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#Post#: 80021--------------------------------------------------
Air line charges for not checking in online
By: Choice4 Date: July 8, 2025, 2:01 am
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Hi all
Can I claim back the money charged by budget airline for not
checking in online
I tried to check in online but they wanted me to pay for a seat
and i skipped as i didn’t want to pay to select a seat , so it
showed i couldn’t check in online until 3hrs before departure
I arrived at the airport about 7am and the flight departure was
9:55am
When I went to the desk to check in I was charged £44 and they
said because the check in desk was now open i couldn’t check in
online anymore.
I am not sure if to mention the name of the airline
It was from Luton to Larnaca in Cyprus
#Post#: 80022--------------------------------------------------
Re: Air line charges for not checking in online
By: Southpaw82 Date: July 8, 2025, 2:20 am
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What does your contract with the airline say about that?
#Post#: 80024--------------------------------------------------
Re: Air line charges for not checking in online
By: Choice4 Date: July 8, 2025, 3:11 am
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I booked through booking.com who sent me an email to check in
online
Via the airline website
So i didn’t have any contract directly with the airline
But i couldn’t check in without selecting a seat and a charge
for it
Which i didn’t do
#Post#: 80027--------------------------------------------------
Re: Air line charges for not checking in online
By: DWMB2 Date: July 8, 2025, 3:18 am
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What does your contract with booking.com say about it?
Aside from the terms of whatever contract(s) you entered into
regarding the flight, the missing piece of the story seems to be
the timings. You mentioned that if you are not purchasing a
reserved seat, online check-in opens 3 hours before departure.
You then mention that you arrived at the airport 2 hours 55 mins
before your flight and went to the desk to check in - did you
make any attempt to check-in online within 3 hours of the
departure, or did you just go straight to the desk?
(I can't see any particular peril in telling us which airline is
involved)
#Post#: 80049--------------------------------------------------
Re: Air line charges for not checking in online
By: Choice4 Date: July 8, 2025, 5:32 am
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I went straight to the desk to check in but when they told me to
pay £44 for not checking in online
I asked if I can still check in online while standing there in
the airport they said no, because the check in desk is now open
Which i didn’t really understand what that has to do with
checking in online
Where can I find my contract with booking.com
#Post#: 80074--------------------------------------------------
Re: Air line charges for not checking in online
By: DWMB2 Date: July 8, 2025, 7:16 am
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[quote author=Choice4 link=topic=7170.msg80049#msg80049
date=1751970746]
Where can I find my contract with booking.com
[/quote]
It would probably have been made available at some point during
the booking process, and/or in any subsequent communications
from booking.com and/or any other involved party.
I've just run a dummy search on booking.com and at the point I
was asked to make payment I was presented with a number of terms
& conditions that I would be agreeing to:
[img width=1076 height=842]
HTML https://i.imgur.com/MNZBgAp.png[/img]
#Post#: 80093--------------------------------------------------
Re: Air line charges for not checking in online
By: Choice4 Date: July 8, 2025, 8:58 am
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The airline sent this email about check in
“It’s almost time to fly! Make sure to check in through the
airline’s website to avoid extra charges at the airport.
View your check-in information to find your booking reference
and other information you’ll need.”
#Post#: 80094--------------------------------------------------
Re: Air line charges for not checking in online
By: Choice4 Date: July 8, 2025, 9:00 am
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I found this on booking .com website terms and conditions
[attachment deleted by admin]
#Post#: 80100--------------------------------------------------
Re: Air line charges for not checking in online
By: DWMB2 Date: July 8, 2025, 9:37 am
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It's not entirely clear how the term you have shared is relevant
to the situation you are seeking advice on.
#Post#: 80102--------------------------------------------------
Re: Air line charges for not checking in online
By: Choice4 Date: July 8, 2025, 9:42 am
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I shared what I could find in their terms and conditions
Because i couldn’t find any contract with them
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