DIR Return Create A Forum - Home
---------------------------------------------------------
FreeTrafficLegalAdvice
HTML https://ftla.createaforum.com
---------------------------------------------------------
*****************************************************
DIR Return to: Private parking tickets
*****************************************************
#Post#: 87302--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: LuAl22
Date: August 26, 2025, 11:49 am
---------------------------------------------------------
I received a response once again...
They are now directing me to their portal - is this to expected?
"We write in relation to the above matter.
Please liaise with us via our customer portal moving forward, as
emails to our help inbox will not be addressed. Documentation
requested has been uploaded to our portal.
We have also addressed your previous questions.
We ask that you make the full payment of £170.00 within 7 days
of receipt of this email.
You can make payment in the following ways:
Contact us on 0330 822 9950 (our opening times are Monday-
Friday 9:00- 17:00);
portal.moorsidelegal.co.uk - Login to our portal
HTML https://pay.moorside.legal
- Quick Pay
If you fail to respond or make payment, we may be instructed by
our client to issue legal proceedings against you. This will
incur further costs and fees that will be added to the
outstanding balance. You may wish to seek independent legal
advice.
Yours sincerely,
Moorside Legal
This email may contain confidential and/or privileged
information. If you are not the intended recipient (or have
received this email in error) please
notify the sender immediately and delete this email, together
with any copies from your system. Any unauthorised use, copying,
disclosure or
distribution of the material in this email is strictly forbidden
and may be unlawful. Please note that neither Moorside Legal nor
the sender accepts any
responsibility for viruses, and it is your responsibility to
scan any attachments.
Moorside Legal Services Limited trading as Moorside Legal
(1506947)
Authorised and regulated by the Solicitors Regulation Authority
- SRA ID 8006077
Registered office address: Unit 101, Hollinwood Business Centre
Albert Street, Failsworth, Oldham, England, OL8 3QL
© 2023 Moorside Legal Services Limited All Rights Reserved"
#Post#: 87324--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: b789
Date: August 26, 2025, 1:53 pm
---------------------------------------------------------
Respond by email and CC yourself with the following:
--- Quote ---
> Subject: Your email dated [insert date] – non-compliant
response to Letter of Claim ([your ref])
>
> Dear Sirs,
>
> Your email of [insert date] is not a compliant response under
the Pre-Action Protocol for Debt Claims (“PAPDC”). Directing me
to a third-party “customer portal” does not discharge your
obligations. You must provide the requested documents by
ordinary means (email attachment or post). I will not register
with, or accept service via, your portal.
>
> For the avoidance of doubt:
>
> [indent]1. Portal-only is improper. PAPDC para 5.1 requires
you to provide documents and information upon request.
Relegating disclosure to a gated portal is not compliance and is
not good service. Please send the documents by return, attached
to email or by post.
> 2. Your seven-day payment demand is untenable. The PAPDC
prescribes 30 days for considered engagement, running from
receipt of a compliant Letter of Claim and the provision of the
documents reasonably requested. Your truncated deadline is
ignored.
> 3. Outstanding documents (first requested 4 August 2025) –
still not received by email/post:
>
> [indent]• Signage evidence: contemporaneous photographs as
displayed on the material date, including wording, placement,
illumination, and driver-eye legibility.
> • Exact clause(s) allegedly breached on the signs/terms relied
upon.
> • Landowner authority: the written agreement conferring
authority to operate, issue PCNs, and litigate in your client’s
name.
> • Full quantum breakdown identifying whether the principal sum
is claimed as consideration or damages and the basis (if any)
for the £70 add-on, including whether VAT is applicable.
> • PoFA 2012 compliance: the Notice to Keeper and all documents
relied upon, including the specified period of parking required
by paragraph 9(2)(a).[/indent]
>
> 4. The £70 “debt recovery” add-on. You are already on notice
that such uplifts are routinely found irrecoverable and an abuse
of process in parking claims. Any attempt to rely on it will be
opposed and may attract costs consequences.
> 5. Next steps. Until you comply fully with PAPDC paras
3.1(a)–(d), 5.1 and 6(a)–(c) by serving the above documents by
email or post, pre-action engagement is not complete. If you
issue prematurely, I will seek an immediate stay and invite the
court to impose sanctions under the Practice Direction on
Pre-Action Conduct and Protocols, including paragraphs 13, 15(b)
and 16. I also reserve the right to refer your conduct to the
SRA under Principles 1, 2 and 5.[/indent]
>
> Please provide the documents within 7 days by email attachment
(PDF) or post. I will not access your portal.
>
> Yours faithfully,
>
> [Your Name]
--- End Quote ---
#Post#: 87469--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: roythebus
Date: August 27, 2025, 12:23 pm
---------------------------------------------------------
Has the OP revealed the identity of "the driver" on the date of
the alleged "offence"?
#Post#: 87768--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: LuAl22
Date: August 30, 2025, 2:39 am
---------------------------------------------------------
Not directly, no.
--- Quote from: roythebus link ---
>
> Has the OP revealed the identity of "the driver" on the date
of the alleged "offence"?
>
--- End Quote ---
#Post#: 88276--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: LuAl22
Date: September 3, 2025, 11:02 am
---------------------------------------------------------
I have another reply directing me to their portal and
acknowledging nothing of my response.
----------
"We write in relation to the above.
As previously advised to review the documentation requested
we ask that you register on our customer portal using the link
below:
🔗
HTML https://portal.moorsidelegal.co.uk
Once registered, you’ll be able to view case details, send and
receive messages, and manage your account directly through the
portal. Please note that we do not process queries or
instructions via email for security reasons.
Please note that we will not be addressing any further
correspondence related to disputes of the same nature, as we
have already provided you with a response. However, should you
wish to raise a new dispute, we will investigate the matter
further and respond accordingly.
If you need any assistance registering, feel free to contact us
on 0330 822 9950.
Kind regards,
Moorside Legal
This email may contain confidential and/or privileged
information. If you are not the intended recipient (or have
received this email in error) please
notify the sender immediately and delete this email, together
with any copies from your system. Any unauthorised use, copying,
disclosure or
distribution of the material in this email is strictly forbidden
and may be unlawful. Please note that neither Moorside Legal nor
the sender accepts any
responsibility for viruses, and it is your responsibility to
scan any attachments.
Moorside Legal Services Limited trading as Moorside Legal
(1506947)
Authorised and regulated by the Solicitors Regulation Authority
- SRA ID 8006077
Registered office address: Unit 101, Hollinwood Business Centre
Albert Street, Failsworth, Oldham, England, OL8 3QL
© 2023 Moorside Legal Services Limited All Rights Reserved"
#Post#: 88321--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: b789
Date: September 4, 2025, 3:09 am
---------------------------------------------------------
Send the following email to the SRA at report@sra.org.uk and CC
help@moorsidelegal.co.uk and yourself:
--- Quote ---
> Subject: Complaint: Moorside Legal – Breach of PAPDC and SRA
Principles 1, 2 and 5
>
> To: report@sra.org.uk
> Cc: help@moorsidelegal.co.uk
>
> Dear Sirs,
>
> I wish to lodge a formal complaint regarding the conduct of
Moorside Legal in relation to their handling of a purported
private parking claim. Moorside are copied into this email for
transparency.
>
> Background
>
> Moorside Legal issued a Letter of Claim dated [insert date].
>
> On [insert date], I sent a PAPDC-compliant request for
disclosure of key documents.
>
> On [insert date], Moorside replied by directing me to their
own portal and imposing a seven-day payment deadline.
>
> On [insert date], I replied (copy attached), pointing out that
disclosure via their portal is not compliance, that their
deadline was improper, and that they had still failed to provide
key documents.
>
> Despite repeated opportunities, Moorside have still not
provided the following:
>
> No signage photographs. Not a single contemporaneous
photograph of the signage allegedly forming the basis of their
client’s contractual claim has been provided. A CCTV still of a
vehicle proves nothing.
>
> No clause(s) identified. They have failed to identify the
specific clause(s) of the supposed terms and conditions
allegedly breached.
>
> No landowner authority. They have refused to disclose the
landowner agreement — an astonishing position given that their
client’s very standing to bring a claim hinges on it.
>
> £70 add-on. Their justification for the additional £70 is
lifted wholesale from trade association boilerplate and does not
explain whether it reflects actual incurred costs, damages, or
consideration. They have also dodged the VAT question, again.
>
> Conduct concerns
>
> Non-compliance with PAPDC – Disclosure via Moorside’s own
portal is not compliant with paragraphs 3.1(a)–(d), 5.1 and
6(a)–(c). The Protocol requires provision of key documents by
ordinary service, not hidden behind a login system. The portal
appears designed to discourage recipients from scrutinising the
evidence.
>
> Improper deadlines – Moorside imposed a seven-day payment
demand contrary to the Protocol’s mandatory 30-day period.
>
> Abuse of process – The £70 “debt recovery” add-on is widely
recognised as irrecoverable and improper.
>
> Regulatory issues – These failings appear inconsistent with
SRA Principles 1, 2 and 5, namely:
>
> [indent]• Upholding the rule of law and proper administration
of justice.
>
> • Acting with integrity.
>
> • Acting in a way that upholds public trust and confidence in
the profession.[/indent]
>
> Impact
>
> Moorside’s persistent refusal to serve key documents
frustrates the Protocol’s very purpose, prejudices my ability to
obtain advice, and risks unnecessary proceedings. It represents
incompetence at best and sharp practice at worst. Their conduct
appears to be a deliberate attempt to obstruct pre-litigation
resolution and to pressurise payment without scrutiny of the
claim.
>
> Request
>
> I ask the SRA to investigate and confirm what regulatory
action will be taken against Moorside Legal. Their refusal to
provide basic, mandatory disclosure (signage, clauses, landowner
contract, quantum breakdown) is incompatible with the standards
expected of solicitors and undermines public confidence.
>
> Attachments:
>
> [indent]• Moorside’s Letter of Claim [date].
>
> • My PAPDC-compliant request [date].
>
> • Moorside’s portal-only response [date].
>
> • My reply dated [insert date], warning that their conduct
would be reported to the SRA.[/indent]
>
> Yours faithfully,
>
> [Your name]
> [Address]
> [Email / Phone]
--- End Quote ---
#Post#: 89398--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: LuAl22
Date: September 10, 2025, 12:25 pm
---------------------------------------------------------
Thanks,
Out of curiosity, have these responses been as you'd have
expected to this point?
I also get bounce backs whenever I email to any of the Moorside
email addresses now.
#Post#: 89458--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: b789
Date: September 11, 2025, 4:17 am
---------------------------------------------------------
All responses from the utter incompetents at Moorside are as
expected. Please confirm that you have reported them to the SRA.
Which email addresses have you been trying to use for Moorside
Legal that are "bouncing back"? Are the bounce-backs error
messages or just auto-responses?
#Post#: 89488--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: LuAl22
Date: September 11, 2025, 6:48 am
---------------------------------------------------------
Thanks, and thanks for your help so far.
Yes, I have reported to SRA whose auto response said it could be
up to 45 days for a reply.
Whenever I have emailed Moorside (help@, info@ and indeed also
no-reply@) I get automatic responses saying my email is blocked.
#Post#: 89499--------------------------------------------------
Re: Letter Before Claim - Moorside Legal - PCN
DIR By: b789
Date: September 11, 2025, 7:28 am
---------------------------------------------------------
I have just sent a test email to help@moorsidelegal.co.uk and it
has not bounced. I received their usual auto-response rubbish.
Can you please show us the content of the message/reason in the
bounced emails.
They’re not entitled to force you onto a portal. The PAPDC
requires proper engagement and disclosure. If you expressly
asked for non-postal correspondence and supplied alternative
contact details, they should use those details for the Letter of
Claim, and if documents are requested they must provide them (or
explain why not) within 30 days. Blocking your email address
instead of engaging points to non-compliance.
Bocking emails is not, by itself, “unlawful”, and email is not a
valid method of service unless consented to under PD 6A. But
this is pre-action correspondence, not service. Using a
published email address then deliberately blocking you
frustrates the objectives of pre-action conduct and can attract
sanctions (stay, costs adjustments) if they issue the claim
without first engaging.
From a regulatory angle, an SRA-regulated firm must have
effective systems and controls and act fairly; publishing
contact routes and then obstructing communications may raise
issues under the SRA Code of Conduct for Firms (e.g.,
maintaining trust, not misleading, and keeping effective
systems).
What this gives you if they sue anyway, is that in the Defence
(or early application), you can plead PAPDC non-compliance: (i)
failure to use the non-postal contact route expressly specified,
(ii) failure to provide requested documents within 30 days, and
(iii) obstructing pre-action engagement by blocking the your
email. Seek a stay and costs for unreasonable conduct under
PDPAC paras 13–16.
Do not rely on “deemed service” by email; PD 6A requires prior
written agreement for electronic service. Keep the point
strictly as pre-action non-compliance, not service.
When the time comes, you can use something like this in your
defence:
--- Quote ---
> The Claimant’s solicitors failed to comply with the Pre-Action
Protocol for Debt Claims. The Defendant requested documents and
clarification. Contrary to PAPDC paras 5.1–5.2, the Claimant
failed to provide the requested documents within 30 days and
then obstructed communication by blocking the Defendant’s emails
to all published contact addresses, despite the Defendant’s
express preference for non-postal contact per PAPDC para 3.3.
Any proceedings should be stayed under PDPAC paras 13–16 pending
full compliance, with the Claimant bearing the costs of this
non-compliance.
--- End Quote ---
Other options open to you are to send anything to them by post
with a free certificate of posting from any post office and
require them to only communicate by post. Whilst they are not
required to use proof of posting, you can rebut any presumption
of delivery should you not receive it.
Finally, you could just get yourself a new, free email address,
such as a gmail one, that you use only for communication with
the firm of incompetents. If the subsequently block that, you
can add to your SRA complaint, especially if this happens after
a claim has been issued.
*****************************************************
Page 2 of 3
DIR Previous Page
DIR Next Page