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#Post#: 95716--------------------------------------------------
Claim from DCBL bailiff but never received original fine.
DIR By: MrBenn76
Date: October 27, 2025, 5:15 am
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My 80 year old Mother has received a letter from DCBL debt
collectors for £262 for a parking infringement in March 2025
with CP Plus. She received a previous letter from DCBL in August
demanding £170 but she didnt understand it and thought it was a
scam. However, she never received nor had the opportunity to pay
the original fine from CP Plus. I believe this to be because she
neglected to register her new address with DVLA when she moved
house last year. She's quite happy to pay the original fine if
necessary, but she's on a basic pension. £262 is a month's
spending money for her. Does she have any cause for appeal?
Thanks.
#Post#: 95720--------------------------------------------------
Re: Claim from DCBL bailiff but never received original fine.
DIR By: Dave65
Date: October 27, 2025, 5:26 am
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Has she now registered her present address with the DVLA?
They will not accept the original amount.
Debt collectors letters can be ignored they have no powers.
Can you post the letter from them?
#Post#: 95786--------------------------------------------------
Re: Claim from DCBL bailiff but never received original fine.
DIR By: b789
Date: October 27, 2025, 2:44 pm
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She has not received an "fine" from CP Plus. CP Plus are an
unregulated private parking firm and not any form of authority
that can issue "fines" or "penalties". What was sent to her old
address was a speculative invoice for an alleged breach of
contract by the driver.
DCBL are not a party to the contract the driver allegedly
breached. Your mother can safely ignore any correspondence from
DCBL. Debt collectors are powerless to do anything except to try
and intimidate the low-hanging fruit on the gullible tree into
paying up out of ignorance and fear.
What your mother needs to do, or you can do it for her, but in
her name (as her) is send a Data Rectification Notice (DRN) to
the DPO of CP Plus Ltd and instruct them to update their records
with her current address for service and to erase her old
address. The highlighted words are there for a reason, so make
sure you use them. It should be emailed to them at
dpo@groupnexus.co.uk
It is too late for any appeal. However, you can send a formal
complaint to CP Plus Ltd, as your mother, as follows to
info@groupnexus.co.uk and CC yourself:
--- Quote ---
> Subject: Formal Complaint – Non-receipt of Notice to Keeper
and Improper Escalation to Debt Collection
>
> PCN Ref: [PCN ref No. which should be on the debt recovery
letter]
>
> Dear Sir or Madam,
>
> This is a formal complaint concerning your handling of the
above-referenced Parking Charge Notice. I have received a letter
from DCBL demanding payment of £262. This is the first
correspondence I have received regarding this matter. At no
stage did I receive any Notice to Keeper from CP Plus Ltd, nor
was I afforded an opportunity to appeal or pay the charge at the
original rate.
>
> The escalation of this alleged debt to a third-party debt
collector in the absence of proof of service is procedurally
improper, unreasonable, and contrary to Section 11.2 of the
Private Parking Single Code of Practice (Version 1.1, 17
February 2025). That section requires you to treat such matters
as complaints and suspend enforcement activity until fully
resolved.
>
> Accordingly, I now require the following within 14 days:
> [indent]1. A complete copy of the original Notice to Keeper,
including all evidence relied upon.
> 2. Proof of posting (or other evidence of dispatch) for the
Notice to Keeper, showing the exact date and address used.
> 3. Confirmation that my correct address for service has now
been recorded as:
>
> [indent][Insert full correct address][/indent][/indent]
>
> Unless and until this complaint has been investigated and the
requested documentation supplied, you are required to
immediately suspend all debt collection activity and instruct
DCBL to cease contact.
>
> Should you be unable to produce proof of posting, any reliance
on the presumption of service under the Interpretation Act 1978
is rebutted. Continued processing or disclosure of my data to
third parties without a lawful basis will amount to a breach of
the UK GDPR. This complaint will, if necessary, be escalated to
both the British Parking Association (BPA) and the Information
Commissioner’s Office (ICO).
>
> Please acknowledge receipt of this complaint and issue a full
written response within 14 days.
>
> Yours faithfully,
>
> [Full Name (mum's)]
> [Full Address]
> [Vehicle Registration]
--- End Quote ---
#Post#: 96028--------------------------------------------------
Re: Claim from DCBL bailiff but never received original fine.
DIR By: MrBenn76
Date: October 29, 2025, 6:25 am
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Thankyou for the advice, it is much appreciated. I have now sent
this in an email. Do you think we are likely to get a reply
from them pursuing the case or are they likely to just drop it?
#Post#: 96032--------------------------------------------------
Re: Claim from DCBL bailiff but never received original fine.
DIR By: DWMB2
Date: October 29, 2025, 7:31 am
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I'd be surprised if they just dropped it, but stranger things
have happened.
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