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#Post#: 82868--------------------------------------------------
Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: a124
Date: July 26, 2025, 3:22 pm
---------------------------------------------------------
Hi all, hoping someone here can help with this.
I received a Parking Charge Notice from ParkingEye on 02/05/2025
after visiting a launderette located within a small estate on
28/04/2025. The driver was a genuine customer and parked
directly outside the launderette. All files are below.
An appeal was submitted through ParkingEye’s online portal on
17/05/2025, explaining that there was no visible signage where
the vehicle was parked, and that the only sign mentioning
parking terms was at the estate entrance, stating that terms and
conditions were “inside.” In the specific area where the driver
parked, there were no clear or accessible signs about paying or
any restrictions.
No confirmation email was sent after the appeal was submitted,
but I have a copy of the template and the supporting evidence.
I’ve been watching my post and checking my mail like a hawk for
the past couple of months, for this and other important
docs/pcn's — but I’ve received no letter and no email with a
notice of rejection to the appeal.
Then on 09/07/2025, I received a Letter Before County Court
Claim from ParkingEye.
I’ve tried contacting them:
- I can’t get through to anyone on the phone.
- I emailed them stating that I never received a notice of
rejection and asked them to resend the rejection letter and
POPLA code.
I haven’t received any response.
What should I do next?
What’s the best way to respond to the Letter Before Claim?
Any advice would be greatly appreciated.
Thanks in advance!
[b]PCN letter front:
HTML https://i.imgur.com/0jqGPPF.jpeg
[b]PCN lettter back:
HTML https://i.imgur.com/VGfROk4.jpeg
[b]Google street view of where I parked (latest pics from 2019):
HTML https://maps.app.goo.gl/LLUfjJ1ngCi1fr5WA
[b]Appeal submitted (Obfuscated):
[attachurl=1]
[b]Site entrance:
HTML https://i.imgur.com/NveoZsf.jpeg
[b]Launderette:
HTML https://i.imgur.com/17MsxUS.jpeg
[b]Where I parked:
HTML https://i.imgur.com/w0aljka.jpeg
[b]My receipt:
HTML https://i.imgur.com/YbvEhEq.jpeg
[b]Walk through from site entrance I used and immediate vicinity
around my parking spot showing no signs with terms and
conditions:
HTML https://youtube.com/shorts/zgH11N0CC4g?si=SGncc1z43MDb0fgo
[b]PDF File sent with appeal with all images/vids:
[attachurl=2]
[b]Letter before claim front:
HTML https://i.imgur.com/cIUuVZ9.jpeg
[b]Letter before claim back:
HTML https://i.imgur.com/79uILLV.jpeg
[b]Email sent after receiving LBC:
HTML https://i.imgur.com/7et4c60.png
[attachment deleted by admin]
#Post#: 82927--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: b789
Date: July 27, 2025, 6:07 am
---------------------------------------------------------
That walk through video is very good evidence of their failure
to comply with the Code of Practice. When you appealed, di you
do so as the driver or only as the Keeper?
This is likely to be a ParkingEye internal legal department case
and they will most likely issue a claim themselves.
For now, you should make a formal complaint to ParkingEye about
their failure to respond to the appeal and failure to provide a
POPLA code. If they say they sent a rejection with a POPLA code,
you can put them to strict proof that their response was
actually posted.
Send the following to ParkingEye complaints:
--- Quote ---
> Dear ParkingEye,
>
> This is a formal complaint regarding your handling of Parking
Charge [insert reference].
>
> A timely appeal was submitted by the Keeper. No response was
received. You failed to issue a Notice of Rejection and failed
to provide a POPLA code. This is a breach of the BPA/IPC Private
Parking Single Code of Practice (PPSCoP). Your failure has
denied the Keeper access to Alternative Dispute Resolution,
contrary to the Consumer Rights Act 2015 and the Pre-Action
Protocol for Debt Claims.
>
> You have now issued a Letter of Claim. This is premature and
procedurally defective. You are attempting to escalate to
litigation without exhausting the required appeal and ADR
process.
>
> The rebuttable presumption of service under CPR 6.26 is
challenged. You are put to strict proof that any Notice of
Rejection was properly addressed, posted, and served. The Keeper
received no correspondence until the Letter of Claim.
>
> You are required to:
>
> [indent]• Suspend the Letter of Claim immediately.
> • Re-issue the Notice of Rejection.
> • Provide a valid POPLA code to enable the Keeper to appeal.
> • Confirm compliance with the PPSCoP and provide evidence of
service.[/indent]
>
> Failure to comply will result in escalation to the DVLA and
the BPA for breach of the PPSCoP and unlawful use of keeper data
under your KADOE contract.
>
> This complaint does not constitute an admission of liability.
All rights are reserved.
>
> Yours faithfully,
>
> [Your Name]
> Registered Keeper
>
> [PCN Reference]
--- End Quote ---
#Post#: 82985--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: a124
Date: July 27, 2025, 1:29 pm
---------------------------------------------------------
Thanks [member=26]b789[/member] for the advice and template.
I'll send a formal complaint. When appealing I think I selected
driver, but I can't remember for sure. Unfortunately, didn't get
a confirmation email once the appeal was submitted.
#Post#: 83953--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: a124
Date: August 3, 2025, 4:08 pm
---------------------------------------------------------
Hi [member=26]b789[/member] or anyone else, It's been a week
since I've sent a formal complaint email to Parking Eye. Haven't
had a response back.
Where do I go from here? Should I send the reply form back to
them that they mentioned in the LBC? I have a few days left
before the 30 day period to send that back is up.
Thanks
a124
#Post#: 83985--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: b789
Date: August 4, 2025, 4:22 am
---------------------------------------------------------
Do not, EVER, complete or send back the form that come with an
LoC!!!
They have 14 days from receipt to acknowledge the complaint and
they musty provide a full response to it within 28 days. Just
wait.
#Post#: 84120--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: a124
Date: August 4, 2025, 5:22 pm
---------------------------------------------------------
[member=26]b789[/member] Thanks for the tip! :)
They've replied back today. They've sent the notice of rejection
for the appeal to an incorrect email address.
HTML https://i.imgur.com/cY0cMvW.png
There should be an 'm' after the 1 and before the @ in my email
address. Rejection letter is attached.
Here is their email reply:
--- Quote ---
> Dear Mr xxxx,
>
>
>
> We note your submission that you appealed the Parking Charge
and received no reply.
>
>
>
> Parkingeye can confirm that we received an appeal on
30/05/2025 and a response advising you that your appeal had been
unsuccessful and providing you a code to lodge a further appeal
to POPLA (Parking On Private Land Appeals) was sent to the email
address provided on 30/05/2025 (please see attached).
>
>
>
> It is not within Parkingeye’s interest to fail to respond to
motorist correspondence as it is preferable to resolve these
matters prior to any legal action being taken.
>
>
>
> Furthermore, we operate a dedicated appeals team and each
appeal is dealt with on a case by case basis.
>
>
>
> It is Parkingeye’s position that the time for a POPLA appeal
to be lodged has now passed and it is noted that you failed to
lodged a further appeal in response to the letter we issued on
30/05/2025, which rejected your appeal. This letter contained a
POPLA verification code.
>
>
>
> Parkingeye stipulates that any internal appeal must be made
within 28 days, which is in line with the Single Code of
Practice (para 8.4), and when Parkingeye rejected your appeal, a
POPLA code was provided. This code expired after a further 28
days, so the time for a POPLA appeal has now passed.
>
>
>
> Once legal action is taken, POPLA is no longer a suitable
method of ADR. POPLA does not take into account legal costs
incurred and POPLA decisions are not binding upon the motorist,
so it is not guaranteed that such an appeal would resolve this
matter.
>
>
>
> However, there are alternate methods of ADR that Parkingeye
remains open to, such as using the Small Claims Mediation
Service and/or direct mediation. Such correspondence can be
processed via post or email and Parkingeye remain open to
considering any correspondence provided in this manner. Please
ensure any such correspondence is clearly marked ‘without
prejudice’.
>
>
>
> We note from your reply to our Letter Before Claim that you
dispute the outstanding sum. We can confirm that we have now
reviewed your correspondence but it is our position that the
Parking Charge remains due.
>
>
>
> We can confirm that £130 remains outstanding and that full
payment is required within the next 14 days to prevent further
action. We are prepared to take legal action if necessary and
should court proceedings be issued, further costs will be
incurred. These will include, but are not limited to, the court
claim issue fee and the solicitors costs referred to within the
Letter Before Claim.
>
>
>
> If you wish to make payment, you can do so by telephoning our
offices on 0330 555 4444, by visiting www.Parkingeye.co.uk, or
by posting a cheque/postal order to the below address. Please
note that you must quote the above Parking Charge reference on
the reverse of the cheque or postal order.
--- End Quote ---
#Post#: 84156--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: b789
Date: August 5, 2025, 4:13 am
---------------------------------------------------------
If the email was incorrectly addressed, how did you receive it?
#Post#: 84164--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: a124
Date: August 5, 2025, 4:31 am
---------------------------------------------------------
Hey, Parking Eye's most recent email sent on 04/08/2025 which is
quoted in my previous post was sent to the correct email
address. They replied to the email I sent on 23/07/2025. With
their most recent email they attached a pdf document that was
the notice of rejection sent on 30/05/2025. In that pdf I can
see the screenshot on page 1, that the email sent on 30/05/2025
was addressed to an incorrect email address.
[attachurl=1]
Hope that makes sense?
#Post#: 84172--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: b789
Date: August 5, 2025, 4:57 am
---------------------------------------------------------
So send a formal complaint showing the evidence that they sent
the rejection with the POPLA code to an incorrect email address.
If they still refuse to issue a valid POPLA code, complain to
the BPA.
#Post#: 84176--------------------------------------------------
Re: Received Letter Before Claim from ParkingEye – No Rejection
Letter or POPLA Code Ever Sent, Godwin Court Camden Town
DIR By: a124
Date: August 5, 2025, 5:09 am
---------------------------------------------------------
Will do. Thanks!
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