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#Post#: 95930--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: October 28, 2025, 10:55 am
---------------------------------------------------------
If that’s the case, is it possible that every time if I go
abroad for a long time I put my friends address as a
correspondence address and informed them and asked them to send
all letters to that address? If so, I will probably be able to
fight with them until the end.
#Post#: 95932--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: DWMB2
Date: October 28, 2025, 11:08 am
---------------------------------------------------------
Potentially, yes.
If you intend to maintain ownership of a car in the UK and
remain its registered keeper, you have certain legal obligations
in respect of being contactable by post. How you choose to
ensure you remain contactable is for you to determine. This goes
beyond merely this parking charge and extends to your
responsibilities more generally... If you ever received a Notice
of Intended Prosecution for speeding, for example, if you didn't
respond for 2 months you could find yourself facing 6 points on
your licence for failing to provide information.
#Post#: 96113--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: October 29, 2025, 4:54 pm
---------------------------------------------------------
I have no idea about where I would be in summer next year but
I'm definitely returning to the UK after that so I cannot just
ignore those tickets... Also I am unsure about whether anyone
could check my mail, etc. I could have my mails redirected for
£100, but that would be too much for £1xx PCN.
So I might see what management of my estate replies and see if I
still appeal with IAS, to be honest, I wonder if there's a way
to just speed up the whole process and get them to sue me? Or,
can I sue them?
I know this might be a bit weird but I have to consider my
situations apart from the legally positive position I am on,
which I understand fully. So I'm just thinking to get them skip
the useless debt collection parts and get on with the case.
Great appreciations for the help provided, without you I
couldn't get anywhere!
#Post#: 96117--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: b789
Date: October 29, 2025, 5:28 pm
---------------------------------------------------------
You have two options to deal with this.
Option A — Give an overseas “address for service” now (plus your
return to UK date)
If you formally nominate an address for service (even if it’s
outside England & Wales), the claimant is on notice and should
not serve at any UK address. CPR 6.8 allows a defendant to give
an address for service; CPR 6.9 then obliges a claimant to take
reasonable steps and not use a UK “last known address” once they
know it’s wrong.
Serving outside the jurisdiction engages Section IV of Part 6.
In most parking claims there is no exclusive English
jurisdiction clause, so the operator would typically need
permission to serve out under CPR 6.36 and PD 6B; that extra
cost and delay will dissuades them from issuing while you are
away. (There are limited categories under CPR 6.33 where
permission isn’t needed, but those would not apply to routine
parking invoices.)
Option B — Invite them to issue a claim now (before the
temporary move abroad)
If you prefer to get it over with, inviting a claim issue now
keeps service within the jurisdiction and avoids any service-out
complications. (CNBC/MCOL claims are served by first-class post
to the service address.)
I doubt they would rush to issue a claim. They tend to only deal
with these matters in a templated, formulated way. I would
suggest you opt for plan A and send the following to Napier at
dpo@napierparking.co.uk and CC services@napierparking.co.uk and
yourself:
--- Quote ---
> Re: Parking Charge Notice [reference number] — Denial of
Liability and Notification of Temporary Overseas Address
>
> For the Attention of the Data Protection Officer
> Napier Parking Limited
> To: dpo@napierparking.co.uk
> cc: services@napierparking.co.uk
>
> Dear Sirs,
>
> I write as the registered keeper of the above-referenced
vehicle. I deny any liability for the alleged parking charge and
reject any suggestion that a valid contract was formed or that
any debt exists.
>
> If you intend to pursue litigation, you are hereby placed on
formal notice that I will be residing outside the jurisdiction
of England and Wales between [Date 1] and [Date 2] (inclusive).
In accordance with CPR 6.8(1), I hereby nominate the following
address for service for that period:
>
> [Full overseas address]
>
> Should you wish to issue proceedings, you may do so by serving
the claim form to the above address between those dates.
Alternatively, you may wait until after [Date 2] and serve any
such documents at my usual English address, which will resume
validity for service upon my return.
>
> You are expressly warned that any attempt to serve proceedings
to my English address between [Date 1] and [Date 2], despite
this notice, will be treated as defective service within the
meaning of CPR 6.9(3), as you will have been informed that the
address is not my current or last known residence. Any default
judgment so obtained would be immediately challenged and set
aside under CPR 13.2 and/or 13.3, with a concurrent application
for costs and sanctions under CPR 27.14(2)(g), CPR 3.4(2)(b) and
CPR 44.11 for unreasonable conduct and abuse of process.
>
> Furthermore, any attempt to pass the alleged debt to a
third-party debt recovery agent for contact or correspondence at
my English address between [Date 1] and [Date 2] will be treated
as unnecessary, vexatious, and contrary to the UK General Data
Protection Regulation (UK GDPR), given that you will have been
explicitly informed that I am not resident there. Any such
processing or disclosure of my personal data during that period
would amount to a breach of Article 5(1)(a) and (b) of the UK
GDPR, and I will not hesitate to pursue a formal complaint to
the Information Commissioner’s Office and/or seek damages for
unlawful processing under Article 82.
>
> This correspondence puts you squarely on notice of the above.
You are expected to update all internal and third-party records
to reflect the temporary service address and to ensure full
compliance with the Civil Procedure Rules and data protection
law.
>
> For the avoidance of doubt, this letter does not constitute an
admission of liability, nor does it create or acknowledge any
contractual obligation to Napier Parking Limited or its agents.
All rights are reserved.
>
> Please confirm in writing that your records have been updated
and that you will neither serve nor instruct any third party to
contact my English address between [Date 1] and [Date 2].
>
> Yours faithfully,
>
> [Full Name of Keeper]
> [Usual English Address]
--- End Quote ---
#Post#: 96118--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: October 29, 2025, 5:35 pm
---------------------------------------------------------
Great! That explains everything I was concerning about! Thank
you so much. I will submit the appeal to IAS then see what
happens next.
I suppose I will email them after I can actually determine the
dates that I will leave the country next year?
But anyways, did not realise I could inform them that an
overseas address could be used.
#Post#: 96130--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: DWMB2
Date: October 30, 2025, 2:35 am
---------------------------------------------------------
Aa an aside to the above, if there is any way you can arrange
for your post to be checked periodically whilst you are away
this would still be sensible.
#Post#: 96707--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: November 3, 2025, 5:18 pm
---------------------------------------------------------
Seems like the management company has been ignoring my emails, I
have send them a complaint 21 Oct, maybe I did the maths wrong
but I think it is soon day 14 as [member=26]b789[/member]
mentioned in the email.
What should I do next? Should I report to ombudsman, etc?
Thanks for any help.
#Post#: 96711--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: b789
Date: November 3, 2025, 6:06 pm
---------------------------------------------------------
Send a final reminder as follows:
--- Quote ---
> Subject: Final Notice – Outstanding Complaint (No Response)
>
> Dear [Name],
>
> I refer to my email of 21 October headed “Clarification and
Correction – Cancellation of All PCNs”. You were asked to
provide a formal response within 14 days. None has been
received. Your 14-day deadline has expired with no formal
response.
>
> This silence constitutes a failure to address a formal
complaint. Please confirm your redress scheme (TPO or PRS) and
membership number, and whether the landlord is a member of the
Housing Ombudsman Scheme.
>
> Absent a full written response within 7 days, I will escalate
my unresolved complaint to the appropriate Ombudsman/redress
scheme and to the ICO. This includes the unlawful interference
with tenancy rights (derogation from grant/quiet enjoyment) and
the unlawful processing of my personal data by your contractor
under Article 6(1)(f) UK GDPR.
>
> Yours faithfully,
>
> [Name]
> [Tenancy ref / VRM(s)]
--- End Quote ---
You can go to the Housing Ombudsman only if your landlord is
within its jurisdiction (social landlord, housing association,
local authority, or a private landlord who’s a member). Many
private leasehold blocks with managing agents are outside the
Housing Ombudsman. In that common scenario, the right external
route is the managing agent’s mandatory redress scheme: either
The Property Ombudsman (TPO) or the Property Redress Scheme
(PRS)—all managing/letting agents in England must belong to one.
Identify jurisdiction
Ask the agent: “Please confirm your redress scheme membership
(TPO or PRS) and membership number. Also confirm whether the
landlord is a member of the Housing Ombudsman Scheme”.
Check the landlord: if they’re a council/HA (or a private
landlord who’s joined the Housing Ombudsman), then Housing
Ombudsman applies. Otherwise: TPO/PRS.
Clock the timeline
Ombudsman/redress bodies expect you to exhaust the agent’s
internal complaint process first. If they’ve ignored you for 14
days and their policy sets a timescale, you can cite failure to
follow their own policy and move to the redress scheme after
their final stage or after 8 weeks without resolution (whichever
applies in their policy).
If Housing Ombudsman applies: escalate there. If not: escalate
to TPO or PRS (whichever the agent is a member of).
In parallel, run the ICO complaint (data processing without
reasonable cause) and a DVLA complaint about Napier’s
“reasonable cause”.
If Housing Ombudsman is in scope: Managing agent authorises
private parking contractor to invoice tenants for using
resident-only gated parking; no tenancy term requires permits or
third-party scheme; interference with quiet enjoyment/derogation
from grant; failure to handle complaint.
Outcome sought: Cancel all PCNs; cease conditioning resident
parking on third-party scheme; confirm data erasure; adopt
compliant policy; apology and compensation for distress/time.
If TPO/PRS is in scope: Poor estate management; imposing
contractual terms not in tenancy; failure to operate a fair
complaints process; unreasonable persistence with a contractor
acting outside lawful authority; data-protection failings (via
contractor).
Outcome sought: Same as above.
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