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#Post#: 96903--------------------------------------------------
Re: F1RST Parking PCN Bewl Water Paid via Ringo but still
charged £100
DIR By: joebloggs90
Date: November 5, 2025, 6:37 am
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Hi B789
Firstly thank you for taking the time to research a proposed
solution for me. I am really sorry if it came across as I had
wasted your time. I only have made two posts on this website,
the other of which I followed your advice word for word (you can
see it in my post history)
I posted in two places the same thing (here and MSE) because I
thought there was some time pressure and did not know how long
replies would take so tried to cast my net out wider in the case
that one responded faster than the other.
I read your reply in full and although much of the technical
jargon was a bit over my head I was very happy to send that.
However, on the MSE sticky there was a suggestion that before
any of these angles it would just be easiest to contact the
retailer first which is the least threatening. Hence, I picked
this option as it had the least friction.
I am sorry!
I appreciate your insight and willingness to help. Now the
advice has been suggested not to speak further with DCBL so I
will not send the letter anymore and I will wait for the letter
of claim and come back here.
#Post#: 96952--------------------------------------------------
Re: F1RST Parking PCN Bewl Water Paid via Ringo but still
charged £100
DIR By: b789
Date: November 5, 2025, 12:31 pm
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Apology accepted. Thank you.
I still advise you to send the formal complaint as drafted.
Depending on their response, you will then escalate to formal
complaints to the BPA and the DVLA.
#Post#: 96959--------------------------------------------------
Re: F1RST Parking PCN Bewl Water Paid via Ringo but still
charged £100
DIR By: joebloggs90
Date: November 5, 2025, 1:25 pm
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Thank you, will do.
#Post#: 106956--------------------------------------------------
Re: F1RST Parking PCN Bewl Water Paid via Ringo but still
charged £100
DIR By: joebloggs90
Date: January 22, 2026, 8:52 am
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@Broy life really got in the way last few months but for what
its worth I finally sent the letter off today exactly as you
wrote. Of course they had sent me yet another letter
threatening legal action which I have ignored.
Will wait to see what they reply and share it here.
#Post#: 109154--------------------------------------------------
Re: F1RST Parking PCN Bewl Water Paid via Ringo but still
charged £100
DIR By: joebloggs90
Date: February 9, 2026, 3:39 am
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[member=26]b789[/member] the following response was received on
05/02/2026 via email. 3 attachments of CCTV of car and one
attachment called Parking Charge Notice (the usual stufd they
send through the door)
Good Afternoon,
Thank you for your letter received 04/02/2026
Parking Charge refs: FP481691
Complaint ref: A39065
Your complaint has been referred to myself for review, please
see my findings below:
Parking Charge FP481691 issued on 11/09/2025 at Bewl Water
Contravention Not paid for the full duration of stay or not
registering your vehicle
The vehicle with registration X15RAK was observed via the ANPR
cameras entering site on 11/09/2025 at 06:46 and leaving on
11/09/2025 at 09:17. Total time on site 2 hours, 31 minutes, and
39 seconds. (Photographic evidence attached)
First Parking applied to the DVLA to request registered keeper
details on 15/09/2025
DVLA keeper details received on 17/09/2025 and Notice to Keeper
printed and posted on 17/09/2025. (please see attached)
As no payment, appeal or transfer of liability was received
within 28 days of our initial correspondence, the case was
referred to our appointed debt collectors on 23/10/2025.
DCBL are now administering the debt on behalf of First Parking
I have reviewed the photographic evidence, and I am satisfied
that the Parking Charge was issued correctly and in accordance
with the Code of Practice.
There is clear and sufficient signage on site advising motorists
of the terms and conditions.
First Parking has processed the parking charge correctly and in
line with the Code of Practice.
Due to non-payment, it was referred to debt collection on the
23/10/2025 and DCBL are now administering the debt on our
behalf.
To answer the points in your letter:
The land on which your car was observed via ANPR cameras is
private land. Only the water/reservoir is governed by Medway
Water/Southern Water.
Bewl Water is primarily managed and operated as a private
leisure facility by the Elite Leisure Collection(part of the
Markerstudy Group) since 2015, although the reservoir itself
remains owned by the utility company Southern Water. The
recreational grounds are privately managed.
Leisure & Operations: The leisure facilities,
including fishing, water sports, and the aqua park, are managed
by Elite Leisure Collection.
Water Authority: The reservoir and its water
resources are controlled by Southern Water, serving as a vital
public water source for Kent and East Sussex.
The parking charge has been issued under PoFA and is compliant.
In summary, I am satisfied the parking charge had been issued
correctly at the time and in accordance with the signage in
situ.
We have reached the end of our complaint process, and my
response now concludes our complaints procedure. I trust you
will appreciate that there will be no further review of your
complaint.
Yours Sincerely,
Kelly Arnold
Account Manager
www.firstparking.co.uk
#Post#: 109161--------------------------------------------------
Re: F1RST Parking PCN Bewl Water Paid via Ringo but still
charged £100
DIR By: jfollows
Date: February 9, 2026, 4:13 am
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--- Quote ---
> The land on which your car was observed via ANPR cameras is
private land. Only the water/reservoir is governed by Medway
Water/Southern Water.
--- End Quote ---
is irrelevant for bylaws, which apply on private land just as
much.
#Post#: 109636--------------------------------------------------
Re: F1RST Parking PCN Bewl Water Paid via Ringo but still
charged £100
DIR By: joebloggs90
Date: February 12, 2026, 1:08 pm
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I do not appear to be getting replies from B789, wondering if
anyone else can advise on next steps. Thanks
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