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#Post#: 85732--------------------------------------------------
Informal Challenge ignored
DIR By: gregn
Date: August 14, 2025, 8:55 pm
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Is it allowed or does it fall under "Procedural Impropriety"
when a enforcement authority ignores the first challenge made
within the first 14 days.
I took a screenshot of the challenge on their website and sent
the same evidence and letter by PDF via email to them at the
same time.
This is a timeline of events:
- On June 28th I went to pay for to renew the residents permit
which was expiring that day. I could not access the system due
to a "system upgrade" that we were formally warned earlier via
email would occur but with no particulars to say I could not
renew on the expiry date.
- I could not access the system from at least this time until
July 03, 2025 15:54 after which the system must have started
working again.
- On July 01, 2025 17:17 I received an automatic email from A
London Council about system upgrades.
- On July 03, 2025 15:40 I received an automatic email to say my
account had been migrated.
- On July 03, 2025 15:54 I responded to A London Council to
inform them my account was not operational as it was not able to
be logged into.
- On July 04, 2025 01:26 I received this automatic email after
not being able to sleep and checking the account again and
finding the system available and successfully applying for a new
permit PT1234567.
- On July 04, 2025 10:06 I received an automatic email to say
the application was being held because I needed to upload the
V5C front page from the vehicle registration form. It appears
my account was not migrated correctly and evidence of previous 2
years of resident permits for the car were not taken into
account. The key information I understood from the email is that
the permit would be cancelled after 30 days if I did not provide
the documentation requested.
- On July 08, 2025 15:06 I received a personal reply to my email
to A London back on July 03, 2025 15:54. This email confirmed
that I was unable to access the system to review my expiring
permit and I was unable to renew it until July 4th. The email
also confirmed the data migration had taken place. I understood
this to mean my previous residents permit history was now
available and the council now had access to information that
proves the car has been registered with the council on previous
residents permits at the same address since Oct 2023.
- On July 28th I was served a penalty charge notice XY12345678
for the parking contravention 12r A: Parked in a residents or
shared use parking place or zone without either clearly
displaying a valid permit or voucher or pay and display ticket
issued for that place or without payment of the parking charge.
- On July 28th I uploaded the V5C form requested as it did not
appear to have been migrated.
- On July 29, 2025 07:05 I received an automated email to say
the paperwork supplied meant that permit PT1234567 was changed
to active. It was backdated to July 4th.
- I have a receipt from A London council stating the parking
permit was from a period beginning July 4th.
- On Aug 7th I entered an informal appeal into their website. I
seemed to be doing some strange behaviour however the system did
tell me I had challenged the PCN and the website showed my PCN
was in challenged status with the timestamp of when I submitted
the challenge. Just in case, I also emailed them a PDF version
of my challenge.
Today I have checked and they appear to have reset the challenge
pending and it now has no record of a challenge. There is
however still a value of £80 outstanding which I believe to be
only available for 14 days so this should have changed to the
full value on the 11th/12th Aug.
I get that for nearly all informal appeals they fail however, is
it a case of further "procedural impropriety" to just ignore an
informal appeal?
#Post#: 85748--------------------------------------------------
Re: Informal Challenge ignored
DIR By: mrmustard
Date: August 15, 2025, 3:31 am
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Don't be shy, follow this guidance or I doubt you'll get a
response
HTML https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/
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