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#Post#: 95752--------------------------------------------------
ParkingEye PCN - Parked beyond paid time - Heathrow Point West
(Novotel CarPark)
DIR By: BerksWTFC
Date: October 27, 2025, 11:00 am
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Hi all,
Thank you very much in advance for any help with this.
On 16/10/25, the driver parked in a space and made a payment for
8hrs parking via the PayByPhone app. Unfortunately, the driver
got held up and returned after 8hrs 47minutes, exceeding the
paid parking period by 47minutes.
On 27th October, I, the registered keeper, recorded a penalty
notice letter from ParkingEye titled “Parking Charge Notice”.
The parking charge amount is £100, “discounted” to £60 if paid
with min 2 weeks of 23/10/25.
The driver has not yet responded to the correspondence.
Any advice is very much appreciated!
#Post#: 95753--------------------------------------------------
Re: ParkingEye PCN - Parked beyond paid time - Heathrow Point
West (Novotel CarPark)
DIR By: BerksWTFC
Date: October 27, 2025, 11:02 am
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PCN Image:
HTML https://ibb.co/39XFnyQN
#Post#: 95756--------------------------------------------------
Re: ParkingEye PCN - Parked beyond paid time - Heathrow Point
West (Novotel CarPark)
DIR By: DWMB2
Date: October 27, 2025, 11:15 am
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We need to see the back page, too.
#Post#: 95767--------------------------------------------------
Re: ParkingEye PCN - Parked beyond paid time - Heathrow Point
West (Novotel CarPark)
DIR By: BerksWTFC
Date: October 27, 2025, 12:49 pm
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Apologies, reverse of PCN here:
HTML https://ibb.co/W4txh7V8
Thank you
#Post#: 96399--------------------------------------------------
Re: ParkingEye PCN - Parked beyond paid time - Heathrow Point
West (Novotel CarPark)
DIR By: BerksWTFC
Date: November 1, 2025, 3:37 am
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Hi all, any advice on this would be massively appreciated. The
period for reduced charge is nearly closed and from reading
other posts, a lot of the Parking Eye ones seem to have court
letters/CCJs. Thank you very much 🙏🏼
#Post#: 96449--------------------------------------------------
Re: ParkingEye PCN - Parked beyond paid time - Heathrow Point
West (Novotel CarPark)
DIR By: b789
Date: November 1, 2025, 12:34 pm
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You say this was at the Novotel car park. Were you a customer?
If so, have you tried Plan A and approached Novotel and asked
them to get this cancelled?
The ParkingEye Notice to Keeper (NtK) is not fully compliant
with PoFA and therefore, even though they are claiming PoFA
Keeper liability, it can be challenged, but is not likely to win
unless it actually goes to court. Under no circumstances should
the drivers identity be revealed.
If your only worry is the mugs discount, then we cannot help
you. If you think that a speculative invoice for an alleged
breach of contract by the driver from an unregulated private
parking firm is worth paying, just because it offers a discount,
then go ahead.
If you think the invoice is unfair and you want to challenge it
and are prepared to fight all the way, then we can advise on
what to do and when. The actual odds of this ever getting as far
as a hearing in court are slim to none. It will all depend on
whether ParkingEye decide that they don't have much chance of
being successful and they farm it out to DCB Legal to act for
them, or they keep it in-house.
If you decide to fight, then after you have exhausted Plan A,
then follow this advice:
There is no legal obligation on the known keeper (the recipient
of the Notice to Keeper (NtK)) to reveal the identity of the
unknown driver and no inference or assumptions can be made.
The NtK is not compliant with all the requirements of PoFA which
means that if the unknown driver is not identified, they cannot
transfer liability for the charge from the unknown driver to the
known keeper.
Use the following as your appeal. No need to embellish or remove
anything from it:
--- Quote ---
> I am the keeper of the vehicle and I dispute your 'parking
charge'. I deny any liability or contractual agreement and I
will be making a complaint about your predatory conduct to your
client landowner.
>
> As your Notice to Keeper (NtK) does not fully comply with ALL
the requirements of PoFA 2012, you are unable to hold the keeper
of the vehicle liable for the charge. Partial or even
substantial compliance is not sufficient. There will be no
admission as to who was driving and no inference or assumptions
can be drawn. ParkingEye has relied on contract law allegations
of breach against the driver only.
>
> The registered keeper cannot be presumed or inferred to have
been the driver, nor pursued under some twisted interpretation
of the law of agency. Your NtK can only hold the driver liable.
ParkingEye have no hope at POPLA, so you are urged to save us
both a complete waste of time and cancel the PCN.
--- End Quote ---
They'll come back asking for the drivers details, which you
decline to provide and when they eventually reject, you will be
able to appeal to POPLA.
#Post#: 96558--------------------------------------------------
Re: ParkingEye PCN - Parked beyond paid time - Heathrow Point
West (Novotel CarPark)
DIR By: BerksWTFC
Date: November 2, 2025, 2:36 pm
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Thanks very much for all the advice, b789, much appreciated
I wasn’t a customer of the hotel, other than just parking there
to commute elsewhere. I haven’t reached out to them as that
specific hotel is not commercially operational at the moment and
I can’t speak to the management. I could reach out to Novotel
generally - will look into this.
I absolutely want to challenge this. It’s unfair and it’s not
the discount I’m after- I just wasn’t sure where I stood with
this.
I’ll look into Plan A and then failing that, will submit an
appeal with the text provided. Thanks very much.
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