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#Post#: 94362--------------------------------------------------
Windscreen PCN paid by Tesla
DIR By: zunaster
Date: October 16, 2025, 11:35 am
---------------------------------------------------------
This particular PCN was a windscreen ticket, issued directly on
my car.
All previous PCNs Tesla paid were postal notices, which I never
received before Tesla paid them. Tesla has a pattern of paying
PCNs without giving me the opportunity to view the evidence or
appeal.
Earlier this year, I raised a complaint and Tesla upheld that,
cancelling all previous PCNs and promising that future ones
would be passed to me before payment.
However, as this is the windscreen one, Tesla did not uphold my
complaint. They paid a new windscreen PCN without notifying me
and I have still not received a copy of that PCN from either
Tesla or the issuing authority.
While the complaint was being investigated, I received debt
collection letters (four so far) and arrears emails from Tesla,
even though the matter was supposed to be on hold.
Shall I reach out to Ombudsman as next step or just agree to pay
PCN.
Email
From: [REDACTED EMAIL ADDRESS]
To: FinanceResolutionUK@tesla.com
Date: 14 October 2025 at 14:17
Subject: RE: Formal Escalation – Repeated Unauthorised PCN
Payments (Vehicle: [REDACTED], VIN: [REDACTED])
[refid:CI016EAD54]
Dear [REDACTED],
Final response to your complaint
The purpose of this email is to confirm the outcome of our
investigation into your complaint. Thank you for your patience
while we investigated it.
To summarise, we do not accept your complaint. We will explain
in this email the reasons for this. We appreciate that this will
not be the answer you wanted and want to assure you that we have
carried out a full investigation into your complaint. The next
steps open to you are outlined below.
The facts that led to your complaint were as follows:
You raised concerns regarding two vehicle citations that were
raised against your account. Tesla Financial Services ('TFS')
responded confirming that they were satisfied with waiving the
costs of the £40 vehicle citation and £10 administration fee.
However, TFS declined your request to reimburse the cost of the
£110 as this was received as a Notice to Owner.
Having considered all the facts, we are rejecting your complaint
for the following reasons.
As previously discussed, TFS is happy to waive the £40 fine and
£10 administration fee for one of the penalties. However, upon
clarification from the issuing authority, we've confirmed that
the other fine was properly served by a civil enforcement
officer, providing you with timely notice. Since payment was not
received, the issuing authority has instructed us as the legal
owner of the vehicle to settle it, and we've accordingly charged
your account. Therefore, we believe the cost here is required.
Next steps
We recognise that you will be disappointed we are not upholding
your complaint.
If you remain dissatisfied with the resolution of your complaint
you may now, and for six months from the date of this final
response, refer it to the Financial Ombudsman Service. Their
details are available on our website and from their website at
www.financial-ombudsman.org.uk
. The Financial Ombudsman Service’s standard leaflet, detailing
their approach to complaints, is available here.
Please note that if you wish to refer your complaint to the
Financial Ombudsman Service, you must do so within six months of
the date of this email. If you do not refer your complaint in
time, the Ombudsman will not have our permission to consider
your complaint and so will only be able to do so in very limited
circumstances. For example, if the Ombudsman believes that the
delay was as a result of exceptional circumstances.
We are sorry that we are unable to help you any further.
Yours sincerely,
Sunny
For and on behalf of
Tesla Financial Services Limited
From: FinanceResolutionUK@tesla.com
To: [REDACTED EMAIL ADDRESS]
Date: 11 September 2025, 13:17
Subject: RE: Formal Escalation – Repeated Unauthorised PCN
Payments (Vehicle: [REDACTED], VIN: [REDACTED])
[refid:CI016EAD54]
Dear [REDACTED],
Complaint acknowledgment
The purpose of this email is to acknowledge your complaint and
let you know that we are looking into it.
We received your complaint on 19/08/25 and will do our best to
send you a final response within eight weeks of that date. If we
need more time, we will let you know.
We may need to ask for further information from you. If we do,
we will contact you on the details you gave us when you sent us
your complaint. Please let us know if there is a better way to
get in touch.
For background, you should be aware that the rules of the
Financial Conduct Authority, our regulator, give us a process
for dealing with complaints. Our complaints handling process is
detailed on our website at
HTML https://www.tesla.com/en_GB/support/finance-agreement-issues
.
If you have any queries in the interim please do not hesitate to
contact us on the details in this email.
Yours sincerely,
Sunny
Tesla Financial Services Limited
185 Ashton New Road, Manchester, M11 3DX, United Kingdom
From: [REDACTED EMAIL ADDRESS]
To: FinanceResolutionUK@tesla.com
Date: 3 September 2025, 00:58
Subject: RE: Formal Escalation – Repeated Unauthorised PCN
Payments (Vehicle: [REDACTED], VIN: [REDACTED])
[refid:CI016EAD54]
Dear Sunny,
Thank you for your response.
Please note that your reply does not resolve my complaint. Once
again, Tesla has charged my finance account without providing me
with the actual PCN, thereby denying me the right to appeal.
Referring me to the issuing authority at this stage is not
sufficient, as by the time I was notified the appeal window had
already expired.
To reiterate:
I have never received a copy of the £110 PCN from Tesla or the
issuing authority. Please provide me with a full copy of the
original notice, photographs, and correspondence immediately.
Tesla previously upheld my complaint in April 2025, refunded the
charges, and confirmed corrective measures would be implemented.
This has not happened, making this a repeat process failure.
The lease agreement does not authorise Tesla to pay charges
without my consent, nor to deny me the opportunity to challenge
them.
Any administration fees arising from this process failure remain
invalid.
My position remains as follows:
Cancel the £110 charge and any associated administration fees,
as I was denied the legal right to appeal.
Confirm, in writing, that no further PCNs will be paid without
prior notification and opportunity to appeal.
Provide details of what corrective actions Tesla has now
implemented to ensure compliance.
Acknowledge this as a repeat breach following Tesla’s upheld
complaint in April 2025.
Provide compensation for the inconvenience and financial stress
caused.
Unless I receive a satisfactory resolution within 14 days, I
will escalate this complaint to the Financial Ombudsman Service,
as Tesla’s handling of PCNs continues to be unfair and
non-compliant with FCA complaint-handling standards.
I expect your full written response within the required
timeframe.
Yours sincerely,
[REDACTED]
From: FinanceResolutionUK@tesla.com
To: [REDACTED EMAIL ADDRESS]
Date: 2 September 2025, 14:13
Subject: RE: Formal Escalation – Repeated Unauthorised PCN
Payments (Vehicle: [REDACTED], VIN: [REDACTED])
[refid:CI016EAD54]
Dear [REDACTED],
Thank you for your email.
Please note two citations have been applied against your account
which can be seen below:
[REDACTED] AO05926222
08/07/2025 17:59 NTO
London Borough of Ealing £110.00
[REDACTED] HF14723967
29/06/2025 13:27 Parking Charge Notice
APCOA Parking (UK) Ltd £40.00
We understand there was a delay in providing you with the fines
in question. Therefore, we are willing to waive the cost of the
£40 fine and £10 admin fee for one of the fines above. However,
we believe a civil enforcement officer had provided sufficient
notice for you to pay the fine that totals £110. Therefore, we
recommend liaising with the relevant issuing authority with the
details above regarding this fine, if you think it should be
appealed.
Kind regards,
Sunny
Tesla Financial Services
From: [REDACTED EMAIL ADDRESS]
To: FinanceResolutionUK@tesla.com
Date: 19 August 2025, 19:42
Subject: Formal Escalation – Repeated Unauthorised PCN Payments
(Vehicle: [REDACTED], VIN: [REDACTED])
Dear Tesla Customer Support,
I am writing to formally escalate my complaint, as the exact
issue I previously raised has occurred again despite Tesla’s
prior acknowledgment and assurances that corrective measures
would be taken.
Back in March 2025, I submitted a formal complaint regarding
Tesla’s unauthorised payment of a parking charge on my behalf
without prior notification or consent. Tesla upheld my complaint
in April 2025, refunded the charge, and confirmed that I had not
been given the opportunity to appeal. Tesla also assured me that
corrective actions would be put in place to prevent a
recurrence.
I am extremely disappointed to now find myself in the same
position, with Tesla once again paying a PCN without providing
me with any prior notification, copy of the notice or
opportunity to appeal. Despite contacting Tesla on 17 July 2025
to request details of the charge, I have received no response
and have since received yet another citation fee.
Grounds for Complaint
Breach of Lease Agreement: Clause 3.8 makes me financially
responsible for such charges, but it does not authorise Tesla to
pay them without my consent.
Failure to Notify or Provide Opportunity to Appeal: As before, I
was not informed, not provided with the notice, and denied the
chance to appeal.
Failure to Transfer Liability: Tesla has again failed to follow
industry practice of nominating the hirer, thereby preventing me
from exercising my legal rights.
Repeat Process Failure Despite Prior Admission of Fault: Tesla’s
final response dated 9 April 2025 upheld my original complaint
and promised corrective action. This has not been honoured.
Application of Administration Fees: These are invalid, as they
arise directly from Tesla’s own breaches.
Unjustified Arrears Communications: I am now receiving arrears
letters relating to charges I never authorised.
Breach of Consumer Rights Act 2015: Tesla’s repeated failures
constitute a breach of Section 50, requiring services to be
delivered as described in the contract.
Resolution Sought
To resolve this matter, I require Tesla to:
Immediately cancel the unauthorised PCN payment and associated
administration fees.
Cease all arrears and debt collection communications relating to
this matter.
Provide written confirmation that no future PCNs will be paid on
my behalf without prior notification and an opportunity to
appeal.
Confirm what corrective steps have now been implemented to
prevent recurrence.
Acknowledge this as a repeat failure after Tesla previously
upheld my complaint.
Provide appropriate compensation for the inconvenience, stress,
and financial impact caused by Tesla’s repeated breaches.
Next Steps
I request your full written response within 14 days.
If this issue is not resolved to my satisfaction, I will
escalate it to the Financial Ombudsman Service and consider
further regulatory and legal avenues.
Yours faithfully,
[REDACTED NAME]
[REDACTED EMAIL]
Vehicle Registration: [REDACTED]
VIN: [REDACTED]
The lease T&Cs are below:
1.1 We are hiring and you are taking on hire, for the hire
period which commences on the date you take delivery of the
Vehicle (including each item of equipment and all renewals and
replacements of the Vehicle, and additions to it) on these Terms
and on the terms on the front page of this Agreement
1.2 We will own the Vehicle and will retain ownership of it even
though you are in possession of it.
1.3 At the end of the hire period, you will return the Vehicle
to us on the following conditions, and you must:
1.3.1 have paid all sums due under this Agreement, including any
Excess Mileage Charges.
1.3.2 either return the Vehicle to the address specified by us,
or arrange for it to be collected from you, on or before the end
of the hire period; and
1.3.3 return the Vehicle in good and serviceable repair, as set
out in clause 3.2.
1.4 Upon the return of the Vehicle, we will:
1.4.1 assess the condition of the Vehicle and, if it is not in
good and serviceable repair, inform you of our reasonable
estimate of the costs necessary to return it to that condition
and we may then invoice you for those costs.
1.4.2 compare the recorded mileage of the Vehicle with the
contract mileage and advise you of any payable Excess Mileage
Charges shown overleaf.
1.4.3 if we have collected the Vehicle from you, we will advise
you of the costs incurred in collecting it and you may be liable
for these costs.
1.5 Your obligations under the Agreement will remain outstanding
until all sums owed to us have been paid.
2. Rentals
2.1 You will pay the Rentals, including any VAT or other similar
tax which is payable at the times shown on the front page of
this Agreement.
2.2 You will pay the Advance Payment shown on the front page of
this Agreement on or before the date that the Initial Rental is
due.
2.3 Payment of all amounts payable under this Agreement on the
due dates (specified on the front page of this Agreement) is an
essential term of this Agreement. All Rentals must be made by
Direct Debit from a bank or building society account and you
must complete a Direct Debit instruction authorising your bank
or building society to accept debits from us for varying amounts
to enable the Rentals to be paid.
2.4 If you have a pending invoice and you make a Repayment that
is more than the Monthly Payment amount stated in the Agreement
and the amount of the pending invoice, any excess amount paid
will be automatically applied to your next Repayment.
2.5 We shall not refund you any overpaid sums back unless
exceptional circumstances apply.
2.6 we reserve the right to refuse to act upon an instruction to
refund overpayments and may defer acting thereon or seek further
information with respect to your payment instruction.
2.7 You shall notify us of the wish to receive a refund of any
payments made in excess of a Repayment before the date of your
next billing period, failing which we shall not return the funds
unless exceptional circumstances apply.
2.8 Any refunds shall be returned back to the original bank
account or card from which the payment was originally made.
2.9 Punctual payment is essential, and you shall be deemed to
have repudiated this Agreement if you fail to pay any sum
specified in a notice of default served on you in compliance
with the Consumer Credit Act 1974.
2.10 Any interest payable on amounts of unpaid Rentals under
this Agreement will be payable before and after any judgment
made against you at the rate of 4.9%. We will not charge
interest on top of the interest which is applied to any amount
of unpaid Rentals.
3. Your Obligations
You Shall:
3.1 keep the Vehicle at all times in your possession or control
and on demand inform us of the whereabouts of the Vehicle.
3.2 at your own expense keep and maintain the Vehicle in good
and serviceable repair and condition. Good and serviceable
repair means good condition excluding any fair wear and tear as
defined by the British Vehicle Rental and Leasing Association
from time to time;
3.3 ensure that, where applicable, the Vehicle has a valid
Ministry of Transport (MOT) test certificate;
3.4 use the Vehicle wholly or mainly for private purpose and not
in the course of a business;
3.5 be absolutely responsible for any loss, damage, depreciation
as a result of such damage, theft or destruction of the Vehicle
or any part thereof;
3.6 permit us or our agents at all reasonable times to inspect
and test the condition of the Vehicle;
3.7 not sell, pledge, charge, assign, sub-let, hire, allow a
lien to be created or otherwise dispose of the Vehicle;
3.8 promptly pay all fees, duties, charges, fines, taxes, and
other outgoings payable in respect of the Vehicle and your use
of it. For the avoidance of doubt, this includes speeding fines
and parking tickets;
3.9 pay to us on demand all expenses and costs incurred by us as
a direct result of your failure to comply with the terms of this
Agreement. This includes costs and expenses arising where we
enforce our rights under this Agreement, including those set out
at 7.3 below; and
3.10 you will reimburse us for all loss, costs and expenses
incurred by us as a result of your failure to comply with your
obligations under clause 3.2 above and which arise out of a
third-party claim.
3.11 not leave the country in possession of your Vehicle for a
period of more than 30 consecutive days without requesting
consent from us and receiving that consent in writing.
4. Insurance
4.1 Once you are in possession of the Vehicle you will be
responsible for any loss of or damage to the Vehicle which
subsequently occurs, except where this is caused by a defect in
the Vehicle.
4.2 You shall at your expense effect and maintain a
comprehensive insurance policy with a reputable insurer to cover
the Vehicle for its full replacement value and such insurance
shall cover such risks as are usually covered for the types of
use for which the Vehicle is being used and such further risks
as we reasonably require. You shall notify the insurers of our
interest in the Vehicle and produce to us on demand, evidence of
such insurance and the payment of premiums. You shall maintain
that insurance policy for as long as this Agreement remains in
force.
4.3 If there is any shortfall between the amount we recover from
the Insurers and the loss, cost and/or expense we incur then you
shall pay the amount of the shortfall to us upon demand.
5. Late Payment and Default Charges
5.1 You shall pay to us interest on any overdue Rentals or other
sums due to us from their due date until the date of payment at
the Interest Rate shown at 2.7 above, such interest to accrue
from day to day.
5.2 Any interest payable under this Agreement will be payable
after, as well as before, any judgment made against you.
5.3 We will not charge interest on any default sums until the
29th day after we notify you that they are payable. We will not
charge interest on the interest which is applied to default
sums.
5.4 We may contact you via SMS, email, post, or any other
contact details which you have supplied us in case of default.
5.5 We may prevent you from accessing additional services
offered by Tesla in respect of the Vehicle, such as
Supercharging or warranty related work, until you have cleared
your arrears in case of serious default. We may also access the
Vehicle’s location in the event that you are in default, and we
terminate the Agreement.
5.6 You shall reimburse us for our loss, costs and/or expenses
that we incur as a direct consequence of your failure to fulfil
your obligations under this Agreement including where we enforce
this Agreement against you and/or for an event as described in
clause 5.7
Our current default charges are set out below and we may vary or
add to the charges by notice to you to reflect changes in our
overhead costs or direct costs we are required to pay to others,
to take account of inflation or regulatory requirement changes.
The specific charges which we may make are:
Late payment charge: £12
Unpaid cheque/direct debit: £12
Administration fee £10
6. Return of the Vehicle
Upon the expiration or termination of this Agreement pursuant to
clause 6 you shall either return the Vehicle (including all
keys, remote devices and alarm/immobilisation codes) to a
location determined by us, or make it available for collection
by us (in which case you will be responsible for our collection
costs) and return to us all licence certificates and other
documents relating to the Vehicle (including the V5C
Registration Document and MOT certificate). The Vehicle
including any goods and/or personal belongings in and/or on the
Vehicle must be returned in good repair and condition.
7. Termination by us
If any of the following events occur:
7.1 if you fail to pay any Rental or other sum due under the
Agreement on the due date, or otherwise shall be in breach of
your obligations under this Agreement; or
7.2 if any of the information given by you when applying for
this Agreement is materially false; or
7.3 if you become bankrupt or are unable to pay your debts or if
an interim order in bankruptcy is presented or made, or you
become apparently insolvent; or
7.4 serious default which shall amount to a termination of the
Agreement by us and may result in the collection of the Vehicle;
or
7.5 you die; or
7.6 if a proposal for a voluntary arrangement relating to you is
presented or made; or
7.7 you are convicted of an offence involving dishonesty or any
other offence deemed prejudicial to us; or
7.8 where you breach a term of this Agreement which can be
remedied, and you do not remedy the breach within the period
specified in a default or similar notice that we serve on you.
7.8.1 then we may, on or after the date specified in any notice
served in compliance with the Consumer Credit Act 1974,
terminate this Agreement, upon which you shall no longer be in
possession of the Vehicle with our consent, and we shall be
entitled to retake possession of the Vehicle and take steps to
enforce this Agreement against you.
8. Payment by customer on termination
If this Agreement shall terminate by reason of your repudiation,
accepted by us, or if we end this Agreement under Clause 7
above, you shall pay to us promptly on our demand:
8.1 all arrears of Rentals (apportioned as necessary), interest
and other sums due to us at the date of termination.
8.2 the cost of all repairs required to put the Vehicle into
good serviceable repair and condition.
8.3 all reasonable costs incurred by us in repossessing,
storing, insuring, and selling the Vehicle including any
litigation costs and charges and delivering it to a buyer, and
in collecting outstanding payments from you. Where we are
required to instruct a debt collection agent, we may seek to
recover the cost of instructing the debt collection agency from
you.
8.4 damages for any breach of this Agreement committed by you
prior to termination; and
8.5 as compensation and/or liquidated damages for your failure
to comply with the terms of this Agreement, the total of the
outstanding rentals under the Agreement, less (a) the net
proceeds of the sale of the Vehicle, that is after deducting the
costs and expenses (including VAT) of tracing, repossession,
insurance and sale and (b) a discount of 4% per annum on Rentals
paid before the date on which they were originally due.
9. Exclusion of our Liability
9.1 We exclude liability for any loss you suffer as result of
any delay in delivery of the Vehicle. The delivery to you is our
best estimate only. We will notify you of delivery within 2 days
of the delivery date. You must inspect the Vehicle on delivery
and ensure it is of satisfactory quality before accepting it.
9.2 Except to the extent set out in applicable law, we are not
liable for any loss you may incur arising out of this Agreement.
This exclusion of liability is explained to you under the
exclusions and limitations of the Tesla New Vehicle Limited
Warranty or the Tesla Used & Extended Used Vehicle Limited
Warranty. Your sole and exclusive remedy under this Agreement
will be limited to reimbursement of your Order Fee. This
limitation of liability clause shall not apply in cases of
wilful misconduct, wilful deception, or gross negligence on our
part or in cases of death or personal injury.
10. Cancellation
10.1 Once you have signed this Agreement, you have a right to
cancel it for any reason before the end of the cancellation
period. The cancellation period begins on the day the Agreement
is entered into and ends 14 days after the day the Agreement is
entered into.
10.2 You may cancel this Agreement within the cancellation
period stated in clause 10.1 by giving notice to our Financial
Services Team using one of the following methods:
10.2.1 emailing TFSSupport@tesla.com
; or
10.2.2 sending the form provided by post to 185 Ashton New Rd,
Manchester, M11 3DX;
10.2.3 calling us and leaving us a voicemail on 01628 244000.
10.3 If you take delivery prior to the expiry of the 14-day
cancellation period, by taking delivery of the Vehicle you
expressly consent to commence the hire of the Vehicle before the
end of the cancellation period.
10.4 If you cancel this Agreement, you must pay us Rental
payments pro-rated from the day these first became payable under
this Agreement until the day the Vehicle is returned to us. You
must pay us without delay and, in any event, no later than 30
days after giving notice of cancellation. You can pay us by
direct credit or bank transfer to the account that we confirm
with you.
10.5 If you have paid any amounts in excess of the pro-rated
Rental payments due, we shall return any surplus to you.
10.6 You are required to return the Vehicle to us in
satisfactory and saleable condition.
10.7 We may make a deduction from monies due to be returned to
you for loss in value of the Vehicle supplied if the loss is the
result of unsatisfactory handling by you.
10.8 We may charge you our reasonable costs incurred for the
return and/or collection of the Vehicle.
11. Vehicle Warranty
11.1 The only warranties on the Vehicle are the Tesla New
Vehicle Limited Warranty (which is separate from this lease and
states any coverage limits) and a warranty that the vehicle
conforms to the description in this Agreement. These warranties
are provided to us by the Vehicle’s manufacturer, and we assign
our rights under these warranties to you during the term of this
Agreement. You agree to have received, read, and understood the
Tesla New Vehicle Limited Warranty or the Tesla Used & Extended
Used Vehicle Limited Warranty, as applicable, from our website.
12. General
12.1 We shall be entitled to assign or transfer all or any of
our rights and/or duties under this agreement at any time to
another person without your consent and without giving you prior
notice. This will not affect or reduce any rights or protections
you may have under this Agreement. You shall not be entitled to
assign or transfer any of your rights and duties under this
Agreement.
12.2 We may communicate with you by phone, email, post, or SMS
using the contact details you have provided us with. If you
change your email address, then immediately you must give notice
of your new email address.
12.3 Any notice, demand, or statement to be given to you shall
be validly given if delivered, sent by email, or sent by post to
or left at your address as stated in this Agreement or at your
present or last-known address. Any notice will be effective 72
hours after posting if sent by prepaid letter post, at the time
of delivery if delivered by hand and in the case of email.
12.4 Except as otherwise agreed or as required by applicable
law, rule, or regulation, we may share your personal information
with certain of our service providers and/or group companies so
that they may process and service your account as required.
Further, we do not disclose personal information to
non-affiliated third parties, except as required by law or as
permitted by law.
12.5 Our Privacy Policy; Payment Terms for Services;
Supercharger Fair Use Policy; and Return Policy are each
incorporated into this Agreement and can be viewed at
www.tesla.com/en_GB/about/legal
, and the Return Policy, which can be viewed at
www.tesla.com/en_GB/support?Tesla-return-policy
.
12.6 More information about the types of products and services
we offer, and any financial assistance available can be viewed
on the FAQs on our website.
12.7 You agree to have received and read the Owner’s Manual from
the manufacturer’s website for your Vehicle, as applicable. The
Owner’s Manual is also accessible via your Vehicle’s
touchscreen. The Owner’s Manual explains the operation of your
Vehicle including applicable options, features, and hardware.
The Owner’s Manual may be updated and revised as new features
for your Vehicle are introduced by the manufacturer.
12.8 If any provision or part of this Agreement is found to be
legally invalid or unenforceable, this shall not affect the
remaining provisions which shall remain in full force and
effect.
12.9 No relaxation of the terms of this Agreement or indulgence
extended to you shall prejudice or act as a waiver of our strict
rights.
12.10 We can make reasonable and appropriate changes to this
Agreement whilst it is in force, including to reflect changes in
law, regulation, industry guidance, or a decision of the
Financial Ombudsman Service. We may also make changes if it
becomes impossible or impracticable, in our opinion, to carry
out any of the terms of this Agreement as a result of a change
in the law or regulation or circumstances beyond our control or
if any changes are not to your detriment, including to correct
any errors or inaccuracies. Where we do make such changes, we
will notify you by email. Minor changes or changes not to your
detriment will not require notification.
12.11 This Agreement will be governed by the law of England and
Wales unless you live in Scotland or Northern Ireland, in which
case this Agreement will be governed by the laws of Scotland or
Northern Ireland respectively; any court case will be heard in
the country where you are domiciled in the UK, being England and
Wales, Scotland or Northern Ireland.
12.12 Our complaint handling process is available at:
HTML https://www.tesla.com/en_gb/support/finance-agreement-issues
12.13 If you have a complaint about this Agreement which you are
unable to resolve with us then you have a right to refer it to
the Financial Ombudsman Service unless you enter into this
Agreement in the course of your business (when you may have a
right to do so) by writing to them at Exchange Tower, Harbour
Exchange, London, E14 9SR, or via
HTML https://www.financial-ombudsman.org.uk
.
12.14 We are authorised and supervised by the Financial Conduct
Authority (“FCA”), 12 Endeavour Square, London E20 1JN. Our FCA
registration number is 697480 and our company registration
number is 09533203.
#Post#: 94378--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: RichardW
Date: October 16, 2025, 12:39 pm
---------------------------------------------------------
Seems like they have good grounds - why didn't you pay or appeal
the windscreen PCN?
#Post#: 94380--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: zunaster
Date: October 16, 2025, 1:04 pm
---------------------------------------------------------
I don't even which PCN they are talking about as they never gave
me a copy
#Post#: 94381--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: fraser.mitchell
Date: October 16, 2025, 1:15 pm
---------------------------------------------------------
Can you please explain the business relationship between you and
Tesla. It seems fairly obvoius at the moment that Tesla hold the
V5C Registration Certificate for the car.
#Post#: 94400--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: zunaster
Date: October 16, 2025, 3:04 pm
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Yes, they hold V5C. I have a PCH
#Post#: 94428--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: fraser.mitchell
Date: October 16, 2025, 5:51 pm
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--- Quote from: zunaster link ---
>
> Yes, they hold V5C. I have a PCH
>
--- End Quote ---
Time to invoke Clause 12.13 in your hiring contract.
#Post#: 94475--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: zunaster
Date: October 17, 2025, 6:15 am
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Okay, what is the likelihood of this being a success if I invoke
12.13?
#Post#: 94533--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: fraser.mitchell
Date: October 17, 2025, 12:57 pm
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--- Quote from: zunaster link ---
>
> Okay, what is the likelihood of this being a success if I
invoke 12.13?
>
--- End Quote ---
I've no idea at all, and anyway they have already got your money
so success is getting it back.
#Post#: 94542--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: H C Andersen
Date: October 17, 2025, 2:14 pm
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They paid a new windscreen PCN without notifying me
Impossible.
A 'windscreen' PCN, strictly speaking a regulation 9 PCN, is
YOUR opportunity to pay or make reps which, if successful, would
prevent the 'owner', the registered keeper, from being served
with a Notice to Owner which demands payment of the penalty at
the full amount.
Therefore YOUR destiny is in YOUR hands initially i.e. pay at
the discount or make reps. If the latter are unsuccessful, then
in most cases the discount would be re-offered.
So, before you go on about what Tesla didn't do or did wrong,
what did you do wrong to be issued with a PCN in the first
instance and what did you do when you found it?
Park Tesla and your contract, what did you do?
And what's a PCH?
Where's the PCN?
#Post#: 95158--------------------------------------------------
Re: Windscreen PCN paid by Tesla
DIR By: zunaster
Date: October 22, 2025, 8:57 am
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May be refrain from commenting unless you have fully read the
question. How come you don’t know what a PCH is?
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