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#Post#: 91229--------------------------------------------------
Redbridge PCN for incorrect Ringo location by one digit
DIR By: Captainships1
Date: September 24, 2025, 5:25 am
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Hi all,
I received this PCN on our car:
HTML https://freeimage.host/i/KcLUHCu
The mistake was that I accidentally entered one digit wrong on
the Ringo app, which meant that instead of parking at the area
known as Ilford Lane, the session was assigned to Ilford Town.
The ringo code on the signage was 6081224 but I entered 6081228.
I have a couple of days left to submit a challenge within the 14
day period. Is it worth pleading for them to use discretion to
cancel in light of a genuine mistake, or should I just pay up?
PS - the exact location is here:
HTML https://maps.app.goo.gl/cs6YT7BrRqJ6NkX28?g_st=ac
Street view however shows an old Ringo code. There are new signs
there where one code is repeated on various roads, all under the
name of 'Ilford Lane'.
Thanks,
#Post#: 91244--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: stamfordman
Date: September 24, 2025, 6:07 am
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Did you just take out the free 1 hour session, in which case not
paying the parking charge is the usual nonsense.
But councils are getting tough on these wrong locations as they
want your money, and some adjudicators roll over but not all.
Here there is also the factor that Redbridge has recently
changed to 7 digit location codes, which is bound to create more
miskeying errors.
Of course you should challenge this.
#Post#: 91276--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: Captainships1
Date: September 24, 2025, 7:59 am
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Yes, it was just the free one hour session. Could someone help
me with the wording for the challenge? And I take it I'll have
to take it all the way to adjudication?
#Post#: 91361--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: stamfordman
Date: September 24, 2025, 2:47 pm
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Do you have a screenshot of the session you did take out, and
also any evidence of what you were doing and for how long?
Here's the traffic order:
HTML https://store.traffweb.app/redbridge/documents/parkmap/sched/1.%20The%20Redbridge%20(Waiting,%20Loading,%20Stopping%20and%20Street%20Parking%20Places)%20Consolidation%20Order%202021.pdf
It makes no mention of location or free session but does say a
charge shall be paid including by a telephone payment parking
system in accordance with any instructions set out in the
parking place.
Redbridge policy also only refers to the VRM:
Free Parking
All designated on street paid for parking places currently offer
free parking for up to one hour. Drivers must however ensure
that a valid session for the correct vehicle registration is
obtained either through the P &D machine or RingGo. Failure to
start a parking session or starting a session for an incorrect
or partial vehicle registration will result in a Penalty Charge
Notice (PCN) being issued.
HTML https://www.redbridge.gov.uk/media/ktfetw3c/parking-enforcement-policy.pdf
Note the word 'valid' which is another contravention they can
give rather than not paying.
HTML https://i.ibb.co/6cn2538P/r4.jpg
HTML https://i.ibb.co/7dTmqpTm/r3.jpg
HTML https://i.ibb.co/4Rx5YwMx/r2.jpg
HTML https://i.ibb.co/SXhdhZB5/r1.jpg
#Post#: 91531--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: Captainships1
Date: September 25, 2025, 1:32 pm
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Please see in the link below a screen shot of the parking
session and a screen shot of my Monzo banking app where it shows
I made a purchase at 3:07pm from poundland. I parked there to go
to the Ilford Exchange shopping centre, bought some stuff from
pound land and came back to the car. I had a school run at
3:15pm (which is very close to where I parked) so came to the
car just before then.
Ringo:
HTML https://freeimage.host/i/KlDmwkF
Monzo:
HTML https://freeimage.host/i/KlDmNmg
So how should I appeal this?
#Post#: 91667--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: Captainships1
Date: September 26, 2025, 11:40 am
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I have drafted the below based on another thread I came across
here where the issue was similar
(
HTML https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/redbridge-ringo-parked-without-payment-of-the-parking-charge/)
Please can someone advise if this is good to send? I'll need to
send before midnight.
I am writing to challenge the Penalty Charge Notice as the
contravention of not paying the parking charge did not occur. No
charge is due in the first hour and the car was parked for less
than an hour.
The PCN was issued because one digit of the location code was
accidentally incorrectly entered. Instead of entering 6081224,
the code 6081228 was entered. This was a genuine mistake.
As a result, a parking session was booked for Ilford Town
instead of Ilford Lane.
I have attached the RingGo receipt as evidence for the free 1
hour session that was booked at the time the alleged
contravention took place. I have also attached screenshot from
our Monzo bank account where it shows that a purchase was made
from Poundland in Ilford Exchange during the free 1 hour period.
The car was driven away from the space before the free one hour
session ended.
I note the recent reviewed decision at London Tribunals, case
2220912034 (Decision Date: 22 Jan 2025). The adjudicator ruled
that if a parking charge is not due, then the contravention
“parked without payment of the parking charge” could not have
occurred, given parking was less than 1 hour. The adjudicator
also said the conditions of use explain to the motorist that a
ticket or Ringo session is to be obtained at the time of
parking. They do not say that a parking charge is due for the
first hour if that condition is not complied with.
Given that the charge was not due, and noting that an honest
mistake was made with booking the session, I respectfully
request that the Council cancels the PCN, if not on the basis
that the contravention of non payment did not occur, then at
least through the Council exercising its discretion to cancel
this PCN which resulted from an honest mistake.
As per the Government's statutory guidance for local authorities
in England on civil enforcement of parking contraventions:*
"An authority has a discretionary power to cancel a PCN at any
point throughout the process. It can do this even when an
undoubted contravention has occurred if the authority deems it
to be appropriate in the circumstances of the case.
"Under general principles of public law, authorities have a duty
to act fairly and proportionately and are encouraged to exercise
discretion sensibly and reasonably and with due regard to the
public interest. Failure to act in accordance with the general
principles of public law may lead to a claim for a decision to
be judicially reviewed.
"Enforcement authorities have a duty not to fetter their
discretion, so should ensure that PNCs, NtOs, leaflets and any
other advice they give do not mislead the public about what they
may consider in the way of representations.
"They should approach the exercise of discretion objectively and
without regard to any financial interest in the penalty or
decisions that may have been taken at an earlier stage in
proceedings."
*Source:
HTML https://www.gov.uk/government/publications/civil-enforcement-of-parking-contraventions/guidance-for-local-authorities-on-enforcing-parking-restrictions
Yours sincerely,
#Post#: 91678--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: stamfordman
Date: September 26, 2025, 2:10 pm
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It's too long and only an informal challenge at this stage.
I have cut it and added a point about the long code.
------------------
I am writing to challenge the Penalty Charge Notice as the
contravention of not paying the parking charge did not occur. No
charge is due in the first hour and the car was parked for less
than an hour.
I presume the PCN was issued because one digit of the location
code was accidentally incorrectly entered. Instead of entering
6081224, the code 6081228 was entered. This was a genuine
mistake.
As a result, a parking session was booked for Ilford Town
instead of Ilford Lane.
An important point I feel you should consider fairly is that you
are now using 7 digit location codes - inevitably this will lead
to more minor keying errors by motorists at the roadside.
I have attached the RingGo receipt as evidence for the free 1
hour session that was booked at the time the alleged
contravention took place. I have also attached screenshot from
our Monzo bank account that shows that a purchase was made from
Poundland in Ilford Exchange during the free 1 hour period. The
car was driven away from the space before the free one hour
session ended.
Given that the charge was not due and there was no loss to the
council, the contravention did not occur and trust you will
cancel this PCN.
#Post#: 91684--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: Captainships1
Date: September 26, 2025, 4:15 pm
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Thank you Stanfordman! Much appreciated. Will submit your
version now.
#Post#: 97043--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: Captainships
Date: November 6, 2025, 6:56 am
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Hi all,
We received a postal reply to the challange (a rejection) dated
13/10/2025.
Images of the letter here:
Page 1:
HTML https://freeimage.host/i/Ktaepaf
Page 2:
HTML https://freeimage.host/i/Ktak9yl
Page 3
HTML https://freeimage.host/i/KtakJu2
On the same day (through the post) We received another letter
(also dated 13/10/25) which is a Notice to Owner, for the same
incident BUT WITH A DIFFERENT PCN NUMBER.
Here is the image of this Notice to Owner (for which a PCN was
never issued):
HTML https://freeimage.host/i/KtaPWVR
Both PCNs were issued by the same parking attendant:
1. The one I challenged and which was attached to the windscreen
was issued at 15:08.
2. The one for which I only now recieved a Notice to Owner and
which appears to be for the same incident was issued at 15:04.
I have not seen any images where two PCNs were attached to the
car.
Please can you advise what I need to do?
For the one where it has been rejected, I guess I will need to
wait for the NtO before I can submit a representation.
However for this new NtO which came unexpectedly and seems to be
an error, should I submit a representation citing the other PCN?
I believe I have until the 10th of November to do this.
#Post#: 97061--------------------------------------------------
Re: Redbridge PCN for incorrect Ringo location by one digit
DIR By: stamfordman
Date: November 6, 2025, 7:58 am
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That NTO seems to be a mistake and generated because the CEO
realised they were about to issue a faulty PCN but didn't cancel
it.
You can see the location on the NTO is Hamilton Road not Mildmay
Road as per this pic associated with the NTO.
You must make reps soonest pointing out that no windscreen PCN
was found for this NTO and was probably supposed to have been
cancelled by the CEO as the location is wrong and was also just
a few minutes before the other PCN no xxxxx.
As for the other PCN I would be inclined to go on with it and if
they reject have it out at the tribunal on the not paying for a
free thing and possibly tying it to the traffic order is there
is scope there.
I would also remind Redbridge of its duty of fairness over a
long location code that cause them no loss.
HTML https://i.ibb.co/NggLntJF/red1.jpg
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