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#Post#: 85821--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: b789
Date: August 15, 2025, 11:00 am
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Who knows? They are a law unto themselves, hence the reason for
the complaint.
#Post#: 85836--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: DWMB2
Date: August 15, 2025, 12:22 pm
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Reminder notices are not a mandatory part of the process, so
they can in theory send one whenever they wish, or not send one
at all.
#Post#: 89848--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: txl08
Date: September 14, 2025, 1:23 am
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Have had the expected negative response from Parking eye, should
I post it here? What is my next move?
#Post#: 89860--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: b789
Date: September 14, 2025, 3:38 am
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Show us their reason for refusing your appeal.
#Post#: 89873--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: txl08
Date: September 14, 2025, 6:51 am
---------------------------------------------------------
This is what they have said:
The signage displayed throughout Cockhedge Shopping Centre -
Rear Visitor car park states that parking is for Buzz Bingo
patrons only between Monday and Saturday, 6pm – 2 am. Buzz Bingo
patrons are instructed to enter their full, correct vehicle
registration into the terminal at reception on arrival to obtain
a 3-hour parking permit. The signage also states that all terms
and conditions apply to Blue Badge holders.
After reviewing our records, we are unable to locate any vehicle
registration that matches or is similar to vehicle registration
[Reg redacted]. We believe this is due to a major keying error
taking place or the vehicle registration not being entered. The
vehicle remained within the car park without being registered
for a parking permit, therefore the Parking Charge was incurred.
Our records confirm that postal correspondence was issued to the
address provided to us by the DVLA on 16/07/2025, 25/07/2025,
19/08/2025 and 03/09/2025. Please see attached copies of the
correspondence issued for your records.
Our Appeals & Complaints Procedure which can be found on the
Parking Charge Notice, explains all appeals submitted be
submitted within 28 days of the delivery of the Parking Charge.
As the time frame to submit an appeal has now passed, we are
unable to consider any appeals at this stage, and the Parking
Charge remains outstanding.
Please note, as stated on their website, POPLA is available to
motorist with a valid verification code. Verification codes are
valid for 28 days after the parking operator has considered your
appeal and sent you its outcome. POPLA verification codes are
only available to motorists who have appealed the Parking Charge
notice within 28 days of receiving it.
We would like to highlight that Parkingeye are member of the
British Parking Association and operate in line with the Private
Parking Sector Single Code of Practice. All our signage and
processes are compliant with the code of practice. Parkingeye
takes its responsibilities under the Equality Act very
seriously. We do not discriminate against those falling under
the protection of the Act and our services already incorporate
many reasonable adjustments, including, for example, offering
fair and reasonable consideration and a grace periods.
Please be advised that the UK Blue Badge scheme grants specific
parking rights, such as ‘up to 3 hours parking’ on public roads.
These statutory rights do not extend to private land, such as
shopping centres or hospital car parks.
As a gesture of goodwill, on a without prejudice basis, we will
reduce the parking charge amount to £60.00 if paid within the
next 14 days.
#Post#: 89876--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: txl08
Date: September 14, 2025, 6:56 am
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On the subject of being outside the 28 days for appealing,
appeal was submitted on 15 August. The only pcn received was the
reminder letter dated 25 July, stating date of event 12 July and
‘date issued’ 16 July.
#Post#: 89885--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: b789
Date: September 14, 2025, 8:47 am
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Is this for 4 PCNs? Can you show us any photos of the actual
signs that are visible from within the vehicle when parked in
one of those bays?
Reply to ParkingEye with the following (and CC yourself):
--- Quote ---
> Subject: Formal Complaint & Appeal – PCN [PCN ref] – Cockhedge
(Rear Visitor)
>
> Dear Complaints Team,
>
> I write as the registered keeper.
>
> This remains a formal complaint which, under Section 11.2 of
the Private Parking Single Code of Practice (PPSCoP), must also
be treated as an appeal and handled to the Clause 8.4
timescales. If you disagree, please identify the precise PPSCoP
wording that permits you to refuse to treat a complaint as an
appeal.
>
> 1. NtK service and contradictory dates
>
> Your email claims first “postal correspondence” was issued on
16/07/2025, yet I hold a ParkingEye “Reminder” dated 25/06/2025.
Please reconcile these inconsistent dates and provide strict
proof of posting for the original NtK (e.g. Royal Mail
certificate/manifest). Without admissible posting evidence
within PoFA Sch 4 para 9(5)’s 14-day window, keeper liability
fails.
>
> 2. Disability & failure to make reasonable adjustments
(Equality Act 2010; PPSCoP Sections 4.1–4.2)
>
> A disabled occupant was set down/collected from a disabled bay
late evening. No readable terms or terminal were visible from
the bay/approach, and your system expects a VRM entry in a
remote “reception”. Please disclose:
>
> [indent]• A dated, scaled site plan showing every sign and the
terminal location relative to the disabled bays used;
> • Dated approach/bay-eye photos showing exactly what is
visible from that bay;
> • Your disability adjustments at this site (e.g. low-level
in-bay terms, alternative registration methods, additional
time/assistance).[/indent]
>
> 3. Unclear allegation & “0 hours 0 minutes”
>
> Your paperwork states a charge applies for remaining longer
than a “0 hours 0 minutes” max stay and also lists multiple
possible breach reasons (overstay/no payment/no VRM in
reception). Identify the single allegation relied upon and the
exact term allegedly breached. A “0:00” max stay is void for
uncertainty and, if not actually on the signs, your notice is
misleading contrary to the CRA 2015 transparency requirements.
>
> 4. Forbidding signage/patrons-only window
>
> You say “parking is for Buzz Bingo patrons only between
Mon–Sat 6pm–2am” and that patrons must enter their VRM to obtain
a 3-hour permit. If the sign is truly prohibitive to
non-patrons, it makes no contractual offer to them. If the
driver was a permitted user, then the issue is signage/terminal
accessibility and disability adjustments; if not, your claim
sounds in trespass (not a contractual charge). Please provide
the exact sign wording relied upon.
>
> Given the above, please cancel. Failing that, as required by
PPSCoP 11.2/8.4, issue a POPLA verification code within 7 days
of this letter. Any continued refusal to treat this as an appeal
or to supply a POPLA code will be raised with the BPA and DVLA
as a Code breach, and relied upon as unreasonable conduct under
CPR 27.14.
>
> Yours faithfully,
>
> [Name]
>
> [Postal address]
> [Email]
--- End Quote ---
#Post#: 89934--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: txl08
Date: September 14, 2025, 5:45 pm
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No, just one pcn.
When parked there are no signs in front or to the side of the
vehicle. There is one on the temporary fence/barrier behind the
vehicle, that imo can be easily missed. Will add photos
tomorrow.
#Post#: 89941--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: b789
Date: September 15, 2025, 2:33 am
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In your opinion (until we can see some photos), has ParkingEye
complied with this requirement from the PPSCoP section 4 on
accessible parking?
--- Quote ---
> 4.1. The parking operator must ensure that at least one sign
containing the terms and conditions for parking can be viewed
without the driver needing to leave the vehicle, in order for
drivers with a disability to be able to make an informed
decision on whether to park at the premises.
--- End Quote ---
#Post#: 90087--------------------------------------------------
Re: Parkingeye PCN - Non-payment - Cockhedge Shopping Centre
DIR By: txl08
Date: September 15, 2025, 3:09 pm
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--- Quote from: b789 link ---
>
> In your opinion (until we can see some photos), has ParkingEye
complied with this requirement from the PPSCoP section 4 on
accessible parking?
>
> [quote]4.1. The parking operator must ensure that at least one
sign containing the terms and conditions for parking can be
viewed without the driver needing to leave the vehicle, in order
for drivers with a disability to be able to make an informed
decision on whether to park at the premises.
--- End Quote ---
[/quote]
Photos attached (next post). In my opinion if driving in
forwards there are no parking signs visible on the front of the
building or from driver's side window. There is a sign on the
red hoarding which would be visible if reversing into the bay,
although not very prominent with other large signs nearby it.
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