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#Post#: 93489--------------------------------------------------
Parkmaven 17&Central Walthamstow - Unfair PCN After Machine
Error – Proof of Payment Ignored
DIR By: zexx
Date: October 9, 2025, 9:19 am
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The driver paid the parking fee via contactless payment. The
machine confirms that the car registration before payment is
correct, but after payment the machine displayed an error
message stating that payment had not been taken. However, the
driver’s banking app showed that the payment had gone through at
14:19. The driver found this odd but wasn’t too worried, knowing
there was proof of payment.
Lo and behold, a PCN later arrived. The driver contacted their
bank to confirm that the payment had indeed left the account at
14:19 on the day in question, which the bank verified. To obtain
the precise transaction time (which doesn’t appear on a standard
statement), the driver had to speak with the fraud department.
They suggested calling Parkmaven to explain the situation,
saying this kind of issue happens regularly.
Unfortunately, no customer service number could be found. The
driver submitted an online appeal to Parkmaven with a screenshot
of the bank statement attached, but received the appeal decision
letter as an email attachment instead.
HTML https://lemicess.sirv.com/parkmaven/Document_2025-10-09_142605_Page_1.png
HTML https://lemicess.sirv.com/parkmaven/Document_2025-10-09_142605_Page_2.png
HTML https://lemicess.sirv.com/parkmaven/1.png
HTML https://lemicess.sirv.com/parkmaven/2-appeal_decision_231553765377_2025-10-02_Page_2.png
#Post#: 93497--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: InterCity125
Date: October 9, 2025, 9:45 am
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So they want to charge you £20 due to a fault on their machine?
LOL
#Post#: 93499--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: zexx
Date: October 9, 2025, 10:29 am
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I know, right! lol
Cheeky Monkeys
#Post#: 93567--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: InterCity125
Date: October 10, 2025, 4:34 am
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On a serious note...
I notice that their letter never refers to the registration mark
which is allocated to your payment?
Imagine the situation;
You run a parking operation at a particular car park.
At the end of each trading day you are left with three lists;
1. A list of customers (VRMs) which tie up with payment details
(95%+)
2. A small list of VRMs with either no payment details or
insufficient payment
3. A small list of payments not connected to any VRM
There never seems to be any attempt from the parking companies
to examine list 3.
This is not by accident.
You could write back and mention the elephant in the room -
"Please tell me the VRM which WAS linked to my payment rather
than telling me the ones which weren't?"
You could also ask, "If my payment was taken in error then why
have you made no attempt to refund it?"
The fact is that they probably know it was a machine error. How
else could you get a payment onto their system without the
system registering some kind of VRM? I don't know many machines
which will process a payment without taking some kind of VRM
entry even if that entry is one character.
As previously mentioned, Parkmaven appear to be holding you
responsible for the failure of their machine. This would never
hold up in a court hearing.
#Post#: 93799--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: zexx
Date: October 12, 2025, 6:41 am
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Thank you Intercity. I sent this via contact us at
parkmaven.com:
Dear ParkMaven Appeals Department, Thank you for your email
dated 02/10/2025. You state that there is no record of a
matching vehicle registration number for my payment on
14/08/2025, yet you do not specify which VRM was associated with
the payment that your system processed. Please confirm: The VRM
recorded against the payment I made at the site on 14/08/2025,
as evidenced by my bank statement. If no VRM was recorded,
please explain how your payment system was able to accept and
process payment without a VRM entry. If the payment was taken in
error (i.e. not linked to any vehicle), please explain why no
refund has been issued. I remain of the view that this was a
system or machine error, and that I made payment in good faith
for parking at 17&Central Walthamstow. Under the circumstances,
holding me liable for a fault in your equipment would be
unreasonable and would not stand up to scrutiny at POPLA or in
court. I look forward to your clarification. Yours faithfully, M
* *****
#Post#: 94436--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: zexx
Date: October 16, 2025, 6:39 pm
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ParkMaven Support
Maricar (ParkMaven)
16 Oct 2025, 19:02 BST
Hi ** ********,
Thank you for your email and for bringing your concerns to our
attention.
We have carefully reviewed your query and would like to provide
the requested clarifications regarding the payment issue.
As mentioned in our previous correspondence, we were unable to
find a matching vehicle registration number (VRM) in our records
for the payment made on 14/08/2025.
Our system relies on an accurate VRM being entered at the time
of the transaction to validate the parking session.
Unfortunately, we did not find a matching entry for the VRM
E20OMG at the time of the contravention.
To address your specific concern regarding how the payment
machine works: Our payment system does not prompt users if an
incorrect VRM is entered.
The machine will accept any VRM entered, whether it is correct
or incorrect, without alerting the user to an error. This is
why, if the VRM entered was incorrect or incomplete, the payment
may have been processed, but could not be linked to the specific
parking session. Without the correct VRM entry, the system
cannot validate the payment for that vehicle, which led to the
issuance of the parking charge.
Regarding your question about why no refund was issued: Since no
correct VRM was recorded, the payment could not be properly
assigned to the parking session, and as a result, the parking
charge was issued.
While we acknowledge the payment reflected in your bank
statement, please understand that a bank statement alone does
not confirm that the payment was linked to your vehicle or that
the correct VRM was entered at the time of the transaction.
As previously stated, we are willing to reduce the charge to £20
if paid within 14 days from the date of the letter. This is
being offered as a gesture of goodwill, in recognition of your
effort to demonstrate payment.
If you do not agree with our decision, you have the option to
appeal to POPLA (Parking on Private Land Appeals). The POPLA
code for this case is 5752755356, and their decision will be
final.
We hope this provides the clarity you were seeking, and if you
choose to proceed with a POPLA appeal, please ensure it is
submitted within the given time frame.
Kind Regards,
Maricar
Pay or appeal your PCN here
***** ****
12 Oct 2025, 12:37 BST
Name: ***** ******
Email: **********
Vrn: *** ***
PcnRef: *************
Reason: Technical Issue
Comment: Dear ParkMaven Appeals Department, Thank you for your
email dated 02/10/2025. You state that there is no record of a
matching vehicle registration number for my payment on
14/08/2025, yet you do not specify which VRM was associated with
the payment that your system processed. Please confirm: The VRM
recorded against the payment I made at the site on 14/08/2025,
as evidenced by my bank statement. If no VRM was recorded,
please explain how your payment system was able to accept and
process payment without a VRM entry. If the payment was taken in
error (i.e. not linked to any vehicle), please explain why no
refund has been issued. I remain of the view that this was a
system or machine error, and that I made payment in good faith
for parking at 17&Central Walthamstow. Under the circumstances,
holding me liable for a fault in your equipment would be
unreasonable and would not stand up to scrutiny at POPLA or in
court. I look forward to your clarification. Yours faithfully,
** **** ******
Received a parking charge notice?
Pay your PCN
ParkMaven, Kemp House 160, City Road, London, EC1V 2NX
#Post#: 94450--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: InterCity125
Date: October 17, 2025, 3:04 am
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Unbelievable!
So they still do not answer your question, namely; what VRM is
actually attached to my payment.
Nor do they answer about the refund, instead they go off and
answer a completely different question.
Can you see how desperate they are to maintain their narrative?
Write to them again - keep it simple - ask for the VRM which is
allocated to your payment.
Or
If you go the POPLA route, ask POPLA to gather that information.
#Post#: 94497--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: b789
Date: October 17, 2025, 9:48 am
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POPLA won't "gather" anything. POPLA is an independent business
that is paid by the BPA members to assess secondary appeals.
POPLA does not make any rules or tell BPA members what they must
do.
POPLA is meaningless unless they accept the motorists appeal, in
which case, the operator must cancel the PCN. If they do not
accept the appeal, it is not binding on the appellant and can be
ignored.
#Post#: 94622--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: zexx
Date: October 18, 2025, 8:53 am
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I will reply this to parkmaven:
Dear Parkaven Appeals Team,
Further to your reply dated 16 October 2025, please confirm
which vehicle registration mark (VRM) your system recorded
against the payment made on 14 August 2025 at 14:19 at
17&Central Walthamstow, as evidenced by my bank statement.
If no VRM was recorded, please confirm this explicitly.
I require this information to submit an accurate appeal to
POPLA. Failure to provide it will indicate that no reliable VRM
record exists, which I will draw to POPLA’s attention.
Yours faithfully,
**** ****
#Post#: 96269--------------------------------------------------
Re: Parkmaven 17&Central Walthamstow - Unfair PCN After
Machine Error – Proof of Payment Ignored
DIR By: zexx
Date: October 30, 2025, 10:34 pm
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[center]ParkMaven Support
[/center]
28 Oct 2025, 10:28 GMT
Hi M** *****,
Thank you for your email.
As previously advised, our system relies on a matching vehicle
registration number entry to validate parking sessions and link
payments to vehicles. All payment records from the date of the
incident, including any partial or incomplete entries, were
carefully reviewed. Unfortunately, we were unable to find any
similar vehicle registration number entries that could be linked
to the vehicle in question.
As your appeal was declined, you have now reached the end of our
internal appeals process.
If you still believe the parking charge NEW231553765377 was
issued incorrectly, we invite you to appeal to POPLA following
the instructions in the attached letter.
POPLA are an independent appeals service who review the merits
of your appeal and make an ultimate decision on whether or not
your appeal should be upheld.
Please note, until an appeal is received with POPLA, your appeal
will not be placed on hold as a result of this email.
For absolute clarity, following your unsuccessful appeal, you
have been offered to pay a reduced rate of £20 until 15/10/2025.
If you submit an appeal to POPLA, which is subsequently
rejected, you will no longer be able to pay the reduced rate.
Kind Regards,
Geralyn
The attached letter:
Dear *** ******
Re: Parking Charge Number ********** (Vehicle: *******)
Site: 17&Central Walthamstow
Issue date: 19/08/2025
POPLA Code: *********
Total amount due: £20 until 15/10/2025 £100 until 29/10/2025
Thank you for contacting us regarding your Parking Charge. We
have carefully reviewed your appeal and the evidence
provided. While we understand your concerns, after a thorough
review, we regret that we cannot cancel the Parking
Charge on this occasion.
If payment had been successfully made for the correct vehicle
registration number, it would have been recorded in our
system; however, there is no record of a matching vehicle
registration number entry on the day of the contravention, so
this Parking Charge was issued correctly.
The requirement to enter the correct and complete vehicle
registration number is clearly stated on the signage displayed
at the site and is part of the contractual terms agreed to when
parking.
Our system relies on a matching vehicle registration number
entry to validate parking sessions and link payments to
vehicles.
As part of our review, we examined all payment records from the
date of the incident, including partial and incomplete
entries. Unfortunately, we found no similar vehicle registration
number entries that could be linked to the vehicle in
question.
While we acknowledge the bank statement provided, please note
that a bank statement alone does not confirm that the
correct vehicle registration number was entered or that the
payment was linked to your vehicle.
As a gesture of goodwill and in recognition of your effort to
demonstrate payment, we are willing to reduce the charge to
£20 if paid within 14 days from the date of this letter.
For future parking sessions, please ensure your vehicle
registration number is entered accurately and completely when
making a booking to avoid similar issues.
You have now reached the end of our internal appeals procedure
and therefore you now have two options; you can either
pay or appeal to POPLA - you cannot do both.
You can pay the total amount due as shown above via the
following website:
www.pay.parkmaven.com
Or, you can appeal to an Independent Appeals Service, POPLA
(Parking on Private Land Appeals) using the POPLA
Reference code provided above.
Please note, should you decide to appeal to POPLA and your
appeal is subsequently rejected, or you decide to withdraw
your appeal, the option to pay a discounted amount will no
longer be available and the full amount of the Parking Charge
will become due.
If you decide to appeal to POPLA, you will need to visit their
website, where further details of how to appeal (either online
ParkMaven Limited
Registered office: Level 4, 2 Redman Place, London, E20 1JQ
Company number: 11089886 | www.parkmaven.com
or by downloading the relevant forms) can be found. If you are
unable to access their website, please contact us for
further information on how to obtain the forms. Please ensure
that your POPLA reference number as noted above is
quoted on all correspondence to POPLA.
POPLA WEBSITE:
www.popla.co.uk
You have 28 days from the date of this letter to submit an
appeal to POPLA; if you appeal to POPLA we will suspend
recovery activity on the Parking Charge and the charge will not
increase past the full amount until the appeal has been
determined.
By law we are also required to inform you that Ombudsman
Services provides an alternative dispute resolution service
that would be competent to deal with your appeal. However, we
have not chosen to participate in their alternative dispute
resolution service. As such should you wish to appeal then you
must do so to POPLA, as explained above.
OMBUDSMAN WEBSITE:
www.ombudsman-services.org
If you do not make payment or submit an appeal to POPLA within
the relevant timeframe, the outstanding Parking Charge
may be passed to our appointed debt collection agency for
further action. All costs associated with this process will be
added to the outstanding amount.
Yours sincerely,
Appeals Department
ParkMaven Ltd
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