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#Post#: 96589--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: c4733
Date: November 3, 2025, 5:28 am
---------------------------------------------------------
Thank you b789 for providing such valuable information once
again. I have taken your advice on board and I shall indeed be
making a formal complaint to HMCTS for the mediators conduct and
report the outcome and findings here.
Meanwhile, I forgot to mention in my previous post the follow up
standard email I recieved from mediation so I shall post it
below for others to see should they choose to stand their ground
and fight back against these scrupulous and fraudulent companies
such as Parkingeye.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Mediation Not Settled
Claim number:
Parties: PARKINGEYE LTD V
Thank you for using the Small Claims Mediation Service today.
Although a settlement could not be reached on this occasion the
parties are reminded that Court is considered a last resort and
in which case both parties are encouraged to continue to
communicate where possible in an attempt to resolve the claim,
you may find that today's mediation gives you both a base upon
which to build on.
If the parties can satisfactorily resolve the matter without the
need of the Court, the Claimant should complete a notice of
discontinuance using the appropriate form in the link and file
it with the appropriate Court; N279 - w3 Notice of
discontinuance (6.99) (publishing.service.gov.uk) or update
Online Civil Money Claims through your account.
If not already done so. the claim will now be transferred out of
our business centre to a court where standard directions will be
given and you will be notified in writing of the next stages to
follow. It is important that both parties follow these
instructions and adhere to the timetable set down by the Court
which will include a further court fee and a final hearing for
determination of the matter. Further information can be found
at; Make a court claim for money: What a court claim is - GOV.UK
(www.gov.uk)
Many thanks for your participation in Mediation.
If you require any further information please contact us at the
below details.
Civil National Business Centre | HMCTS | St Katharine's House
21-27 St Katharine's Street | Northampton | NN1 2LH
Phone: 0300 123 4593
Email: scmreferrals[member=6517]justice[/member].gov.uk
#Post#: 96729--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: c4733
Date: November 4, 2025, 4:43 am
---------------------------------------------------------
Update.
I have fired off a complaint to HMCTS this morning following
[member=26]b789[/member] advice; their email:
scmreferrals[member=6517]justice[/member].gov.uk relating to the
mediators unprofessional and poor conduct and copied myself into
the email.
Soon as I receive a response I shall post the outcome to the
complaint here. :)
#Post#: 98039--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: c4733
Date: November 13, 2025, 1:12 pm
---------------------------------------------------------
Good Evening,
For those who maybe following this thread I recently lodged a
complaint with HMCTS, following the advice I receieved on here -
see my previous posts, and have recieved a response by the
mediation service. See below. [member=26]b789[/member]
----------------------------------------------------------------------------------------------------------------------------
By email
Date: 11 November 2025
Complaint Ref: Case Ref:
Dear
Your complaint about your mediation appointment
Thank you for your complaint dated 4 November 2025. I’m sorry to
hear that you were unhappy with your mediation appointment, and
I appreciate you taking the time to raise your concerns.
Firstly I’d like to clarify that while we follow recognised
mediation principles, we are not affiliated with the Civil
Mediation Council. Our processes are designed to support the
court’s requirements and provide a fair opportunity for
resolution.
I’ve listened to the recording of your appointment and would
like to share my findings with you. At the beginning of the
call, you mentioned that you were on holiday, and the mediator
acknowledged this by saying they would keep the session brief.
We understand that timing can be difficult, and we appreciate
your willingness to participate despite being away.
Before speaking with you, the mediator had already spoken to the
claimant, who provided an offer to be relayed to you. This is
not bias and the mediator simply gained information from the
claimant to relay to you.
One of the standard questions asked at the start of mediation is
whether each party has the authority to mediate. You raised a
valid concern about whether the claimant had such authority. The
mediator followed up on this, and the claimant confirmed they
did. It’s important to note that mediators are not in a position
to challenge this further. If a settlement is reached during
mediation, the parties are entering into a legally binding
agreement, and we must check that each party has the authority
to do so.
You also raised concerns about confidentiality and
record-keeping. I’d like to reassure you that mediation is a
confidential process. Details discussed during the session are
not shared outside of the appointment. Our system can only
record whether the appointment was settled or not settled. If a
settlement is reached, the agreement is uploaded to the system.
Otherwise, no further information is retained. This is standard
practice and part of our commitment to maintaining
confidentiality for both parties.
I understand that this may not change your experience, but I
hope this explanation helps clarify our approach and the reasons
behind it. We value your feedback and will continue to use it to
improve our service.
If you’re unhappy with my response
HMCTS operates a three stage complaints handling procedure. If
you remain dissatisfied with our reply, you can ask a senior
manager, Ms A Lee to review your complaint by replying to this
email. Please explain simply and clearly what parts of the
response you’ve received you do not agree with and would like
reviewed.
Yours Sincerely Mrs J Heath Complaints Investigator
National Services Complaints Team
NBC - Tribunals & Contact Centres
----------------------------------------------------------------------------------------------------------------------------
I am not sure if it's worth persuing this matter any further
with Ms A Lee? But as always welcome everyones advice on this
matter. As for the case with DCB Legal, I have not yet heard
anything from the courts or DCB Legal themselves.
Best Wishes
#Post#: 98056--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: b789
Date: November 13, 2025, 3:17 pm
---------------------------------------------------------
The claim will next be transferred to your local county court.
When that happens you'll receive correspondence from the court.
It will either be struck out at that stage and, if not, it will
eventually be discontinued. No doubt about that.
In the meantime, I di advise you to respond to that fob-off by
the SCMS. Send the following response:
--- Quote ---
> Subject: Request for Stage 2 Review – Mediation Complaint
(Ref: [insert])
>
> Dear Ms Lee,
>
> Thank you for the response dated 11 November 2025. I remain
dissatisfied and request a Stage 2 review. I set out below,
simply and clearly, the parts of the response I do not agree
with and wish to be reviewed.
>
> 1. Impartiality of the mediator
> The Stage 1 response states that the mediator “simply gained
information from the claimant to relay to you.” This does not
address my concern that the mediator opened the call by
presenting a narrative of why the claimant was pursuing the
claim, rather than neutrally outlining the purpose of the
session. This went beyond relaying an offer and gave the
impression of advocacy rather than impartial facilitation. I
request that this aspect be reviewed.
>
> 2. Failure to ensure transparency regarding the claimant’s
representative
> The response says the mediator is “not in a position to
challenge further” and is satisfied with confirmation of
authority. However, my complaint was not about challenging
authority but about the refusal of the claimant’s representative
to provide their full identity or role. It is impossible to
meaningfully engage with an unidentified individual, and the
mediator simply accepting “we are not obliged to give details”
is a significant procedural issue. This point was not addressed.
I ask for this to be reconsidered.
>
> 3. Refusal to record a material procedural point
> I raised a specific procedural concern: the claimant’s
representative refused to provide their identity, and my
resulting position was that I could not proceed with
negotiations. The mediator’s response was that nothing would be
recorded “because the call is confidential”. The Stage 1 reply
states that mediation outcomes are limited to “settled/not
settled”, but this does not explain why procedural
irregularities cannot be noted.
>
> My complaint is that confidentiality was used incorrectly to
justify refusing to record anything at all. I request that this
issue be reviewed.
>
> 4. Mischaracterisation of my availability
> The response suggests the session was kept “brief” because I
was on holiday. I did not ask for the session to be shortened
and had already asked HMCTS weeks earlier to reschedule the date
due to the unavoidable clash. The fact that the session lasted
only seven minutes was due to how the mediator managed the call,
not because of my availability. I request that this point be
reconsidered.
>
> 5. Failure to address that the mediator refused to relay my
stated position
> When I expressed my position for the mediator to relay back
(“liability denied; £0 offer; claimant representative has not
confirmed settlement authority”), the mediator refused to relay
this. The Stage 1 response does not address this refusal. This
is a central concern and requires review.
>
> For these reasons, I request a full Stage 2 review by the
senior manager.
>
> Yours sincerely,
>
> [Name]
--- End Quote ---
#Post#: 98752--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: c4733
Date: November 19, 2025, 4:46 am
---------------------------------------------------------
*Update.
Stage 2 formal complaint sent to HMCTS via email. Awaiting
outcome.
#Post#: 99319--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: c4733
Date: November 22, 2025, 9:55 am
---------------------------------------------------------
Hello all,
Just a quick update to paperwork I have receieved today from
Civil National Business Centre.
-----------------------------------------------------------------------------------------------------------------------------
Notice of Transfer of Proceedings
PARKINGEYE V
To all parties
This claim has been transferred to the County Court at ........
for allocation. On receipt, the file will be referred to a
procedural judge who will allocate the claim to track and give
case management directions. Details of the judge's decision will
be sent to you in a notice of allocation.
-----------------------------------------------------------------------------------------------------------------------------
Please can anyone shed any light on this letter? Does it mean
that PARKINGEYE have paid the fee and continued with the matter?
Thank you.
#Post#: 99320--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: b789
Date: November 22, 2025, 10:00 am
---------------------------------------------------------
No. It just means that the case has been transferred to your
local county court. You will next receive a Notice of Allocation
with hearing date and other deadlines. Show that when you
receive it.
It will also have a deadline by when the claimant must pay the
£27 trial fee. It is just before that deadline that DCB Legal
will discontinue.
#Post#: 99353--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: c4733
Date: November 22, 2025, 1:52 pm
---------------------------------------------------------
Thank you [member=26]b789[/member] for clearing that up for me.
Once I reiceve the letters from county court I shall update
then.
#Post#: 100332--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: c4733
Date: November 29, 2025, 11:25 am
---------------------------------------------------------
Good Evening All,
I have an update regarding the complaint to HMCTS stage 2. Here
is the outcome from HMCTS to my complaint. See below.
[member=26]b789[/member]
----------------------------------------------------------------------------------------------------------------------------
Complaint Ref:
Case Ref:
Dear
More information about your complaint
Thank you for your email of 19 November 2025 about your
complaint. I’m sorry to hear you’re unhappy
with the first response we sent, and I appreciate you raising
five specific points. I’ll respond to each in
turn.
1. How the mediator opened the meeting
I’ve listened to the call, and the mediator did open the meeting
correctly by explaining what would
happen during the appointment. Mediation sessions always begin
with the mediator outlining their role
and what each party can expect. After this, the mediator relayed
the details of the claim.
2. Transparency about who attends
I’ve spoken with the mediation team to clarify the process. When
a party asks about who will attend and
their identity, the mediator treats this like any other request:
• They put the question to the other party.
• They only share what the other party authorises.
Neither party is required to confirm attendance details to each
other—only to the mediator—so the
mediator knows the person speaking has authority to settle on
that party’s behalf
3. Confidentiality of mediation
As we previously advised, mediation is confidential and separate
from the court hearing. The judge does
not see anything that happens during mediation, which is why
details are not recorded.
4. Comment about inconvenience
At the start of the call, you mentioned the appointment was
inconvenient, and the mediator said they
would try to keep it short. I’m sorry if this came across in the
wrong way. The intention was to be helpful,
not dismissive.
5. Why the call ended
The mediator asked if you disputed the claim, and you confirmed
that you did. Under our process, when
a claim is disputed, mediation cannot continue, so the mediator
correctly ended the call and didn’t take
anything further across to the other party.
Closing
I’m sorry mediation wasn’t what you expected, and I appreciate
how disappointing this must have been.
I hope this explanation helps clarify the mediator’s position
and our process. Thank you for sharing your
feedback—it’s important and will help us improve.
If you’re unhappy with my response
HMCTS operates a three stage complaints handling procedure. If
you remain dissatisfied with our reply,
you can ask the User Investigations Team to review your
complaint at the final stage of the complaints
procedure by emailing
userinvestigations[member=6517]justice[/member].gov.uk or by
writing to: HM Courts & Tribunals
Service, User Investigations Team, 6th Floor (6.13), 102 Petty
France London, SW1H 9AJ – again, you
must explain simply and clearly what parts of the response
you’ve received you do not agree with and
would like reviewed.
Yours Sincerely
Ms A Lee Complaints Manager
National Services Complaints Team
NBC - Tribunals & Contact Centres
----------------------------------------------------------------------------------------------------------------------------
Again, another fob off by HMCTS and under the impression this is
going to continue. I am curious to know if anyone else has been
through this before and what was the outcome?
Any suggestions of what to do from hereon?
Kind Regards,
c4733
#Post#: 100334--------------------------------------------------
Re: PARKINGEYE/DCB LEGAL Mediation
DIR By: DWMB2
Date: November 29, 2025, 11:35 am
---------------------------------------------------------
It will definitely continue, these cases are never settled at
mediation.
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