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#Post#: 97597--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: torresstrike Date: November 10, 2025, 12:24 pm
---------------------------------------------------------
Hello
Bankpark just seem to ignore my appeals and complaints. I did as
you suggested below, and cc'd myself in to the reply.
I just received the following a few hours ago:
HTML https://ibb.co/xvCWX1Q
Getting a little concerned now.
Please advise
Many thanks
#Post#: 97711--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: b789 Date: November 11, 2025, 11:08 am
---------------------------------------------------------
Why would you get concerned just because they send you a
reminder/threat when they have absolutely no power to do
anything. If they want to try and get you to pay, they must file
a county court claim and prove their case. They don't have one.
They are relying on you being low-hanging fruit on the gullible
tree who can be intimidated into paying out of ignorance and
fear.
Under the Private Parking Single Code of Practice (PPSCoP)
Version 1.1 (17 February 2025), the section governing complaints
handling is Section 11.3 — Complaints. It states that:
[quote]11.3 A complaint must be acknowledged by the parking
operator within 14 days of its receipt unless exceptional
circumstances apply, in which case the complainant must be kept
informed by the operator.
11.4 A full response to a complaint must be provided by the
parking operator within 28 days of its receipt unless
exceptional circumstances apply, in which case the complainant
must be kept informed by the operator.[/quote]
These timelines apply to all formal complaints, including those
treated as appeals under clause 11.2, which requires any
complaint relating to a parking charge to be handled as an
appeal if the issues raised could affect the validity of that
charge.
Have they complied with this deadlines? If not, submit a formal
complaint to the BPA.
#Post#: 97989--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: torresstrike Date: November 13, 2025, 8:44 am
---------------------------------------------------------
I sent the complaint as you advised on 3rd November.
They sent an automatic reply back the same day saying they had
received the complaint as follows:
Thank you for your complaint. We will aim to respond as soon as
possible.
Please note that we cannot accept appeals against parking
charges by email. Emails to this address contesting parking
charges will not be considered or responded to. Appeals may be
submitted by visiting
HTML https://www.appeals.bankpark.co.uk/Appeal/Lookup
"Data Protection - Bank Park" dataprotection@bankpark.co.uk
Thank you for your data protection query. We will aim to respond
as soon as possible.
Please note that we cannot accept appeals against parking
charges by email. Emails contesting parking charges will not be
considered or responded to. Appeals may be submitted by visiting
HTML https://www.appeals.bankpark.co.uk/Appeal/Lookup
Should I just wait 28 days to see if they reply to my complaint.
I don't need to take any action now then?
#Post#: 98013--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: b789 Date: November 13, 2025, 10:41 am
---------------------------------------------------------
The PPSCoP says a complaint must be acknowledged within 14 days
(you got an auto-ack on 3 Nov, so that’s covered) and a full
response within 28 days of receipt — unless there are
exceptional circumstances, in which case they must keep you
informed.
Because your complaint relates to a PCN, they must also treat it
as an appeal for timescales and either issue a decision within
28 days or, if they can’t, acknowledge and confirm the timeframe
for concluding it.
So, with receipt on 3 November 2025, the latest compliant
deadline for their full complaint response is Monday 1 December
2025, and you should already have either a decision on the
appeal or a written timeline for it.
#Post#: 99908--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: torresstrike Date: November 26, 2025, 8:22 am
---------------------------------------------------------
Hello
Bankpark have now sent an email as follows
Good Morning,
We do not appear to have an appeal lodged for this PCN, can you
please provide the appeal received confirmation for us to
investigate.
Many Thanks
Should I forward the 'appeal received confirmation' I received
on the 9th September on to them.
If so would you advise me to forward that email on to the
complaints dept, or screenshot it.
Thanks
#Post#: 99913--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: b789 Date: November 26, 2025, 8:36 am
---------------------------------------------------------
Yes.
1. Forward the original “appeal received” email as a .eml
attachment (preserves full headers).
2. Also attach a screenshot or PDF of the acknowledgement.
3. Reply to the person who asked and cc the complaints address
you used on 3 Nov.
Ask them to:
[indent]• log the appeal to the PCN with the original receipt
date (9 Sept)
• confirm the case is on hold and confirm the decision deadline
(or reset and state the new decision date)
• withdraw the reminder and confirm no data will be shared with
third parties pending the decision
• if they claim no record, provide their mail server logs for
your acknowledgement timestamp/ID[/indent]
Paste this as your message:
[quote]Subject: PCN [ref] – Appeal acknowledgement evidence (9
September)
Dear Bank Park,
You asked for proof of the lodged appeal. Attached is the
original .eml of your “appeal received” acknowledgement dated 9
September 2025, plus a screenshot/PDF.
Please log the appeal against PCN [ref] with receipt date
9/9/2025, place the case on hold, and confirm the decision
deadline. Please also withdraw the reminder and confirm no data
will be shared with third parties pending outcome. If your
system does not show this, please provide your mail server logs
for the date/time of the acknowledgement.
Yours sincerely,
[Name]
[Address]
[PCN ref][/quote]
#Post#: 100246--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: torresstrike Date: November 28, 2025, 12:40 pm
---------------------------------------------------------
Thank you for your reply.
I was going to action it this morning, when I received a new
letter from a debt recovery company, attached below
HTML https://ibb.co/j92GXCpv
For the moment should I ignore the new letter and still reply as
you have proposed.
Thankyou
#Post#: 100273--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: b789 Date: November 29, 2025, 1:47 am
---------------------------------------------------------
You can safely ignore all debt recovery letters. Debt collectors
are powerless to actually do anything except to try and
intimidate the low-hanging fruit on the gullible tree pay up out
of ignorance and fear. We don’t need to see their letters and
you should shred them and use them as hamster bedding for all
anyone cares.
However, as Bank Park have failed to respond to the appeal or
formal complaint, you should send the following formal complaint
and warning to the BPA AOS compliance team and CC Bank Park.
Send it to: aos@britishparking.co.uk and CC
enquiries@bankpark.co.uk and dataprotection@bankpark.co.uk and
yourself:
[quote] Subject: Bank Park Management Ltd – PCN [ref]: Debt
collection during unresolved appeal/complaint
Dear BPA AOS Investigations,
I require the BPA to take immediate action regarding Bank Park
Management Ltd (AOS member) and PCN [ref]. The operator has
escalated the case to ZZPS while both the appeal remained
undecided and a formal complaint remained unanswered. This is an
unfair commercial practice that will be reported to the
Competition and Markets Authority under the Digital Markets,
Competition and Consumers Act. The BPA, as the Approved Trade
Association responsible for oversight, will be named in that
referral for persistent failure to police member conduct.
Timeline:
[indent]• 9 September 2025 – Appeal lodged and acknowledged by
Bank Park.
• 23 October 2025 – “Final Reminder” sent in place of a reasoned
appeal decision.
• 3 November 2025 – Formal complaint submitted; only
auto-responses received; no substantive outcome.
• [Date] – Debt-collection letter from ZZPS to the registered
keeper while the appeal and complaint remain
unresolved.[/indent]
Primary issue: DMCC consumer harm and ATA oversight
Debt escalation during an unresolved appeal or complaint exerts
pressure on the consumer to pay before any fair determination.
It frustrates the dispute resolution framework and distorts
decision-making. This is not a one-off; it reflects wider
non-compliance among AOS members and repeated weaknesses in ATA
oversight. I will therefore report both Bank Park and the BPA to
the CMA under the DMCC.
Possible consequences under the DMCC for operators and
facilitators include investigation and enforcement action for
unfair commercial practices, enforcement orders and
undertakings, significant monetary penalties including
turnover-based fines with further penalties for non-compliance,
and directions to improve systems and controls with public
compliance statements.
Secondary issue: PPSCoP breach and KADOE misuse
While the consumer-protection breach is the headline, there are
parallel PPSCoP failures requiring immediate BPA action: failure
to pause enforcement while an appeal is outstanding; failure to
issue a timely, reasoned decision with an independent appeal
route; failure to run a compliant complaints process and to
treat a complaint relating to a PCN as an appeal for timescales;
improper debt escalation during an unresolved appeal or
complaint; and hire-vehicle liability defects where the Notice
to Hirer did not include the prescribed hire documents required
for strict PoFA Schedule 4 paragraphs 13–14 compliance, so no
hirer liability arises. These PPSCoP breaches also engage DVLA
KADOE obligations. A copy of this complaint will be included in
a formal DVLA complaint for misuse of keeper data while
enforcement should have been paused.
Actions required from the BPA within 7 days:
[indent]1, Direct Bank Park to recall the case from ZZPS and any
other debt recovery agent, pause all enforcement, and issue a
reasoned appeal or complaint decision, resetting all deadlines
from the date of that decision.
2. Record the compliance breaches against Bank Park and confirm
the sanctions applied, such as compliance points, a mandatory
corrective action plan, audit, or suspension.
3. Confirm the supervisory steps the BPA will take to prevent
recurrence across AOS members, including clear instruction that
debt recovery must not commence while an appeal or complaint is
unresolved, with monitoring and consequences for
breach.[/indent]
Notice of escalation
If this is not resolved within 7 days, I will submit a CMA DMCC
complaint naming Bank Park and the BPA as the ATA responsible
for ineffective oversight, a DVLA KADOE misuse complaint
(copying this letter), and a data protection complaint to the
ICO concerning unlawful disclosure to a debt recovery agent
during a paused dispute.
Evidence available on request:
[indent]• Appeal acknowledgement dated 9 September 2025.
• Final Reminder dated 23 October 2025.
• Formal complaint dated 3 November 2025 and auto-responses.
• ZZPS letter dated [date].
• Notice to Hirer (all pages).[/indent]
Please confirm receipt and the immediate directions issued to
Bank Park.
Yours faithfully,
[Name]
[Address]
[Email]
[PCN reference][/quote]
#Post#: 100672--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: torresstrike Date: December 2, 2025, 7:51 am
---------------------------------------------------------
AOS sent following reply
Thank you for your email.
We have a procedure for addressing complaints, and we’ve
included some information below to help guide you.
For new enquiries or complaints, kindly review our FAQ’s as you
may find the answer on our website here Motorist Complaints &
Enquiries
You can also find useful information regarding private parking
here
HTML https://www.knowyourparkingrights.org
If your question is not answered in the FAQs, there is a link to
our complaints portal, where you can submit your enquiry or
complaint, this will generate a BPA reference number and a case
and we will reply to you.
Please note:
We will only investigate complaints where you can provide
evidence that you have already raised the issue directly with
our member and received a final response that does not resolve
your concern.
We will only investigate if you can evidence a breach of the
private parking Sector Single Code of Practice.
Please note that only emails containing a valid BPA reference
number will be read and actioned. If your email does not include
a valid BPA reference it will not be responded to. You will
need to follow the procedure outlined above.
We appreciate your understanding and cooperation.
I cannot find Bankpark listed under the BPA website but they are
listed under International Parking Community,
HTML https://portal.theipc.inf
o/aos-members/b
Please advise of how to proceed.
Thank you
#Post#: 100681--------------------------------------------------
Re: Bank Park Parking Charge Notice - Overstayed paid period - M
arsh St. ST1 5HN
By: b789 Date: December 2, 2025, 8:06 am
---------------------------------------------------------
Oops... that's my bad. Bank Park are an IPC AOS member. The
email should be sent to the IPC at contact@theipc.info and CC's
as mentioned. Just replace any mention of the BPA with IPC and
resend.
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