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#Post#: 88589--------------------------------------------------
Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: leedooley1985
Date: September 5, 2025, 11:17 am
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As above, I received a NTK from an ANPR camera to say I did not
pay and they wanted £100.
I attach the notice.
I appealed and provided proof of payment and said that if they
check their ANPR they will see the car paid for never entered
the car park.
I received a letter back rejecting the appeal and saying that
they want £20. Do I just pay this and shut up, or do I still
have a very strong case?
(Having problems attaching imagine I don’t know how to?
Note: I have received a paper FPN for the same reason but it by
the council and it was not ANPR - paid but chose wrong vehicle.
Will post separately about this
#Post#: 88592--------------------------------------------------
Re: Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: b789
Date: September 5, 2025, 11:37 am
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Did you identify the driver when you appealed? The Notice is
addressed to the Keeper because they don’t know the identity of
the driver. Unless their Notice is compliant with PoFA 2012,
they cannot transfer liability from the unknown driver to the
known Keeper.
#Post#: 88594--------------------------------------------------
Re: Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: DWMB2
Date: September 5, 2025, 11:39 am
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--- Quote ---
> Having problems attaching imagine I don’t know how to?
--- End Quote ---
The "Read this first" guide at the top of the private parking
forum provides advice on uploading images.
#Post#: 88595--------------------------------------------------
Re: Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: leedooley1985
Date: September 5, 2025, 12:01 pm
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Yes they know the driver, the appeal denial is addressed
directly to me the driver (not the keeper). Their appeal page on
their website asks who the driver is, I guess that’s their
sneaky way of finding out.
#Post#: 88597--------------------------------------------------
Re: Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: leedooley1985
Date: September 5, 2025, 12:27 pm
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For this one the PCN is here. But they know the driver as above.
HTML https://imgur.com/a/kIAD9lH
#Post#: 88631--------------------------------------------------
Re: Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: jfollows
Date: September 6, 2025, 3:13 am
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Deemed delivered on day 14, there may be other reasons why the
notice doesn’t comply with PoFA, but they’ve offered you the
‘keying error’ £20 discount and - since they know who the driver
was - I’d probably pay in your shoes. Not worth £20 of my time
for the continuing saga.
To know whether or not the notice complies with PoFA we need to
see all of the notice. But it’s generally a moot point anyway if
they know the driver.
#Post#: 88636--------------------------------------------------
Re: Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: ixxy
Date: September 6, 2025, 4:03 am
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No as the driver has been identified and admitted to making a
significant mistake you dont really don't have a strong case.
The £20 covers the cost of the PCN and handling your appeal, the
PCN was (not withstanding any potential POFA issues which is
moot anyway). The car that entered the car park had not had
payment against it. They can't go through their records looking
for orphaned payment records and try to match them up. Even if
they could why would they? What we need are apps that link to
the ANPR so they prompt you if they haven't seen the reg you've
selected enter the car park. Unfortunately most apps are
seperate companies from the car park operator.
#Post#: 88637--------------------------------------------------
Re: Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: Dave65
Date: September 6, 2025, 4:11 am
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Up to you if you want to fight this, and the ongoing letters and
such.
You could put them to check the VRM of the other car they may
not want to, but it would be a defence point.
However, depends how keen you are or pay the £20 and end it.
#Post#: 88647--------------------------------------------------
Re: Smart Parking - paid via Pay By Phone app but chose wrong
registered car
DIR By: ixxy
Date: September 6, 2025, 5:09 am
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I would assume they have already checked the other VRM otherwise
they wouldn't be offering the £20.
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