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#Post#: 94923--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: paulpaul1308
Date: October 21, 2025, 4:15 am
---------------------------------------------------------
To answer your questions: they will probably get debt collectors
involved to try to scare you into paying. This will have no
effect on you whatsoever and they can be completely ignored,
they are powerless and can only send you vaguely threatening
letters. After that they may send it to court but as they don't
have a case due to your lease having primacy, this will simply
be the next stage in getting the gullible to give them money. If
it does get that far they will very probably discontinue the
case when they have to pay the court fees. You must defend the
claim though, otherwise they will obtain a default judgement
against you and get some money that way.
All they care about is money and they use every trick in the
book to get it.
#Post#: 94980--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: October 21, 2025, 7:14 am
---------------------------------------------------------
Thanks a lot. I will just wait in this case and update anything
new here then.
#Post#: 95015--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: b789
Date: October 21, 2025, 9:29 am
---------------------------------------------------------
Don't worry too much about the version you sent. The main point
is that you have stated your position.
As above, you can safely ignore any debt recovery letters. Debt
collectors are powerless to do anything except to try and
intimidate the low-hanging fruit on the gullible tree into
paying out of ignorance and fear.
Debt collectors are not a party to the contract allegedly
breached by the driver. Debt collectors cannot take anyone to
court. Ignore them.
For your education:
What CCJ? Do you have any understanding of how someone gets a
CCJ? Nothing we advise on here will make anyone get a CCJ.
--- Quote ---
> A County Court Judgment (CCJ) does not just happen—it follows
a clear legal process. If someone gets a Parking Charge Notice
(PCN) from a private parking company, here's what happens step
by step:
>
> [indent]1. Parking Charge Notice (PCN) Issued
>
> [indent]• The parking company sends a letter (Notice to
Keeper) demanding money.
> • This is not a fine—it’s an invoice for an alleged breach of
contract.[/indent]
>
> 2. Opportunity to Appeal
>
> [indent]• The recipient can appeal to the parking company.
> •If rejected, they may be able to appeal to POPLA (if BPA
member) or IAS (if IPC member).
> • If an appeal is lost or ignored, the parking company demands
payment.[/indent]
>
> 3. Debt Collection Letters
>
> [indent]• The parking company might send scary letters or pass
the case to a debt collector.
> • Debt collectors have no power—they just send letters and can
be ignored.
> • No CCJ happens at this stage.[/indent]
>
> 4. Letter Before Claim (LBC)
>
> [indent]• If ignored for long enough, the parking company (or
their solicitor) sends a Letter Before Claim (LBC).
> • This is a warning that they may start a court case.
> • The recipient has 30 days to reply before a claim is filed.
> • No CCJ happens at this stage.[/indent]
>
> 5. County Court Claim Issued
>
> [indent]• If ignored or unpaid, the parking company may file a
claim with the County Court.
> • The court sends a Claim Form with details of the claim and
how to respond.
> • The recipient has 14 days to respond (or 28 days if they
acknowledge it).
> • No CCJ happens at this stage.[/indent]
>
> 6. Court Process
>
> [indent]• If the recipient defends the claim, a judge decides
if they owe money.
> • If the recipient ignores the claim, the parking company wins
by default.
> • No CCJ happens yet unless the recipient loses and ignores
the court.[/indent]
>
> 7. Judgment & Payment
>
> [indent]• If the court rules that money is owed, the recipient
has 30 days to pay in full.
> • If they pay within 30 days, no CCJ goes on their credit
file.
> • If they don’t pay within 30 days, the CCJ stays on their
credit file for 6 years.[/indent][/indent]
>
> Conclusion
>
> CCJs do not appear out of thin air. They only happen if:
>
> [indent]• A parking company takes the case to court.
> • The person loses or ignores the case.
> • The person fails to pay within 30 days.[/indent]
>
> If you engage with the process (appeal, defend, or pay on
time), no CCJ happens.
--- End Quote ---
#Post#: 95057--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: October 21, 2025, 12:45 pm
---------------------------------------------------------
Thanks for your explanation. I have just received a reply from
my estate management company:
--- Quote ---
>
> Good afternoon,
>
>
>
> Thank you for your email.
>
>
>
> We acknowledge your concerns regarding the Parking Charge
Notice’s. Please be aware that Napier Parking are a third-party
company appointed by the landowner. As such, we do not have
access to their systems, visibility of any notices issued , or
the authority to cancel or intervene in the issuance of these
notices.
>
>
>
> As the managing agent, we manage the parking permit
applications via the parking system provided, subject to the
parking rules and regulations.
>
>
>
>
>
> While your tenancy agreement may not explicitly reference
third-party parking enforcement, the parking rules and
regulations are part of the wider estate regulations. It is the
leaseholder’s responsibility to ensure their tenants are fully
aware of the relevant terms and conditions of their lease.
>
>
>
> As you are aware, the leaseholder emailed concierge on
19/09/2025 @ 16:38 regarding parking and accessing the Gym/Spa.
Concierge provided the link to the parking portal, the steps to
apply for a RTP permit and attached the Resident Information
Form required for booking an induction with the Gym/Spa.
>
>
>
>
>
> As part of the account creation process, all users are
required to confirm that they have read and accept the Terms and
Conditions of the parking rules and regulations.
>
>
>
> The parking system shows you successfully created an account
and applied for the RTP permit on 22/09/2025 with GD15UAV as the
assigned vehicle.
>
>
>
> The account history shows vehicle registration G26XXX was
added to your account’s vehicle list on 13/10/2025 @ 22:12.
>
>
>
> The permit history shows a request to change your VRM from
GD15UAV to G26XXX was made on 13/10/2025 @ 22:16. Upon approval,
G23XXX was the assigned vehicle on the permit from 22:18.
>
>
>
>
>
> For me to look further into the Reason for Issue of any PCN’s
issued to G23XXX after the vehicle change application was
approved on 13/10/25 @ 22:18, please provide a clear copy of
each notice showing the Date & Time of the incident, the VRM and
the Reason for Issue.
>
>
>
> Thank you.
>
--- End Quote ---
#Post#: 95062--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: b789
Date: October 21, 2025, 1:33 pm
---------------------------------------------------------
That response is deliberately evasive and legally flawed. You
can respond firmly — reinforcing that you are not challenging
the concierge’s permit administration, but the lawfulness of the
enforcement and their agency’s liability.
Respond as follows:
--- Quote ---
> Subject: Re: Formal Complaint – Unlawful Parking Charges
>
> Dear [Name],
>
> Thank you for your response.
>
> Your email appears to misunderstand the basis of my complaint.
This is not a request for you to “intervene” in Napier’s
ticketing system — it is a formal challenge to the lawfulness of
authorising an unregulated private parking company to issue
speculative invoices to lawful residents exercising rights
granted under their tenancy.
>
> The managing agent acts on behalf of the landowner and has
appointed Napier to operate on the estate. You are therefore
jointly responsible for Napier’s conduct. Whether you personally
“access their system” is irrelevant: you are the principal;
Napier is your contractor.
>
> You state that “parking rules and regulations” form part of
the wider estate regulations. However, my tenancy agreement
contains no clause requiring compliance with any such “rules and
regulations,” nor any authority permitting a third party to
impose financial penalties for parking in the resident car park.
Unless you can produce a document lawfully incorporated into my
tenancy requiring me to submit to Napier’s terms, your assertion
has no contractual effect.
>
> The so-called “acceptance” of terms through an online portal
does not create a new tenancy condition. I registered on the
system solely to maintain access to resident amenities, not to
contract with Napier or waive my tenancy rights.
>
> You have already confirmed that I held a valid resident permit
and that my account correctly reflected the new registration
(G26 XXX) from 13 October 2025 at 22:18. Any PCNs issued after
that time are therefore plainly invalid.
>
> Your continued tolerance of this activity represents an
unlawful derogation from grant and a breach of the tenant’s
right to quiet enjoyment of the property. Allowing a third-party
enforcement company to penalise residents for exercising rights
conferred by their tenancy amounts to interference with those
rights and is contrary to the Landlord and Tenant Act 1985.
>
> My complaint therefore stands: Napier’s activity represents an
unlawful interference with tenancy rights and processing of
personal data without reasonable cause. You, as managing agent,
must take immediate steps to ensure their actions cease.
>
> Accordingly, please confirm within 14 days:
> [indent]1. That you have instructed Napier to cancel all PCNs
issued to my vehicle after 13 October 2025 @ 22:18;
> 2. That you have required Napier to erase my personal data
from their systems; and
> 3. That you will not make residents’ contractual parking
rights conditional upon compliance with a third-party
enforcement scheme.[/indent]
>
> Failing this, I will escalate the matter to the Housing
Ombudsman and the Information Commissioner’s Office, and reserve
the right to include [Managing Agent Name] as a co-defendant in
any court proceedings arising from this issue.
>
> Please note that this is a formal complaint under your
internal complaints procedure, and I expect a formal written
response addressing each point raised, not a general or
“courtesy” reply.
>
> Yours faithfully,
>
> [Your Name]
> [Address / Tenancy Reference]
--- End Quote ---
#Post#: 95065--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: October 21, 2025, 1:42 pm
---------------------------------------------------------
I have just sent them that, also I have just realised all PCNs
that I have received were before 13 Oct 22:00 so I'm not quite
sure what those were for. Also would it cause any problems when
they erase my data as mentioned? I am not quite sure if they are
going to cancel the permit and give me more parking charges,
etc. Maybe I have misunderstood something.
Thanks a lot.
#Post#: 95071--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: b789
Date: October 21, 2025, 2:03 pm
---------------------------------------------------------
--- Quote from: satsuki726 link ---
>
> I have just realised all PCNs that I have received were before
13 Oct 22:00 so I'm not quite sure what those were for.
>
--- End Quote ---
What do you mean you don't know what they were for? It will say
on each PCN what it has been issued for.
#Post#: 95072--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: October 21, 2025, 2:05 pm
---------------------------------------------------------
I meant all PCNs I received were issued before that time so I'm
not sure what we are expecting from the managing company.
#Post#: 95073--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: satsuki726
Date: October 21, 2025, 2:13 pm
---------------------------------------------------------
Apologies, I have re read the PCNs and 2/7 of them were actually
issued after 13/10. I will upload those and see if it may help.
#Post#: 95075--------------------------------------------------
Re: Napier Parking - Forgotten to change to personalised reg on
permit - 7 PCNs received
DIR By: b789
Date: October 21, 2025, 2:19 pm
---------------------------------------------------------
It doesn't matter when they were issued if your tenancy
agreement makes no mention of any parking restrictions or third
party allowed to override your tenancy rights!
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