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#Post#: 93745--------------------------------------------------
TFL PCN Blackwall Tunnel/Silvertown Tunnel.
DIR By: deanlad
Date: October 11, 2025, 3:56 pm
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Just signed up here, had a quick read and believe the right
section to post in...
Just got home to a PCN from TFL for using Blackwall tunnel. No,
I've had an active autopay account/TFL account for years
stemming back from when ULEZ/LEZ came in, as it also covers
congestion charging.
Im pretty sure that that an issue arose back in August with me
losing a bank crd in a scam machine, and as the card was not
long to expire, Barclays issued me a new card with new numbers.
Naturally a payment failed, and I somehow( can't remember how0 I
got notified of this... But I logged into my autopay account and
can see this was resolved back on 23rd August with an email
saying account reactivated.
This is an internal mail which can only be accessed by logging
into my account.
As I say, details were updated, payment taken and email letter
received saying account reactivated.
Now, jumping to today, letter on doormat, PCN. I logged into my
account to see further subsequent emails - 3 of them saying £10
balance outstanding, autopay suspended, autopay cancelled. Dates
of these were 20/09, 29/09, 06/10. I got the fine for offence on
30/09.
In my ignorance, but ill say naivety, once I was aware my
account was reactivated, I never even thought the need to check
my account , as autopay, automated account, I wouldn't need to.
I have received no direct emails, or postal correspondence at
all, so would have no knowledge of any account closure.
Is this on me for not logging into autopay account everyday to
see if any emails have been sent, Have I any recourse with
internal mail sent informing me account reactivated?
Just seems a little underhand somehow, or something failed
somewhere?
TIA for any thought/advice on this.
Any further details/screenshots of correspondence I can
forward/upload....
#Post#: 93755--------------------------------------------------
Re: TFL PCN Blackwall Tunnel/Silvertown Tunnel.
DIR By: stamfordman
Date: October 11, 2025, 5:02 pm
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When you say emails, I presume you mean messages you only get
when you log in.
On my account I have:
[i]Correspondence and receipt preference
We will send receipts and correspondence by: Email
Receipt timing: Immediate[/I]
I think this the default. What does yours say?
#Post#: 93759--------------------------------------------------
Re: TFL PCN Blackwall Tunnel/Silvertown Tunnel.
DIR By: deanlad
Date: October 11, 2025, 5:36 pm
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--- Quote from: stamfordman link ---
>
> When you say emails, I presume you mean messages you only get
when you log in.
>
> On my account I have:
>
> Correspondence and receipt preference
> We will send receipts and correspondence by: Email
>
> Receipt timing: Immediate
>
> I think this the default. What does yours say?
>
--- End Quote ---
Just been checking details. Correct Same default as yours.
It claims its been sent as an email, but ive not received as an
email. I have to log in, download attachment. Its no a message
per say, but looks exactly like a letter you would get.
I would like to understand from the powers that be how hey have
reinstated account, I can see they have restored journeys since
in early September, then closed ultimately closed the account.
im also a little confused as to why ive only got one single
charge.I went Northbound and Southbound same day, within hour or
2 and just received one charge. Ill assume another one to
arrive.
I thought TFL used to be efficient and an effective service, or
has it got worse.
I apologise for digressing,All at TFL probably think the charge
is working in reducing congestion for Blackwall tunnel, to all
intents it is, I sailed through there about 7.45 am. Getting
there though, Lwisham,NweCross, Blackheath,Shooters Hill, Lower
Greenwich, pretty much gridlock though. No doubt will be
convenient for manipulating the next round of emissions
increases squeeze more money from motorists.
#Post#: 93769--------------------------------------------------
Re: TFL PCN Blackwall Tunnel/Silvertown Tunnel.
DIR By: fraser.mitchell
Date: October 11, 2025, 6:30 pm
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Is the email address recorded against your account correct in
all detail ? If it is, then you need to submit representations
against the PCN, (and the 2nd you say may be coming), based on
their system not acting correctly in warning you about lack of
funds in the account.
I have to say, I would have thought it would be an obvious part
of an auto-pay account that requires a deposit to be maintained,
for auto-topups to be a feature ! When I cross the Mersey Flow
bridge at Runcorn, it takes the money using my debit card
recorded on their system, I don't event need a deposit balance.
I also have an M6 Toll "Zoom" account that requires a positive
balance to be maintained, and it does this by auto-topup.
#Post#: 93778--------------------------------------------------
Re: TFL PCN Blackwall Tunnel/Silvertown Tunnel.
DIR By: deanlad
Date: October 11, 2025, 8:39 pm
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I’have my doubts as to how autopay works. Of corse that is on me
to read info and understand. I originally set auto pay up to
cover the LEZ/ULEZ.
There were no funds needed to be in credit in the account, it
was a rolling month to month. Pretty sure it operated 16th to
16th of each month, and debited on 19th. Sometimes it was an
expensive month.
Congestion charge was included and paid in the same period.
I assume that any further charges as per tunnel would be paid
for on same basis - I would see o reason how or why an autopay
account would start taking irregular payments.
As it’s all under the TFL umberella, it would be poor form to
have different ways of taking different payments for different
charges, or confusing. As far as I’m aware TFL autopay has never
operated on a top style credit account as per Dart charge….
That’s another issue, where I set up an account for that, was in
credit, but because on an occasion, as an infrequent user, I
hadn’t made a trip in 3 months, they closed the account , no
notification and landed e a PCN🤦‍♂️
Anyone would think it’s designed for entrapment…
#Post#: 93784--------------------------------------------------
Re: TFL PCN Blackwall Tunnel/Silvertown Tunnel.
DIR By: H C Andersen
Date: October 12, 2025, 4:12 am
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OP, can we get away from conspiracy theories pl and back to
'Just got home to a PCN from TFL for using Blackwall tunnel.'.
Post the PCN - pl see the READ THIS FIRST section on the main
forum page for instructions.
#Post#: 98658--------------------------------------------------
Re: TFL PCN Blackwall Tunnel/Silvertown Tunnel.
DIR By: RKam
Date: November 18, 2025, 10:33 am
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Hi,
I have just signed up so hoping this is the right place to post.
Please advise otherwise.
I have received a Penalty notice from TFL for not paying the
toll to use Blackwall tunnel.
I paid for a return journey for the Dartford tunnel as I
travelled to my destination using the Dartford tunnel and was
suppose to come back the same way however my satnav took me back
via Blackwall tunnel but I did not realised that the payment
needs to be made to 2 separate entities, instead I paid for 2
journeys on the Dartford toll website. If I am honest I didn't
even know that they are 2 different tunnel and assume I am using
Dartford. Which now in hindsight is my stupidity of not knowing
the difference.
I can show that I have paid for a return journey on the Dartford
tunnel, and that I had full intentions to pay but not sure if
this will be acceptable. Can anyone please advise?
thanks in advance
#Post#: 98662--------------------------------------------------
Re: TFL PCN Blackwall Tunnel/Silvertown Tunnel.
DIR By: fraser.mitchell
Date: November 18, 2025, 10:41 am
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--- Quote from: RKam link ---
>
> Hi,
>
> I have just signed up so hoping this is the right place to
post. Please advise otherwise.
> I have received a Penalty notice from TFL for not paying the
toll to use Blackwall tunnel.
> I paid for a return journey for the Dartford tunnel as I
travelled to my destination using the Dartford tunnel and was
suppose to come back the same way however my satnav took me back
via Blackwall tunnel but I did not realised that the payment
needs to be made to 2 separate entities, instead I paid for 2
journeys on the Dartford toll website. If I am honest I didn't
even know that they are 2 different tunnel and assume I am using
Dartford. Which now in hindsight is my stupidity of not knowing
the difference.
> I can show that I have paid for a return journey on the
Dartford tunnel, and that I had full intentions to pay but not
sure if this will be acceptable. Can anyone please advise?
>
> thanks in advance
>
>
--- End Quote ---
Start your own thread, please. Forum rule is one OP per thread.
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