URI:
   DIR Return Create A Forum - Home
       ---------------------------------------------------------
       FreeTrafficLegalAdvice
  HTML https://ftla.createaforum.com
       ---------------------------------------------------------
       *****************************************************
   DIR Return to: Private parking tickets
       *****************************************************
       #Post#: 89427--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: DWMB2
       Date: September 10, 2025, 3:05 pm
       ---------------------------------------------------------
       Going back to b789's options...
       Option 1: You would potentially have a case (the charge is
       neither an offence nor fine. One could argue parking charges
       fall into the "other fees" bit, but that's rather vague).
       However, your friend may wish to consider how much of his time
       and effort it is worth expending in the pursuit of £10 if the
       hire company prove stubborn.
       Option 2: If we take the view that the admin charge should not
       have been charged (on the basis of the above), then Option 2
       would seem to be a non-starter. If the hire company's fee was
       not due under the contract with them, that's their error, not
       Bank's.
       Option 3: Unchanged subject to the existing discussion
       Option 4: As per option 1 essentially.
       #Post#: 89446--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: ixxy
       Date: September 11, 2025, 1:24 am
       ---------------------------------------------------------
       Who was the parking booked with? Your Parking Space for example
       have an unpleasent habit of taking payments for car parks that
       they  don't have a relationship with the enforcement company on.
       They often rely on the motorist validatng their pre paid parking
       which is pretty unfair and counter intuitive.
       #Post#: 89451--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: b789
       Date: September 11, 2025, 3:39 am
       ---------------------------------------------------------
       All good advice so far. Here is my assessment of the clause you
       have shown us:
       The wording is deliberately broad. It covers “fines (including
       speeding, parking and congestion charge fines) or other sums or
       liabilities” and allows an admin fee “for each referral”. That
       will usually catch a private parking charge, because (a) it is
       an “other sum or liability”, and (b) all they’ve done is refer
       your details to the operator.
       The bracketed examples (“speeding, parking and congestion charge
       fines”) point to statutory penalties, not private invoices. That
       creates ambiguity: “parking fines” in UK law are issued by
       councils/authorities, whereas Bank Parking Management Ltd issue
       contractual invoices. Under contra proferentem/CRA transparency,
       ambiguity is read against the drafter.
       The invoice heading (“Motoring Offences Invoice” / “motoring
       offences/fines – issued by Bank Parking Management Ltd”) is
       inaccurate and arguably misleading. A private parking charge is
       not a motoring offence and not a fine. That misdescription
       strengthens a fairness/clarity challenge, even if the £10 is
       modest.
       What this means for your prospects to challenge:
       [indent]• Strict contractual position: they can likely rely on
       “other sums or liabilities” and “each referral”. On a
       black-letter reading, £10 for processing is not obviously
       unlawful.
       • Fairness/ambiguity position: you have a credible argument that
       the clause and their invoice wording mislead consumers into
       thinking only fines/offences are covered; a private PCN is
       neither. That supports a complaint and a goodwill refund, and
       it’s the better hill to stand on if you choose to push.
       • Practicality: £10 is recoverable, but litigating purely
       against the hire firm on clause construction is not
       cost-effective. Use complaint leverage first.[/indent]
       These are the routes I would advise you consider:
       [indent]A) Ask the hire/lease company for a goodwill refund
       – Grounds: (i) PCN cancelled; (ii) misdescription (“motoring
       offences/fines”) when the item was a private invoice; (iii)
       ambiguity around “parking fines” versus private PCNs; (iv)
       fairness/transparency under the Consumer Rights Act 2015.
       – Outcome sought: refund the £10 and correct their billing
       descriptors so consumers are not misled.
       – Escalation: if they are BVRLA members, threaten (and if
       needed, use) BVRLA conciliation.
       B) Ask Bank Parking Management Ltd to reimburse the £10
       – Grounds: their erroneous PCN (despite pre-payment) caused
       foreseeable loss (the admin fee). Keep it to actual, provable
       loss; courts don’t compensate “time/inconvenience” in small
       claims unless you run a separate data-protection distress claim.
       – If they refuse, a small claim for the £10 plus court fee is
       straightforward and low risk.
       C) Consider a narrow data-protection angle (optional)
       – Only if, on disclosure, it appears Bank requested/used DVLA
       data or processed personal data without first checking their
       payment/whitelist records. If so, you could claim modest damages
       (often £50–£200) for distress plus the £10 as loss. To assess,
       send a SAR to Bank for ANPR hits, payment/VRM match logs, DVLA
       request/response timestamps, and the internal cancellation
       reason.[/indent]
       Here are two short templates you can use
       1. Hire/lease company (goodwill refund request)
       --- Quote ---
       > Re: Admin fee for “Motoring Offences Invoice” – Bank Parking
       Management Ltd
       >
       > Dear Sirs,
       >
       > I dispute the £10 admin charge applied for a “motoring
       offences/fines” referral. The underlying notice was a private
       parking charge from Bank Parking Management Ltd, not a motoring
       offence or fine, and it has now been cancelled.
       >
       > Your invoice description is inaccurate and risks misleading
       consumers. Clause 9n refers to “fines (including speeding,
       parking and congestion charge fines)” and this creates ambiguity
       when contrasted with private parking invoices. Under the
       Consumer Rights Act 2015, terms and charges must be transparent
       and fair, and ambiguity is construed against the drafter.
       >
       > As the notice was cancelled and no liability existed, please
       refund the £10 within 14 days and confirm you will amend your
       descriptors to avoid suggesting private invoices are “offences”
       or “fines”. If you decline, please confirm whether you are a
       BVRLA member so I may refer the matter to conciliation.
       >
       > Yours faithfully,
       >
       > [Your name]
       --- End Quote ---
       2. Bank Parking Management Ltd (reimbursement of admin fee)
       --- Quote ---
       > Re: Cancelled PCN Ref: [PCN reference number] – request for
       reimbursement of consequential loss
       >
       > Dear Sirs,
       >
       > You issued a PCN despite pre-paid parking. You have since
       cancelled the notice.
       >
       > Your error caused a foreseeable loss: the vehicle hire company
       charged a £10 administration fee to process your enquiry. Please
       reimburse £10 within 14 days.
       >
       > If payment is not received, I will consider a small claim for
       the fee, court costs and statutory interest under s.69 County
       Courts Act 1984.
       >
       > Separately, please treat this as a request for the internal
       reason for cancellation.
       >
       > Yours faithfully,
       >
       > [your name]
       --- End Quote ---
       Optional: SAR text to Bank (if you wish to explore a
       data-protection head)
       --- Quote ---
       > Please supply, for PCN [ref], (i) all ANPR event data; (ii)
       payment/VRM match logs and whitelist hits; (iii) the internal
       case notes/audit trail; (iv) the DVLA request and response with
       timestamps; and (v) the recorded cancellation reason.
       --- End Quote ---
       My suggestion... start with A (hire company goodwill refund) and
       B (seek £10 from Bank). If either pays, you stop. If both refuse
       and you want the point of principle, issue a claim against Bank
       for the £10; it is simple, proportionate, and they may settle.
       Only add the data-protection claim after you’ve reviewed the SAR
       material that shows they went to DVLA before checking their own
       payment records.
       #Post#: 89570--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: Kharas1
       Date: September 11, 2025, 4:31 pm
       ---------------------------------------------------------
       Many thanks everyone, lots of good solid advice here and some
       very useful learning from my perspective.
       I’ll need to talk through the various options with my friend and
       see where they want to go.
       As always I am very grateful to everyone who has given their
       time to contribute.
       #Post#: 93288--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: Kharas1
       Date: October 7, 2025, 1:58 pm
       ---------------------------------------------------------
       An update.
       Given that Bank had issued a letter to cancel the PCN, I
       struggled to convince my friend to invest any further time in
       this, especially as the admin charge was only £10.
       However, Bank have now excelled themselves by issuing a follow
       up letter, now demanding £170 for the PCN they have cancelled.
       So, I’ve done a SAR to Bank to see what they hold and we will
       reassess once we’ve seen their response and whether it prompts
       them to cancel it again, only properly this time.
       #Post#: 96393--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: Kharas1
       Date: October 31, 2025, 8:08 pm
       ---------------------------------------------------------
       A further update
       We issued a SAR previously.
       We didn’t get a response as such to the SAR but did get the
       following email response;-
       “Good Afternoon,
       
       This PCN has been issued in error, please accept our apologies
       for this and any undue stress caused, we have cancelled the PCN
       and redacted your details.
       
       
       Kind Regards”
       In response to this and to have a bit of fun with Bank we have
       responded as follows;-
       “Thank you for your email of 17 October.
       I would like to set out the series of events and correspondence
       that you have completely unnecessarily created for me, as a
       direct result of your incompetence.
       You sought, without cause, to obtain the RK details for the
       vehicle from DVLA, as parking had already been prepaid.
       You contacted the RK, a hire company, who provided my details
       and charged me an admin fee for having done so.
       You then issued a PCN to me on 25/7/25. I should also point out
       that this Notice is not compliant with Sch 4 PoFA 2012 as it did
       not enclose any of the documents referred to in the Notice,
       providing further evidence of your incompetence.
       I then lodged a complaint with you, which your private parking
       sector single code of practice says should also, where
       appropriate, be treated as an appeal.
       Your response was to direct me to use your appeal process which
       was completely unnecessary and both a further waste of my time
       together with providing now mounting evidence of your collective
       incompetence.
       So despite holding an unresolved complaint/appeal you then
       issued a final reminder dated 8/8/25.
       On 18 August, as I had no confidence of your ability to link the
       already existing complaint with the relevant PCN, I did then, in
       desperation complete the online appeal form and try to link it
       to the previous complaint.
       On 3/9/25 I had to issue a follow up, via your online contact
       form, as my complaint was still unresolved.
       You provide a mindless response on 3/9/25, and I replied to you
       on the same date, reminding you of what had happened previously
       as you were clearly too stupid to make the link on your own.
       On 10/9/25 you provided a response from your appeals department
       to confirm that the PCN had been cancelled. There has never been
       a proper response to my complaint, presumably because you don’t
       have anyone with the required intelligence to write one.
       On 26/9/25 you then, with unsurprising stupidity, issued a
       Notice of Debt Collection for the previously cancelled PCN.
       On 1/10/25 I issued an email FTAO the Data Protection Officer
       which constituted a valid Subject Access Request.
       Your email response of 17/10/25 confirmed that the PCN was
       issued in error and apologised for any undue stress caused.
       Please note that your email of 17/10/25 does not constitute a
       reply to what was a valid Subject Access Request, which remains
       outstanding with an initial timescale still running and which
       expires on 31 October 2025.
       In an attempt to finally bring this to a conclusion I am now
       giving you the opportunity to provide me with compensation, both
       for the actual admin fee that I incurred and for the undue
       stress that you identified having caused me.
       This whole process was completely unnecessary, had you have
       acted with proper due diligence and identified that I had
       prepaid for the parking for which you then incorrectly issued
       the PCN.
       Dealing with you has been both stressful and enormously
       frustrating, due very much to your collective incompetence. I
       have spent a number of hours researching this process and
       identifying where you couldn’t be bothered to follow it
       correctly.
       I require you to pay £70 in compensation to bring this matter to
       a conclusion. Please note this is not a negotiation, it is
       simply an opportunity for you to conclude the matter while
       limiting your direct and opportunity costs. Once confirmed, I
       will provide my details to you to enable you to make payment.
       If you fail to respond with the next 14 days or do so without
       providing agreement to the proposed settlement figure, I will;-
       Require a full response to the valid Subject Access Request,
       failure to do so will result in a complaint to the Information
       Commissioner’s Office.
       Require a proper response to the issues set out in my formal
       complaint. If you fail to do so I will report this matter to the
       BPA.
       Require a full explanation by what is meant by “redacted your
       details”.
       Be making a complaint to DVLA about misuse of your KADOE
       contract as you did not have reasonable cause to begin this
       process, had you have taken the necessary care to check that I
       had already prepaid.
       Be complaining to my MP to get them involved post consultation
       and as further evidence of why this cowboy industry needs proper
       independent regulation.
       Be Registering a claim with the Small Claims Court for my direct
       costs and any resulting fees to bring the case to the court.
       #Post#: 96447--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: b789
       Date: November 1, 2025, 12:17 pm
       ---------------------------------------------------------
       Good update. A few targeted points to tighten the strategy and
       maximise prospects if you've not actually sent that to Bank...
       This is actionable advice, focused and from your position as the
       Hirer...
       1. Legal basis to rely on
       Bring a claim under the Data Protection Act 2018, relying on UK
       GDPR Articles 5(1)(a) and 6(1)(f). Their first breach of your
       GDPR rights started when they first received and used your
       personal data from the leasing company without reasonable cause,
       then continued with the NtH and later chasing. Cite the missed
       SAR deadline as a separate breach of Articles 12(3) and 15. PoFA
       non-compliance and the fact the driver is unidentified are
       context showing you were never liable.
       2. Tighten the ask and quantum
       Stop offering £70. Demand £210 total now: £10 material loss
       (hire admin fee) plus £200 distress. Add s.69 County Courts Act
       interest if you issue. Keep a single figure; do not invite
       negotiation.
       3. What to keep from your draft
       Keep the chronology, the prepayment fact, the dates of PCN, NtH,
       “final reminder”, debt letter, the cancellation and apology, and
       the SAR date and deadline. Keep the point that they sought
       keeper data when there was no breach to investigate. Keep that
       their NtH was not PoFA compliant and the driver has not been
       identified.
       4. What to change in your draft (if not too late)
       Strip all insults. Replace “incompetence” language with “no
       reasonable cause” and “no lawful basis under UK GDPR”. Insert
       the legal hook: DPA 2018 s.168 and UK GDPR Articles 5(1)(a),
       6(1)(f), plus 12(3) and 15 for the SAR breach. State that
       settlement will not affect their duty to comply with the SAR.
       Give a clear 14-day deadline and say you will issue a claim on
       day 15.
       5. Immediate actions (do these now, in parallel)
       [indent]• ICO: lodge a complaint today for missed SAR deadline.
       Attach the SAR, their 17 Oct apology, and your chronology.
       • DVLA: You’re reporting operator (Bank Parking) misuse of DVLA
       keeper data (no “reasonable cause”) under Reg. 27/KADOE. DVLA
       can investigate KADOE abuse regardless of who reports it.
       Your standing: you’re the affected Hirer. DVLA’s release to the
       RK triggered downstream processing of your data and a £10
       charge. That gives you a legitimate interest to report suspected
       misuse.
       How to frame the complaint. Say: “I’m the hirer affected by PCN
       [ref] for VRM [VRM]. Bank accessed DVLA keeper data on [date]
       without reasonable cause because parking was prepaid. They later
       admitted the PCN was ‘issued in error’ and cancelled.”
       Attach: prepayment proof, Bank’s cancellation/apology, the NtH,
       the hire firm’s £10 invoice, timeline.
       Ask DVLA to: audit Bank’s ‘reasonable cause’ for that enquiry
       and take compliance action under KADOE.
       • Erasure/restriction: Send an Article 17/18 notice to Bank
       requiring erasure/suppression of your personal data for this PCN
       unless they can evidence a lawful basis to retain; demand
       confirmation in 14 days.
       • Leasing company: optionally ask for a goodwill refund of the
       £10 due to misdescription (“motoring offences/fines”) and the
       operator’s admitted error. If they refund, you will reduce the
       Bank claim to distress only to avoid double recovery.[/indent]
       6. Evidence pack to finalise before issue
       [indent]• Prepayment proof for the VRM and date.
       • PCN, NtH, final reminder, debt letter.
       • Cancellation email and the apology admitting “issued in
       error”.
       • Hire company invoice for £10 and proof you owe/paid it.
       • Your SAR email and one chaser.[/indent]
       When they finally respond to the SAR: DVLA request/response
       timestamps, payment/VRM logs, internal audit trail, lawful basis
       record, and the recorded cancellation reason.
       7. Anticipate their defence and your reply
       They will plead legitimate interests and honest mistake. Your
       reply: no reasonable cause at the outset because a basic check
       of their own systems would have confirmed a valid pre-paid
       session; legitimate interests fails where necessity and
       proportionality are missing. Continued processing and a debt
       letter after cancellation aggravate the breach.
       8. If no payment in 14 days
       Issue a small claim against Bank for £210 plus interest and fee.
       Keep particulars short: prepaid parking; unlawful DVLA trigger;
       your personal data obtained from the leasing company; NtH
       despite no breach; cancellation and apology; missed SAR
       deadline; damages under DPA 2018 s.168.
       That’s it. Keep it clean, legal, quantified, and on a 14-day
       clock.
       #Post#: 96452--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: Kharas1
       Date: November 1, 2025, 12:50 pm
       ---------------------------------------------------------
       Thank you for some great advice there.
       I’ll start on those next week once I have the opportunity to put
       some more time into it.
       The email has been sent to Bank but the 14 day deadline to
       respond expires Tuesday (5/11) so it will be all systems go once
       we get past that point.
       Lots to do but don’t want to miss the chance to hit back at one
       of these cowboys.
       #Post#: 98807--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: Kharas1
       Date: November 19, 2025, 8:57 am
       ---------------------------------------------------------
       Bank have unsurprisingly gone very quiet. Nothing further from
       them at all.
       DVLA complaint made and now acknowledged with the following
       response of 13/11/25 -
       “Good afternoon,
       
       Thank you for your recent correspondence.
       
       I am currently investigating this matter with the parking
       company concerned and as soon as this has been completed, I will
       respond to your complaint.”
       Not sure how long this will take but at least a step forward.
       Complaint made to ICO but their website says that it will
       currently be 29 weeks before it is allocated to an investigator.
       So their ability to enforce the failure to respond by Bank is
       basically nil and I wonder why we continue to waste taxpayer
       funding on such an abysmal organisation. This mirrors previous
       experience with them that ended with me complaining about the
       ICO themselves and their completely pointless existence.
       I’ve registered a complaint with IPC that their member company
       hasn’t followed their sector code of practice in failing to
       respond to a legitimate complaint. I’m not hopeful that this
       bunch will do anything but I promised Bank that a complaint
       would be made, so don’t want to let them down.
       My friend has decided that we aren’t going to push back against
       the hire company but is happy to go via the small claims route
       against Bank so that seems to be the final issue to get underway
       now.
       #Post#: 116907--------------------------------------------------
       Re: Bank Parking - compensation for ticket being issued
       incorrectly. 
   DIR By: Kharas1
       Date: April 24, 2026, 12:58 pm
       ---------------------------------------------------------
       A further update on the Bank Parking saga and a request for
       thoughts or views on going forward.
       1. DVLA - utter waste of time - stage 1 and 2 complaints done
       that just serve to highlight how desperate they are not to rock
       the boat with the operators who pay them millions to access our
       data. Their inaction was in turn supported by the Independent
       Complaints Assessors response to our escalation of the
       complaint. Effectively this has run its course as we aren’t
       proposing going further with this.
       2. On 18/3/26, in the absence of any contact of any sort from
       Bank (since 17/10/25) we served a Letter before Claim on them.
       This finally prompted a response, dated 9/4/26. The response
       said
       Dear ……
       We (Bank Parking Limited) write in response to your letter
       before action received on 19 March
       2026. This letter constitutes our formal response pursuant to
       paragraph 6(b) of the Practice
       Direction Pre-Action Conduct and Protocols (the Practice
       Direction). We do not propose to
       respond to your letter of claim on a point-by-point basis. Any
       failure to respond expressly to a
       paragraph of, or point raised in, the letter of claim should not
       however be treated as
       acceptance of the same.
       Your Claim
       We do not propose to respond to your letter of claim on a
       point-by-point basis. Any failure to
       respond expressly to a paragraph of, or point raised in, the
       letter of claim should not however
       be treated as acceptance of the same.
       In your letter, you have alleged:
       • Unlawful obtaining and processing of personal data
       • Breach of UK GDPR
       • Failure to respond to a Subject Access Request
       Lawful Processing
       It is denied that any personal data has been misused or
       processed unlawfully. UK Parking
       Control adheres to the General Data Protection Regulation 2018
       (UK GDPR) and processes
       vehicle registration data on the legal bases of contract and
       legitimate interest. Personal data
       was collected on the lawful basis of:
       a) contract - where processing is necessary for the performance
       of the parking contract, and
       b) legitimate interest - where processing this information is
       required to protect and enable
       pursuit of a legitimate interests in ensuring the car park is
       effectively managed.
       Once the data is no longer required, it will be destroyed in
       line with our retention policies. DVLA keeper data was accessed
       lawfully under the Protection of Freedoms Act 2012 where there
       is reasonable cause to do so, namely, where a breach of terms
       and conditions has occurred. The details returned were that of
       Lex Autolease Limited, who subsequently provided your details as
       the nominated hirer of vehicle with registration ……… (the
       “Vehicle”) in the ordinary course of that process.
       We would further note that any charge levied by Lex Autolease
       Limited as the registered keeper of the Vehicle for providing
       your details is a contractual matter between yourself and Lex
       Autolease Limited and does not give rise to any liability on the
       part of Bank Park.
       Pre- Paid Parking Session
       We were unable to locate any record of a parking session in
       respect of the Vehicle on 2 July 2025. Should you hold any
       evidence of such, including a booking confirmation or a payment
       receipt. We invite you to provide this for our consideration.
       We further note your comments regarding the handling of
       correspondence in this matter.
       Subject Access Request
       We acknowledge receipt of your Subject Access Request. We wrote
       to you on 29 January 2026
       requesting further information to verify your identity. To date
       we have not received a response to that request. We can confirm
       that all regulatory correspondence has been responded to. We
       remain ready to fulfil your SAR promptly on receipt of the
       required information.
       With regards to the remedies set out in your correspondence, we
       respond as follows:
       1. For the reasons set out above, it is denied that your data
       was unlawfully obtained or
       processed Accordingly, no apology or admission is warranted.
       2. We note that your letter indicates possible litigation. In
       such circumstances, we are
       required to retain relevant data to deal with such legal
       proceedings. If it is confirmed
       that no further legal action will be taken; data required for
       litigation purposes need not
       be retained and will be destroyed in line with our retention
       policy.
       3. Denied. The PCN has been cancelled, as such, there is no
       basis in law for any
       compensation to be awarded and it is denied you are entitled to
       the same. Your
       letter makes broad references to "distress", “anxiety” and
       "wasted time". These
       allegations are vague and unspecific. We note that you have not
       provided any evidence
       to substantiate these allegations. In any event, Bank Park
       denies that any "distress" or
       "anxiety" was caused by its actions.
       Next Steps
       We trust that the information now provided has helped to clarify
       that Bank Park is not liable as alleged in your letter of claim.
       Should you proceed with issuing Court proceedings, we will
       rigorously defend the claim and will seek an order for costs.
       Yours Faithfully,
       Bank Park Legal Team
       We have not responded to this yet or paid the fee to register it
       with small claims court so before we pull the trigger any
       thoughts on the way forward and or the draft response below?
       Dear Sir
       Thank you for your letter of 9 April 2026.
       I will follow your approach in that I will not respond on a
       point by point basis but similarly any failure to respond
       specifically to a given point should not be treated as
       acceptance.
       Unlawful processing.
       You claim that DVLA keeper data was accessed lawfully as you had
       reasonable cause to do so, namely where a breach of terms and
       conditions has occurred.
       There was no such breach. The parking session on 2 July 2025 had
       been pre-booked and pre-paid for by me in advance of parking at
       Gould Street, M4 4AP.
       The keeper details you sought were unlawfully obtained because a
       competent and diligent check of the relevant records would have
       shown that parking had been pre paid and therefore no terms and
       conditions were breached. There was, therefore, absolutely no
       basis on which to seek keeper details.
       Pre paid parking.
       The keeper in turn passed on my details to you, as the vehicle
       hirer. I was charged an admin fee for them doing so. This charge
       is directly as a result of you unlawfully accessing the keeper
       details through DVLA and contacting them. The contract I hold
       with Lex Allen was only brought into play in this instance due
       to your actions and to suggest otherwise is nonsensical. The
       admin fee is therefore rightly included within my claim.
       Your inability to locate a record of the parking session is of
       course, of no surprise to me. It is merely the latest example of
       your ability to undertake competent basic administration.
       I would however add that the previous production of this
       evidence led to your response of 10 September 2025, from your
       appeals department, to confirm that the PCN had been cancelled.
       It would seem that you have had ample opportunity to review the
       evidence.
       In due course, the Court will order that both parties file and
       serve all evidence they intend to rely on. I confirm you will
       therefore receive all relevant evidence in advance of the
       hearing.
       Subject Access Request (SAR)
       Concerning the SAR, I did not receive your correspondence of 29
       January 2026. I would add that at the time of your writing you
       had already ignored my valid request for four months and were
       three months past the deadline to respond. I note that no action
       took place until you were contacted by the ICO.
       I would therefore invite you to now respond fully to the SAR and
       stop hiding behind a request for further information as it is
       obvious that you have all the information that you need to be
       able to respond and indeed always have had.
       Remedies
       I note your comments but clearly you do accept that this process
       can result in stress given your response by email of 17 October
       2025,-
       “This PCN has been issued in error, please accept our apologies
       for this and any undue stress caused, we have cancelled the PCN
       and redacted your details.”
       I am therefore content to allow the Court to decide on whether I
       am entitled to compensation for both material and non-material
       damage arising from your infringements of the Data Protection
       Act.
       I have decided to continue with this claim, through the Small
       Claims Court, as being the appropriate course of action in these
       circumstances.
       I require all correspondence to be sent to the address shown
       below
       *****************************************************
       Page 2 of 3
   DIR Previous Page
   DIR Next Page