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#Post#: 85170--------------------------------------------------
Bank Park - Penalty Charge
DIR By: Bill.Mates2002
Date: August 11, 2025, 12:21 pm
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Hi all,
I have received a PNC charge from Bank Park management.
The driver fully complied with parking conditions and made
payment in full via the card machine upon leaving. They have
unfortunately discarded the receipt as they never had any issues
before with this car park.
I have asked the driver to confirm with their bank that payment
was taken. However the statement shows the contactless payment
was processed the following day. I imagine this was why a PNC
was issued.
Does anyone have any previous experience with fighting a charge
such as this?
I have advised the driver to appeal and include evidence of bank
statements being annotated.
Thanks in advance.
#Post#: 85172--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: ixxy
Date: August 11, 2025, 12:26 pm
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We need to see both sides of the notice to Keeper letter to be
able to advise. I doubt the payment being processed next day
would result in a PCN, much more likely not enough time was
purchased, incorrect reg entered or equipment failure are to
blame.
Read this guide on how to get the get best help from the
website.
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/
#Post#: 85183--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: Bill.Mates2002
Date: August 11, 2025, 1:12 pm
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Thanks,
HTML https://imgur.com/a/loelRDS
I've uploaded the documents and a copy of the charges upon
entry. The driver has informed me that the system automatically
calculated the time and payment after entering the license plate
upon exit. A payment of £3.50 was made by the driver and a
receipt was received. However, this has been disposed. It would
appear that is could be equipment failure?
Thanks again.
#Post#: 85210--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: b789
Date: August 11, 2025, 3:30 pm
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I will give you £100 for every occurrence of the word "Penalty"
or "Fine" that you can show us on any of the correspondence you
have received. Bank Park are not an authority of any kind that
can issue penalties or fines.
What the Keeper has received is a speculative invoice from an
unregulated private parking firm for an alleged breach of
contract by the driver. There is nothing statutory about this
and referencing it as a "penalty" or a "fine" just alerts the
operator that you are low-hanging fruit on the gullible tree
that is likely to end up paying it out of ignorance and fear.
Show the Notice to Keeper (NtK) and we can give some better
advice. Do not redact any dates or times.
#Post#: 85220--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: Bill.Mates2002
Date: August 11, 2025, 3:53 pm
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Thanks B789,
Appreciate your time helping understand the tricks these cowboys
try to pull.
So from the attached letter, this is not a "notice to keeper",
nowhere on the letter unredacted does it state this.
Would this letter be a more in depth allegation explaining the
"charge"? And come to the driver at a later date?
Is the best course of action to await the NTK and then the
driver appeals using evidence built up?
#Post#: 85251--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: jfollows
Date: August 12, 2025, 1:13 am
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“we are writing to you because you were the registered keeper”
It’s also “over-redacted”, see the guidelines linked in Reply
#2.
#Post#: 85252--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: ixxy
Date: August 12, 2025, 1:21 am
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I think what you've attached is the notice to Keeper, the ntk is
the first letter you will receive. Maybe b789 missed it? Don't
start thinking about the tricks these companies play, its not
helpful, to successfully contest a PCN you need to understand
the legal basis for how they operate. Whilst it is not a fine it
is an invoice and can be enforced in court as some people
unfortunately find out. However it's unlikely to reach that
stage and if it does people here will advise you through the
process. As for the machine being faulty it's more likely the
driver made a mistake either miskeyed the reg and selected the
wrong arrival time or paid a long time before they a left the
cad park. The payment machine will pick up the entry time from
the ANPR camera and calculate how much you owe up to the point
of payment. They clearly had the vehicle entry time otherwise
there would be no PCN. I'm not ruling out machine error but that
will be difficult to prove and if it is driver error they will
have a record of when payments were made and the reg entered if
it was incorrect.
The NTK looks POFA compliant to me, I'm sure others will check,
which legally allows the PPC to transfer liability to the keeper
if you don't reveal who was driving. Unfortunately for you the
PPC is an IPC member so initial appeal and IAS appeal are likely
to be rejected.
#Post#: 85316--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: Bill.Mates2002
Date: August 12, 2025, 7:10 am
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Thanks for the advice. I will inform the driver to start the
appeals process and return should this reach enforcement. Like I
mentioned, I have seen evidence that the payment was made but
somewhere along the line this has failed to register correctly.
#Post#: 88479--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: Bill.Mates2002
Date: September 4, 2025, 5:46 pm
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Hi, the driver was successful with their appeal on this one and
the penalty charge was cancelled. They would like to thank you
all for your help and this thread can now be closed.
#Post#: 88485--------------------------------------------------
Re: Bank Park - Penalty Charge
DIR By: DWMB2
Date: September 4, 2025, 7:20 pm
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It's still not a penalty.
What was the appeal?
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