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#Post#: 83365--------------------------------------------------
ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: Sake0434
Date: July 29, 2025, 2:51 pm
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Hi there!
Looking for some advice as to how best to approach this PCN I
received as the keeper of the vehicle.
On 19th July, the driver entered the car park, found a parking
space, parked up and entered the premises and proceeded to
check-in, unload the car, go up to the room, etc. The driver
didn't realise until the morning of departure (20th July) that
they needed to pay for parking upon arrival: the signage in the
car park was poorly lit and the signage inside the premises was
tucked around to the left and out of eyeshot when the primary
focus is checking in - for which the kiosks were straight ahead.
On the morning of departure, the driver did pay for parking
(albeit only 15 minutes) to show reasonableness in attempting to
correct the mistake prior to leaving, rather than leaving
without paying at all.
It's worth noting that I'm not one to skip paying for parking
where I know I need to pay, both as the driver and the
registered keeper of the vehicle.
I've attached a scan of the PCN with personal details omitted,
for reference.
Final note, I am opening to paying the £60 reduced fee if people
think it's not worth contesting.
Thanks in advance!
[attachment deleted by admin]
#Post#: 83402--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: RichardW
Date: July 30, 2025, 3:18 am
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Plan A should be to contact Premier Inn and ask them to get it
cancelled - offering to pay the required parking fee as the
driver was a genuine customer. How much was paid / vs the
overnight fee?
The PCN is arguably not fully compliant with POFA, there being
no 'invitation' to pay or name the driver. This will never get
anywhere with the parking co, but might work at POPLA (esp as
this was a genuine customer). Otherwise you would have to wait
for a court claim and defend it there with help from here -
which is almost always successful.
Paying is always an option, and your choice, but not generally
the one supported here!
Edit - removed the incorrect bit about the inviation - I was
reading the second page where it says 'you should' and totally
missed the obvious bit!
#Post#: 83413--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: Dave65
Date: July 30, 2025, 4:39 am
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The invitation and to name the driver are there in the third
paragraph.
The premier Inn location might well be on the Airport Land, and
if so it is not private land and would be considered to be
covered by bylaws.
#Post#: 83414--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: RichardW
Date: July 30, 2025, 4:48 am
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Oops...now updated ;D
Don't believe this will be on the airport grounds as it appears
to be well to the South, but you never know!
#Post#: 83416--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: jfollows
Date: July 30, 2025, 4:54 am
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--- Quote from: RichardW link ---
>
> Oops...now updated ;D
>
> Don't believe this will be on the airport grounds as it
appears to be well to the South, but you never know!
>
--- End Quote ---
HTML https://www.gatwickairport.com/on/demandware.static/-/Sites-Gatwick-Library/default/dw5fa1fcde/images/Corporate-PDFs/Masterplan/Gatwick_Airport_Masterplan_2019.pdf<br
/>PLAN 4 page 159 shows a map and, no, it appears that Fleming
Way
is a E-W road to the south of the airport limits.
HTML https://www.ftla.uk/private-parking-tickets/parking-kfc-gatwick-met-parking-services/msg41679/#msg41679<br
/>contains a copy of the map also.
#Post#: 83450--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: b789
Date: July 30, 2025, 7:13 am
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I now the location very well and have stayed many nights in that
Premier Inn. It is NOT on airport land and is therefore relevant
land for the purposes of PoFA.
There never used to be a parking fee for registered guests and
all you had to do was input your VRM into a pad or if parking
was not included, you paid for it at the time of booking and
when you checked in, you provided your VRM. It may have changed
since, as this was over 5 years ago.
The NtK is PoFA compliant and so whether the driver is
identified or not, the Keeper can be held liable.
#Post#: 83451--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: DWMB2
Date: July 30, 2025, 7:16 am
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--- Quote from: Sake0434 link ---
>
> On the morning of departure, the driver did pay for parking
(albeit only 15 minutes) to show reasonableness in attempting to
correct the mistake prior to leaving, rather than leaving
without paying at all.
>
--- End Quote ---
This part of the opening post stands out to me - is there a
reason that the driver only paid for 15 minutes, rather than a
tariff that matched the length of time they had stayed?
#Post#: 83480--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: Sake0434
Date: July 30, 2025, 9:35 am
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Hi everyone!
Thanks for all the replies and the assistance so far. I didn't
realise the hotel would be able to do anything their end, but I
called Premier Inn as advised and they're going to cancel it
(thanks [member=885]RichardW[/member] for the advice)! Judging
by the tone of the person I got through to, this isn't the first
time they've had complaints about PCNs...
To answer a couple of questions posed in the replies:
--- Quote from: b789 link ---
>
> There never used to be a parking fee for registered guests
>
--- End Quote ---
Unfortunately, they've changed from a barrier/ticket system
quite recently and you just drive in and pay at a kiosk inside.
No opportunity to input your VRN on the booking so it seems this
is the only way to attain parking now.
--- Quote from: DWMB2 link ---
>
> is there a reason that the driver only paid for 15 minutes
>
--- End Quote ---
There wasn't an option to pay for prior arrival, only pay from
now until you plan to depart. Bit cheeky if you ask me as it's
an easy money grab if you leave earlier than expected or depart
later than expected!
Again, thank you all for the advice - much appreciated!
#Post#: 83483--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: b789
Date: July 30, 2025, 9:41 am
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The PPSCoP was changed recently so that as long as payment for
the period of parking was made, irrespective of whether that was
on entry or exit, no PCN should be issued. I reckon they just
went after you because you only paid for 15 min parking instead
of whatever the tariff should have been.
However, if you only have the cancellation promise by phone, you
will need to get some written confirmation of this as you will
not be the first person where they are suddenly surprised,
several months down the road, when they start receiving debt
recovery letters or a Letter of Claim (LoC), because whoever you
spoke ti was then distracted and forgot to actually do the
cancellation deed.
#Post#: 83493--------------------------------------------------
Re: ParkMaven Limited - Overstayed authorised parking session -
Premier Inn London Gatwick, Fleming Way
DIR By: Sake0434
Date: July 30, 2025, 10:11 am
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Interesting, I guess they rely on people not being 'up-to-speed'
on legislature changes.
I was told to send an email with the PCN attached and they'd
cancel it from there, so just started a written chain and also
requested that they reply once the PCN is cancelled. I wouldn't
be surprised if ParkMaven still try to chase me for the monies
owed, but at least I'll have the email chain to prove.
Thanks!
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