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#Post#: 81911--------------------------------------------------
Civil Enforcement Ltd - PCN (POFA compliant)
DIR By: MedMoot123
Date: July 21, 2025, 7:01 am
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Hi all,
I borrowed my father's car for the day on 8/7/25 (as my car was
in for repair) and took it to my gym which has a system where
you need to register your car's registration plate for the car
park or receive a ticket via ANPR cameras.
As I usually always just drive my own car which is registered
with the gym, it didn't cross my mind that I'd need need to
register my dad's car and so lo and behold I received a PCN from
Civil Enforcement Ltd within 14 days of the contravention. I've
checked the POFA guidelines and sadly my POFA is definitely
compliant (see pic).
I followed the NEWBIES guide on MSE and messaged the gym to try
and get the PCN waived that way. Annoyingly, I received the
following generic AI-written platitude:
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Hi [my name],
Thanks for your email, and for being a member of the Club — we
really appreciate your support.
I’m sorry to hear about the Parking Charge Notice (PCN),
especially as you were here for the right reasons. It’s
completely understandable how, with a last-minute vehicle
change, registration can slip your mind.
As the car park is managed by Civil Enforcement Ltd, we don’t
have the authority to cancel or waive fines ourselves — even in
cases like this. The system is fully automated and managed
externally to ensure consistent enforcement.
However, you can submit an appeal directly to Civil Enforcement
via their website:
👉
HTML https://appeals.ce-service.co.uk
(Instructions will also be printed on the back of the PCN.)
When appealing, we recommend explaining that you’re a member of
[my gym], that this was a one-off due to your own car being in
for repair, and that your usual vehicle is already registered.
You can also upload proof of your membership — this can be found
in [my gym] Club app under the “Account” or “Membership” tab.
I do hope they’ll take a lenient view given the circumstances.
If there’s anything else we can help with, just let us know.
Kind regards,
[Operations Manager Name]
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I'm at a bit of a loss on what to do next. As my ticket is POFA
compliant, am I correct in thinking the usual approach of
appealing based on this and not revealing the driver details
wouldn't be successful in this case? Should I instead write an
angry e-mail back to the club and insist they cancel the PCN
else I will end my membership?
I can't imagine doing what the Operation's Manager suggested
(i.e. appealing and begging CE Ltd to kindly cancel the ticket
as I'm a gym member) will be successful, but it may be my next
best shot?
Any advice is greatly appreciated. Thank you so much everyone!
[attachment deleted by admin]
#Post#: 81931--------------------------------------------------
Re: Civil Enforcement Ltd - PCN (POFA compliant)
DIR By: b789
Date: July 21, 2025, 8:49 am
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Where is the front of the Notice to Keeper (NtK)?
Is the car park exclusively for gym members or is it shared with
other businesses?
#Post#: 81942--------------------------------------------------
Re: Civil Enforcement Ltd - PCN (POFA compliant)
DIR By: MedMoot123
Date: July 21, 2025, 9:53 am
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Apologies, here it is.
The car park is just for gym members.
[attachment deleted by admin]
#Post#: 81963--------------------------------------------------
Re: Civil Enforcement Ltd - PCN (POFA compliant)
DIR By: Dave65
Date: July 21, 2025, 11:18 am
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They say they will claim from the keeper, but they have not
invited the keeper to pay the PPN charge.
#Post#: 81967--------------------------------------------------
Re: Civil Enforcement Ltd - PCN (POFA compliant)
DIR By: H C Andersen
Date: July 21, 2025, 11:33 am
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'The creditor does not know both the name of the driver and the
current address for service for the driver.
You can therefore choose to pay.....'
Seems clear to me.
OP, you cannot do anything on your own account other than pay
because the PCN's not in your name. So, what's your father's
take on this? If you're happy to underwrite all of his losses,
if any, in full then I'm sure he'll give you authority to
dispute.
#Post#: 81972--------------------------------------------------
Re: Civil Enforcement Ltd - PCN (POFA compliant)
DIR By: b789
Date: July 21, 2025, 12:02 pm
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--- Quote from: MedMoot123 link ---
>
> The car park is just for gym members.
>
--- End Quote ---
--- Quote from: MedMoot123 link ---
>
> As the car park is managed by Civil Enforcement Ltd, we don’t
have the authority to cancel or waive fines ourselves — even in
cases like this. The system is fully automated and managed
externally to ensure consistent enforcement.
--- End Quote ---
A classic fob-off. If they are the only business at the car park
then it is likely they who have contracted CE to manage the
parking. Why on earth would you want to continue to pay them a
membership fee if they cannot figure out who is the monkey and
who is the organ grinder in their contractual relationship with
CE? Tell them to get the PCN cancelled or lose a member.
As above, any response to CE will have to be in the Keepers
name. You can do all the legwork but it has to be signed as the
Keeper.
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