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#Post#: 95369--------------------------------------------------
Euro Car Parks - Wigan - I paid but now claiming I entered an
incomplete registration
DIR By: sooty12113
Date: October 24, 2025, 12:55 am
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Hi all
Back in August I entered a pub car park in Wigan, according to
photographs from ECP on the PCN I entered at 08:47 and left at
09:48. Europarks issued a PCN with the contravention "no valid
pay and display/permit was purchased"
I responded by proving the £1 payment for a 1 hours parking by
sending a copy of my credit card bill, this also confirmed the
payment was made at 08:50. I assumed the charge began from then
as I needed time to find a parking space.
Europarks responded by stating "your appeal states you purchased
a pay and display ticket however after checking the providers
audit reports there are no transactions for the vehicle
registration mark that would indicate a major keying error when
purchasing a pay and display ticket"
They provided an extract from the machine report showing my
payment at 08:50, but which only cited the first four digits of
my registration number and therefore claimed payment, stating if
I still wished to challenge go to POPLA.
I did this and ECP have responded via POPLA still seeking
payment but in support have provided a full list of vehicles
(first 4 digits of registration number) matching payments that
didn't match the duration of the parking. Providing a photograph
of a parking sign stating "please ensure you enter your full and
correct vehicle registration mark" You can see from the
screenshot that 12 other drivers only provided the first four
digits of their registration mark.
I can't believe so many people would make the same apparent
mistake as me (I can't remember) of only entering the first four
digits of the registration number and there must have been a
fault with the machine or misleading information on the machine
(no photograph of that is provided) so I intend to respond to
POPLA along those lines.
Before I do does anyone have any advice or suggestions.
Thanks
Sooty
#Post#: 95374--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: RichardW
Date: October 24, 2025, 2:57 am
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Please post up the PCN, your appeal, and the rejection.
#Post#: 95382--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: sooty12113
Date: October 24, 2025, 4:14 am
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Click on the link for the requested details
HTML https://1drv.ms/b/c/9dc1481d76d9c904/EfGPK9uinfhAnQJ0Y73-QJ4BzM4UCHVL2awOdvR610ohDg
#Post#: 95450--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: b789
Date: October 24, 2025, 12:37 pm
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Besides the fact that you SNAFU'd this by admitting being the
driver, you have almost zero chance of being successful at
POPLA. You should still rebut their evidence but don't hold your
breath.
If/when POPLA reject your appeal... so what? Their decision is
not binding on you and you do not pay. If you follow the advice
you now receive, you will not be paying a penny to ECP.
This will be won after they issue a county court claim through
DCB Legal (not DCBL) and eventually they discontinue. Have a
read of any of the countless other ECP threads on this forum to
see how they are dealt with.
#Post#: 95453--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: DWMB2
Date: October 24, 2025, 12:52 pm
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Gosh that's a blast from the past, I worked at the Brocket Arms
when I was 16.
#Post#: 95649--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: sooty12113
Date: October 26, 2025, 1:01 pm
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Yes I suppose I may have messed up by admitting I was the driver
but this was because I knew I had proof of payment with my
credit card bill, thinking that would be the end of it
#Post#: 95650--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: sooty12113
Date: October 26, 2025, 1:04 pm
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Thanks btw, I'll follow the advice on here going to forward
#Post#: 95661--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: jfollows
Date: October 26, 2025, 2:04 pm
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It’s often the case that the car park operator does it “for
free” and does not get a penny of the money people pay for
parking, in return for which they get to trouser all the money
people pay in parking charges for breaking their rules.
Therefore they couldn’t care less whether or not you paid £1,
but they care that you broke their rules and they can pursue you
for money.
#Post#: 95662--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: sooty12113
Date: October 26, 2025, 2:08 pm
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Yes I expect so, there must be something amiss for 12 drivers in
one morning not inputting their full registration number though
#Post#: 100093--------------------------------------------------
Re: Euro Car Parks - Wigan - I paid but now claiming I entered
an incomplete registration
DIR By: sooty12113
Date: November 27, 2025, 11:17 am
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I've now received the POPLA adjudication as advised they have
rejected my appeal even though they acknowledge I paid for the
parking, this is the response, advice on next steps appreciated
Decision
Unsuccessful
Assessor Name
Assessor summary of operator case
The parking operator says the appellant parked without buying a
valid ticket or permit.
Assessor summary of your case
The appellant appeals on the following grounds: • Their credit
card statement shows they paid for an hour’s parking. • The
parking operator claimed there was no payment against their
registration whilst also quoting the time of their transaction
and the first part of their registration. • There’s no evidence
they didn’t display their ticket. The appellant has provided the
following evidence: • A copy of a credit card statement showing
their payment. Having seen the parking operator’s response to
their appeal, the appellant expands on their original appeal
grounds.
Assessor supporting rational for decision
The parking operator has provided photos of signs on the car
park which make clear users must pay for parking against their
full registrations. Signs also make clear £75 charges will be
issued for breaking the parking terms. The parking operator has
also provided photos showing the appellant’s vehicle was on the
car park for just over an hour on the date in question. The
payment list from the relevant period has also been provided,
and there’s no payment logged against the appellant’s vehicle’s
full registration, XXXXXXX. A payment does appear against part
of the vehicle’s registration, “XXXX”, so the operator’s case is
that the appellant broke the terms by parking without valid
payment.
The appellant appeals on the basis their credit card statement
shows they paid for an hour’s parking. They’ve provided a copy
of the statement. They say the parking operator claimed there
was no payment against their registration whilst also quoting
the time of their transaction and the first part of their
registration. I accept the appellant made a payment, but it’s
clear from the evidence referenced above that the payment was
invalid because it wasn’t made against the appellant’s vehicle’s
full registration. I accept the appellant didn’t deliberately
make invalid payment, but the payment list shows that almost all
payments made during the relevant period were made against full
registrations, with the appellant’s payment seemingly one of
only a few exceptions, so I’m satisfied the machine was working
correctly.
The parking operator is a member of the British Parking
Association’s (BPA) Approved Operator Scheme (AOS) and must
follow the associated Code of Practice. Annex F of the Code says
that when users break parking terms in specific mitigating
circumstances then parking operators should offer at the first
appeal stage to reduce charges to no more than £20 for 14 days.
One of the circumstances warranting reductions is when users pay
for parking against incorrect registrations, like in this case,
and I can see the operator offered to reduce this charge. The
appellant advises there’s no evidence they didn’t display their
ticket. It’s clear the charge was issued because the appellant
made invalid payment against an incomplete registration rather
than because they failed to display a ticket. The evidence shows
that the car park’s terms were made clear, and that the
appellant broke them by parking without valid payment. I’m
satisfied the charge was issued correctly and I’m refusing this
appeal.
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