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#Post#: 7546--------------------------------------------------
Westminster - 11u non payment of parking charge - Brook Street
DIR By: mothepro
Date: October 16, 2023, 1:35 pm
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Hi,
I was in Westminster and found a street parking space. There was
a sign with a QR code to scan which I did, it took me to
pay-by-phone.co.uk
I put in the location code and car details and set it for two
hours. This was at about 14:25. The page told me that two hours
was the same at 12 hours 35 minutes and came up to £0. I went
back and tried it again for 1 hour or 3 hours and it kept giving
the same end time and £0 cost. I clicked to proceed and put in
my card details and it asked me to input an OTP. However I did
not receive any OTP to my phone. I tried again with a different
card and again it didnt work. At that point I was running very
late for my appointment and just left it. When I returned, I saw
I had received a PCN.
Has anyone experienced anything similar? Is there any grounds
for appealing this?
Thanks
Mo
[attachment deleted by admin]
#Post#: 7547--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: DancingDad
Date: October 16, 2023, 2:01 pm
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rooke Street seems to be one where the google car was on foot.
So you can't see the signs.
Somewhere round here but please pinpoint if you can.
HTML https://www.google.co.uk/maps/@51.5128176,-0.1479526,3a,75y,93.53h,80.01t/data=!3m6!1e1!3m4!1seXET00jcXga42Pi-XGGxjw!2e0!7i16384!8i8192?entry=ttu
#Post#: 7556--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: fraser.mitchell
Date: October 16, 2023, 4:04 pm
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I looked at the previous GSV view, (November 2022) and was more
successful. Here is what I think is one of the bays on that
street. This one is opposite Claridges.
You can see the Pay-to-Park sign below the main sign : -
HTML https://maps.app.goo.gl/faPhgYhPkRzrFwFd7
However, the PtP sign won't zoom so it's readable unfortunately.
If you decide to take them to London Tribunals, the first thing
an adjudicator is going to ask is, why didn't you follow the
instructions on the main sign, once Pay-to-Park didn't work ?
#Post#: 7563--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: mothepro
Date: October 16, 2023, 4:27 pm
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The place I parked was here I think
HTML https://www.google.co.uk/maps/@51.512484,-0.1496862,3a,67.3y,162.57h,98.1t/data=!3m6!1e1!3m4!1sOhJQwL-Xbgk8o4k_94bYMg!2e0!7i16384!8i8192?entry=ttu
The QR code was there on the sign and clearly said to use that
to park. Phoning is usually a much longer or more complicated
option, so I used the QR code. I have no idea what Wesminster's
policies are - I don't believe I have parked in Westminster in
the last 15 years. I always travel to town by underground - its
much quicker - and only took the car this time as I have
breathing problems and was on my way to a doctors appointment
for that very reason, and getting there and back on the
underground would be too tiring for me. So when the website told
me that there was n0 cost and I could park there for 12 hours
and 35 minutes at no cost, I assumed parking payments were not
in force for some reason at that location. As I said, I
rechecked my details - car and location and it kept giving me
the same message. Even though it was asking for payment of £0 it
still seemed to want me to put in my card details, which I
assumed I needed to do, so I attempted to do so three times. The
OTP didn't arrive and at that time I was already running late
for my appointment so I had to go. I assumed that as it was £0
cost anyway, hopefully it wouldn't matter that I hadn't
finalised the parking process.
Regards
Mo
#Post#: 7635--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: ivanleo
Date: October 17, 2023, 12:43 pm
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--- Quote from: mothepro link ---
>
> Phoning is usually a much longer or more complicated option,
so I used the QR code.
>
--- End Quote ---
Maybe so, but you can't ignore the instructions on the sign
simply because you're in a hurry, so you're on the back foot
with this one.
I take it you didn't think of using screen recording software to
document the problems you were having?
Did the OTP ever arrive?
#Post#: 7641--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: mothepro
Date: October 17, 2023, 1:35 pm
---------------------------------------------------------
Unfortunately I did not record it - I don't usually use a
smartphone and only take it on occasion for navigation, but I am
not familiar with how to record screens.
We did actually get an OTP for one of the attempts a little
later which I still have. Can that help in any way?
#Post#: 7665--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: ivanleo
Date: October 17, 2023, 6:10 pm
---------------------------------------------------------
--- Quote from: mothepro link ---
>
> We did actually get an OTP for one of the attempts a little
later which I still have. Can that help in any way?
>
--- End Quote ---
Yes! Yes it can!
Can you upload a screenshot of the OTP message?
#Post#: 7678--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: fraser.mitchell
Date: October 18, 2023, 3:18 am
---------------------------------------------------------
The other point to note is that the contravention is for failure
to pay the parking charge, but you did pay. Time is always
allowed to obtain a parking ticket or session. The only argument
is it taking 15 minutes, which in the circumstances seems
reasonable enough, especially as the charge allowed parking all
day, so you never ran out of parking time.
#Post#: 7684--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: DancingDad
Date: October 18, 2023, 5:03 am
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--- Quote from: Incandescent link ---
>
> The other point to note is that the contravention is for
failure to pay the parking charge, but you did pay. ..........
>
--- End Quote ---
That's what was going through my mind, £0 to pay and you paid £0
seems to be correct.
But they may be translating failure to register parking as
failure to pay or there may be a charge and the issue was with
the pay by phone app?
#Post#: 7718--------------------------------------------------
Re: Westminster - 11u non payment of parking charge - Brook
Street
DIR By: mothepro
Date: October 18, 2023, 1:14 pm
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I am attaching a copy of the OTP received
Thanks
Mo
[attachment deleted by admin]
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