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#Post#: 93780--------------------------------------------------
APCOA Parking - Manchester Drop Off Parking Charge - Debt
collector letter “PAY NOW”
DIR By: JLAP
Date: October 11, 2025, 10:17 pm
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Hello
My husband has received a letter from Debt Recovery Plus (DRP)
dated 26.09.25 in relation to an alleged unpaid parking charge
for Manchester Lower Drop Off Forecourt T2 Manchester dated
27.07.25. However, the letter was received on 08.10.25.
The letter makes reference to “lack of response”, however this
is the first that we are being made aware of this charge and/or
any correspondence relating to it.
I must admit that I called DRP on the sane day the letter was
received, and had not thought of checking online for any similar
situation before I did so. I explained that my husband was out
of the country until December and also did mention that I was
the driver at the time, which I now realise was not smart of me.
My husband works abroad and I would pick him up and drop him off
at Manchester airport on his returns home to the UK, and we
always pay for parking. Further, I cannot remember what I had
for breakfast last week let alone similar events that would not
stand out in my mind on 27.07.25. So, I truly cannot recall
whether we paid the drop off charge, but I’m thinking why
wouldn’t I have. There is no record of it on any of my bank
accounts, I have on previous occasions paid using cash as well.
DRP’s letter states that we owe £170.
My husband is the registered keeper of the vehicle related to
this alleged charge and he is currently abroad and not die back
until around December.
Please can you offer any assistance/advice on how to proceed.
Also, I recorded the call with DRP for my peace of mind.
Thank you kindly and I look forward to hearing from you.
#Post#: 93785--------------------------------------------------
Re: APCOA Parking - Manchester Drop Off Parking Charge - Debt
collector letter “PAY NOW”
DIR By: Dave65
Date: October 12, 2025, 4:21 am
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Yes, as you have realised it is a cardinal sin to talk to any of
these people, everything in writing.
If then you have not received any previous correspondence, a
subject access request can be sent to Apcoa for all the details
they have of the keeper.
These airport usually run under bylaws and this is the usual
defence.
Others will follow.
#Post#: 93790--------------------------------------------------
Re: APCOA Parking - Manchester Drop Off Parking Charge - Debt
collector letter “PAY NOW”
DIR By: InterCity125
Date: October 12, 2025, 4:47 am
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Apcoa aren't normally court active.
All you can do is sit and wait to see what their next move is.
If they continue to pursue your husband then it can easily
defended as there is no keeper liability on airport land.
#Post#: 93826--------------------------------------------------
Re: APCOA Parking - Manchester Drop Off Parking Charge - Debt
collector letter “PAY NOW”
DIR By: b789
Date: October 12, 2025, 12:04 pm
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Who did you "admit" being the driver to? If to DRP on the phone,
it won't matter. Never, ever, EVER, EVER enter into
communication with a useless debt collector. They are powerless
to do anything except to try and intimidate the low-hanging
fruit on the gullible tree into paying out of ignorance and
fear. They are not a party to the contract allegedly breached by
the driver. You can safely shred any correspondence form a
useless debt collector and use it as master bedding for all it
is worth.
You husband is the Keeper and the named recipient, so you can't
do anything about it. Are you sure the V5C address is uptown
date. One of the main reasons people don't find out about these
charges until they receive a debt recovery letter is because
when they last changed address they updated their drivers
licence but forgot that they must also update the V5C separately
with the DVLA.
APCOA are benign and will not litigate. However, you will
continue to receive useless debt recovery letters until they get
fed up. Your husband (or you doing so in his name) can email
APCOA with a formal complaint which they are obliged to treat as
an appeal, which may get this drawn to a close a bit earlier
with the following to ukcustomercomplaints@apcoa.com and CC
yourself":
--- Quote ---
> Subject: Formal Complaint – Non-receipt of Notice to Keeper /
PCN [XXXXXXXXXX], Vehicle [AA11BBB], Manchester Airport
>
> Dear APCOA Complaints Team,
>
> This is a formal complaint regarding your failure to serve a
Notice to Keeper (NtK) for the above-referenced Parking Charge
Notice.
> No NtK has ever been received at my address. The first
correspondence I received was a debt recovery letter from Debt
Recovery Plus (DRP). Accordingly, I dispute that any valid NtK
was ever issued or served.
>
> Under the Private Parking Single Code of Practice (PPSCoP),
Section 11.2, you are required to treat any complaint relating
to a parking charge as an appeal. Therefore, this complaint is
also to be treated as a formal appeal against the charge.
>
> Grounds of complaint and appeal
>
> [indent]1. No NtK received – presumption of delivery rebutted
> I put APCOA to strict proof that any NtK was created,
correctly addressed, and actually posted. You are required to
provide:
> [indent]• A copy of the NtK allegedly sent;
> • Proof of posting (such as a Mailmark/Smart stamp or postal
manifest linking this PCN to a posted item);
> • The address used and the DVLA data source relied upon;
> • Any audit trail evidencing handover to Royal Mail or your
postal provider.[/indent]
>
> Without such evidence, the alleged NtK cannot be presumed
delivered. The presumption of service is expressly rebutted.
>
> 2. Keeper liability not established
> I was not the driver, and there is no obligation upon a keeper
to identify the driver. Furthermore, Manchester Airport is not
“relevant land” for the purposes of Schedule 4 of the Protection
of Freedoms Act 2012, as it is subject to airport byelaws. You
therefore cannot hold the keeper liable in any event.[/indent]
>
> Required outcome
> Given that no NtK was received and no keeper liability can
arise, this charge must be cancelled immediately.
>
> If you refuse, you must:
> [indent]• Treat this complaint as a formal appeal under
Section 11.2 of the PPSCoP; and
> • Provide a POPLA verification code so that the matter may be
referred to independent adjudication.[/indent]
>
> While this complaint and appeal are under consideration, you
must place the charge on hold and instruct DRP to cease all
contact. DRP has no standing to pursue any alleged contract.
>
> Please confirm cancellation or provide the POPLA code within
28 days.
>
> Yours faithfully,
>
> [Your Full Name]
> Registered Keeper (not the driver)
--- End Quote ---
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