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#Post#: 8724--------------------------------------------------
Private parking invoice GxS Southwick
DIR By: cferg
Date: October 30, 2023, 6:40 am
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Hey guys just after some advice re a parking invoice.
I got a ticket on 02/09/2023. Date invoice was sent was on
05/09/2023 and i appealed on the 16/09/2023. I then received no
response until i received a follow up letter on 15/10/2023
stating that debt collectors had been involved. I contacted the
parking agency via e-mail and received a response on 25/10/2023
which went to my junk folder.
The e-mail contained the letter they supposedly sent out, which
i never received. The postcode on the letter for my address was
wrong - so not sure whether they sent it via e-mail (which went
to junk and got deleted) or address - however as it was attached
as a pdf i assume it was a letter sent out.
I contacted the debt collection agency who have advised i have
to pay £170 now. I've seen mixed things online about what i can
currently do, my appeal wasn't strong but had i received the
letter i'd have just forked up the £60.
I moved address shortly before i received the initial invoice
letters, so they were sent to the previous address (my fault i
know, but i still appealed within 14 days) - but the letters i
have since received from the company have recorded my postcode
incorrectly - the only reason i received the letter from the
company re debt collectors is because someone had scribbled out
the incorrect post code and written the correct one on the front
of the letter paper. Do I have any chance at paying the reduced
fee? I'm not blaming the company for issuing the ticket as i
took a chance - however as they've recorded the address wrong
and i hadn't received any response i now have to pay £170
instead of the £60.
I've asked to be put into contact with the companies solicitors,
but just wanted to know if anyone had anything similar happen to
them/advice?
I think i've covered everything but if any extra details are
needed please ask, thanks
TLDR: Received no response to my initial appeal for a parking
ticket now i'm being chased by debt collectors
#Post#: 8728--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: Albert Ross
Date: October 30, 2023, 8:09 am
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An off the wall reply.
Contact the Data Protection officer at the parking company for a
subject access request. include vehicle registration; parking
ticket number new and old address at the time of the
infringement.
When you receive the pack contact them with their evidence of
the mistaken address which denied you the opportunity to settle
before debt collection people were involved and offer to settle
for the original parking charge.
EDIT to add:
do not contact the debt company.
#Post#: 8737--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: cferg
Date: October 30, 2023, 8:41 am
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Thanks for the response, i've just sent a request via the ICO
website which has advised a month wait. Are they likely to issue
proceedings in this time? Unfortunately I've already contacted
the debt collectors agency prior to this post, and asked to be
put in touch with the companies solicitors :/
#Post#: 8739--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: DWMB2
Date: October 30, 2023, 8:46 am
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--- Quote from: cferg link ---
>
> i've just sent a request via the ICO website
>
--- End Quote ---
Your Subject Access Request needs to go to the parking company,
what do you mean by this?
I'm struggling to see from your posts how the parking company
and/or debt collectors have acquired your new address. Did you
give it to them?
It would be useful for you to list (chronologically) exactly
what you have received from whom, and what you have sent in
response.
#Post#: 8745--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: cferg
Date: October 30, 2023, 9:27 am
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Apologies for the confusion.
So i the breach was on 02/09/2023 and the letter was sent
05/09/2023 to an address i was not currently residing at (my
fault i know) so the first letter was addressed to there. There
were also 2 other appeals accompanying these which i have
successfully appealed and no further action will be taken.
I appealed through their website and filled in my address via
there. This was on the 17/09/2023. The same day i also changed
my the address of my driving license to match where i'm
currently living.
I received a letter on the 24th of October (cannot remember the
exact date it came) advising me debt collectors would be
arranged within 7 days of the letter takeover should i not make
the payment within 7 days. The letter was dated 13/10/2023. This
letter had used the post code of my previous address, and not
the post code for my new one. The letter paper had crossed out
the incorrect postcode over the plastic film, and the correct
postcode was handwritten just below the film. I can provide a
photo if necessary?
I sent an e-mail to GxS on the 24th October stating that i had
not received any response to my initial appeal. They responded
on the 25th and attached the letter that was sent. I only saw
this e-mail today as again it went straight to my junk (my fault
for not checking junk folder). The letter attached to the e-mail
had again used the post code for my old address and was dated
21/09/2023.
Date of incident 02/09/2023
Date invoice sent 05/09/2023
Appeal 17/09/2023
Debt collection letter w/ incorrect post code send 13/10/2023
Debt collection letter received by me 24/10/2023
e-mail send to GxS re no response 24/10/2023
response from GxS sent to junk 25/10/2023
Letter attached from GxS notifying me of failed appeal dated as
(wrong postcode) 21/09/2023
I hope that clears up the chronology?
Also the ICO is the information commissioners office - the .gov
website for anything DPA related - they have a tool you can use
to send DPA requests directly to organisations holding your data
through their site.
#Post#: 8749--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: DWMB2
Date: October 30, 2023, 9:39 am
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--- Quote from: cferg link ---
>
> The same day i also changed my the address of my driving
license to match where i'm currently living.
>
--- End Quote ---
As an aside, your driving licence has nothing to do with this
matter. The important address is the one on your car's V5C
document - you need to update this separately to your driving
licence. If you haven't already, do this ASAP to prevent this
happening again.
Chronology is clear. In terms of the actual parking charge -
other than any procedural angles, do you have any sort of
defence, or are you just trying to find a way to pay £100 rather
than £170?
--- Quote from: cferg link ---
>
> Also the ICO is the information commissioners office - the
.gov website for anything DPA related - they have a tool you can
use to send DPA requests directly to organisations holding your
data through their site.
--- End Quote ---
All clear - I know who the ICO are, I was just checking you
hadn't sent them a SAR rather than GXS, I wasn't aware of the
tool on their website. In terms of GXS, what email did you use?
#Post#: 8752--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: cferg
Date: October 30, 2023, 9:49 am
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Ah - I'll do that ASAP, thanks for the heads up.
No, I don't have any evidence at all, but thought i'd try my
luck. The main issue is exactly that - if i'd received the
initial rejection of appeal letter i would have still been in
time to pay the £60 which i guess there's no chance of now - but
the £170 seems completely unfair.
I used the info@gx-s.uk - as this is the one that responded to
my e-mail on 24/10/2023, I couldn't see any info about DPA
requests - tried calling their contact number over a number of
days but no joy getting through at all.
#Post#: 8760--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: DWMB2
Date: October 30, 2023, 10:09 am
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--- Quote from: cferg link ---
>
> I couldn't see any info about DPA requests - tried calling
their contact number over a number of days but no joy getting
through at all.
>
--- End Quote ---
Their Privacy Policy lists mailto:dataprotection@gx-s.uk
dataprotection@gx-s.uk
Don't phone parking companies - they're not interested in any
conversation that doesn't involve payment, and aren't the sort
of companies you want to share your phone number with.
#Post#: 8764--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: cferg
Date: October 30, 2023, 10:53 am
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Thanks for the advice - I've send one to that e-mail. Would it
be worth me waiting around a month for a response? Or would i be
better off just paying the £170? I'm not sure if they'll try to
increase it again or issue proceedings? And wouldn't like the
CCJ as saving to buy a flat!
Thanks again
#Post#: 8771--------------------------------------------------
Re: Private parking invoice GxS Southwick
DIR By: DWMB2
Date: October 30, 2023, 11:57 am
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If you're minded to pay, you could at least make an offer to pay
the charge (£100) without the added debt collector fees. These
extra £70 fees are often dismissed by judges in court even when
the claimant wins, as they are considered double recovery, so
you could point this out. It might not work, but may well do, as
it's probably far better for GXS financially to take £100 than
to go to court.
If you are making an offer, mark the letter as "Without
prejudice save as to costs".
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