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#Post#: 83343--------------------------------------------------
Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
DIR By: jet2holiday
Date: July 29, 2025, 12:36 pm
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Dear all,
I received a PCN issued on 19 July 2025 and haven't had time to
address this.
On the day in question, the driver inadvertently entered the
wrong registration number in the ticket machine, reversing the
last two digits. Parking is free at the hospital but you have to
input your registration number in the machine which the driver
did wrongly. There was no ticket or receipt so I don't have
evidence - however I assume the parking company can check that a
car with a very similar registration number had registered
around the same time.
Does the registered keeper have a case to appeal and can you
please help with drafting the appeal email please. Photos of the
PCN are attached for reference.
Thanks in advance.
[attachment deleted by admin]
#Post#: 83348--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: b789
Date: July 29, 2025, 12:48 pm
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Does the hospital have a PALS service? If so, complain to them
and get them to have it cancelled. If it is a private hospital,
complain to the hospital management and get them to call off
their dogs.
Only after you have exhausted Plan A do you need to appeal
directly.
#Post#: 83352--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: jet2holiday
Date: July 29, 2025, 12:53 pm
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I tried calling a few times today and no one is picking up. I
will try again tomorrow and report back.
#Post#: 83358--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: DWMB2
Date: July 29, 2025, 2:08 pm
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You'd be better off contacting them in writing so that you have
a paper trail of any promises made
#Post#: 83477--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: jet2holiday
Date: July 30, 2025, 9:28 am
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Spoke to the hospital just now and not sure if this is just
their standard response but they said I had to go through the
Appeals process.
Any advice on what I should say gratefully received.
#Post#: 83481--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: b789
Date: July 30, 2025, 9:38 am
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Is it an NHS hospital with a PALS service? If not, then whoever
you spoke to is fobbing you off. The hospital will have
contracted the parking operator. You need to go as high up the
management food chain with your complaint, not some receptionist
or customer service rep.
Try pointing out that as the contractor for the unregulated
private parking firm, who is the Monkey and who is the Organ
Grinder in their contractual relationship?
#Post#: 83506--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: ixxy
Date: July 30, 2025, 12:59 pm
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Just an observation but how is the parking contractor supposed
to know you miss entered your if you don't tell them? They've
issued a PCN as per their contract with the hospital. If you
appeal they should cancel it on the basis of a minor keying
error. If they don't then by all means pick up the pitch forks.
No harm in pursuing plan B along side plan A.
#Post#: 83561--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: b789
Date: July 31, 2025, 7:39 am
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It is not beyond the realms of current technology for their
system not to allow entry of a VRM that has not registered on
their ANPR system. That of course would immediately alert the
driver that they may have mis-keyed their VRM.
However, that would deprive the greedy bar-stewards of a chance
to fleece the motorist and fund their excessive profits.
The again, if it is only a minor keying error, it doesn't take
much intelligence to check the ANPR logs for an obvious
mis-keying error does it?
The PPSCoP requires all operators to perform a manual quality
control check on ALL ANPR images and that will include checking
that there is some cross check against payments/permits etc. Any
ANPR image of a VRM that is not registered can and is easily
flagged and it ice at that point that the operator should be
checking for payments to VRMs that are not logged by ANPR.
#Post#: 83580--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: ixxy
Date: July 31, 2025, 8:49 am
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Actually cross referencing ANPR data with VRMs entered is quite
a big thing to implement and comes with some major downsides
(not withstanding loss of revenue). It can cause more problems
than it solves, people get quite upset when the system rejects
their VRM, quite often because the cameras have failed to pick
up the vehicle entry not to mention people not knowing the
difference between 0 and O.
Checking the ANPR logs when your know what you're looking for is
simple but doing that automatically looking for every
permutation of incorrectly entered VRM is not. Hence why it's
worth appealing, gives the parking company and opportunity to
cancel the PCN, obviously if they will very much depends on the
operator, which trade body their are a member of can be a good
indication of how they approach things.
The requirements for manually checking the ANPR data does not
extend to cross checking permits etc. and it wouldn't be
practical to do so. Having worked in a number of industries
where manual checking of things is performed I'd rather have an
automated system do it any day of the week rather than someone
on a target being paid minimum wage who doesn't care. Even
engaged, intelligent people switch off pretty quickly and miss
things.
#Post#: 83587--------------------------------------------------
Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital,
Harpenden
DIR By: b789
Date: July 31, 2025, 9:18 am
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It should not be the motorists problem. These companies are
businesses and they are raking in huge profits. If their
business model needs changing and it costs them more, then so be
it.
I don't think you'll find much, if any, sympathy for these
greedy ex-clampers here. If they can't be bothered investing the
money to improve their automated systems or pay for the
necessary staff to perform any manual checks as required by the
PPSCoP, then they shouldn't be in business.
All they do right now is cause misery and waste resources in
their quest to bury their snouts in the money trough that is the
unregulated private parking industry, not forgetting to mention
abusing the court system for their own enrichment.
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