. This was an isolated oversight.
Evidence enclosed
Photograph of signage at Upland Road.
Screenshots of the website appeal process.
Link to full video recordings as above.
Request
For the reasons above, the keeper respectfully requests that
this PCN be cancelled.
Yours faithfully,
= = = = = = = =
HTML https://www.dougiefreeman.com/storage/sutton-reject-1.jpg
HTML https://www.dougiefreeman.com/storage/sutton-reject-2.jpg
HTML https://www.dougiefreeman.com/storage/sutton-nto-1.jpg
HTML https://www.dougiefreeman.com/storage/sutton-nto-2.jpg
HTML https://www.dougiefreeman.com/storage/sutton-nto-3.jpg
HTML https://www.dougiefreeman.com/storage/sutton-nto-4.jpg
#Post#: 97273--------------------------------------------------
Re: Sutton PCN - Upland Road
DIR By: stamfordman
Date: November 7, 2025, 10:00 am
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Looks like all you have is the code 12 vs 16 - this has won at
the tribunal (I'll see if I can find cases) but it's not a sure
thing and you may want to consider the discount if they reoffer
it.
The appeal page looks fine to me. And you should go by what the
PCN and NTO say.
They can use discretion and you can remind them of their duty to
exercise fairness as someone who has always used vouchers before
without mishap.
HTML https://www.sutton.gov.uk/w/penalty-charge-notices-appeal-against-a-penalty-charge-notice<br
/>
#Post#: 97609--------------------------------------------------
Re: Sutton PCN - Upland Road
DIR By: sevenup
Date: November 10, 2025, 2:13 pm
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The page you linked to does indeed all look as you would expect.
However, that's Sutton's website. When you click either 'Make
informal appeal online' or 'Make formal appeal online' you are
re-directed to suttonices.parkinguk.org
Within there there are no references to appealing anywhere. The
only button is 'Contact Us' - I've provided screenshots below.
I thought that it was a requirement for councils to make
appealing online available. The NTO makes no mention of
appealing online - does this imply they don't actually accept
it?
And there is no facility to check the specific grounds as
mentioned on the NTO through the online contact us section.
HTML https://www.dougiefreeman.com/storage/sutton-appeal-online1.jpg
HTML https://www.dougiefreeman.com/storage/sutton-appeal-online2.jpg
HTML https://www.dougiefreeman.com/storage/sutton-appeal-online3.jpg
#Post#: 97616--------------------------------------------------
Re: Sutton PCN - Upland Road
DIR By: catnip
Date: November 10, 2025, 3:38 pm
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What does it show if you go to the 'View Evidence' screen, does
that provide any option to appeal?
#Post#: 97620--------------------------------------------------
Re: Sutton PCN - Upland Road
DIR By: sevenup
Date: November 10, 2025, 4:04 pm
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Just photos and nothing else. See screenshot
HTML https://www.dougiefreeman.com/storage/sutton-appeal-online4.jpg
Honestly, I have never seen a PCN appeal platform like it. It
doesn't match up with the main Sutton page. I don't think it's
adequate and genuinely made me very confused. I dug out other
email addresses and sent the informal reps as well as the portal
as I wasn't convinced it was right.
On all other formal reps online appeals systems, I've had to
select the 'grounds for challenge' check boxes. They simply
don't exist on here. There is no difference between informal and
formal appeals buttons. They both link to the same page /
portal.
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