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#Post#: 79854--------------------------------------------------
Premier Park PCN - Exceeded maximum stay - Costco, Capital
Shopping Park, Cardiff
DIR By: MyronAub
Date: July 7, 2025, 4:18 am
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Upon entering the car park, the driver found a space, parked up
and entered the Costco customer service area. Costco is a
members only store and as this was the first time visiting the
driver had to queue for over half an hour before being able to
complete the membership process to receive membership cards and
finally be able to enter the store proper.
The Costco store is huge and as this was the driver's first time
they spent several hours exploring every aisle before finally
buying £450 worth of goods. There were further delays leaving
the store as all trolleys are manually checked against receipts.
Upon transferring the large number of purchases to the car and
returning the trolley to the store, no other store was visited
and the driver left the car park, allegedly exceeding the 3hr
parking limit as the claimed duration was 3hr 26min.
At some point in the last few weeks the registered keeper (a
different person to the driver) received a PCN through the post
but they missed it initially and only opened the letter
yesterday and showed it to the driver.
Can this be challenged? Do Premier Park follow the requirements
of the Protection of Freedoms Act to be able to transfer
liability?
[img]
HTML https://imgur.com/a/EiyYWGP[/img]
[img]
HTML https://imgur.com/a/3YBPQ3e[/img]
Streetview Link
HTML https://maps.app.goo.gl/qSZFiE7v1PGDyWX38
Sadly no parking sign photos as the location is over an hour
away from home.
[attachment deleted by admin]
#Post#: 79857--------------------------------------------------
Re: Premier Park PCN - Exceeded maximum stay - Costco, Capital
Shopping Park, Cardiff
DIR By: jfollows
Date: July 7, 2025, 4:25 am
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Please read
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/,<br
/>we can hardly help much if you don’t show us the PCN, for
example.
That said, ask Costco to cancel it, this is always the best
first course of action.
#Post#: 79860--------------------------------------------------
Re: Premier Park PCN - Exceeded maximum stay - Costco, Capital
Shopping Park, Cardiff
DIR By: MyronAub
Date: July 7, 2025, 4:26 am
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--- Quote from: jfollows link ---
>
> Please read
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/,<br
/>we can hardly help much if you don’t show us the PCN, for
example.
>
> That said, ask Costco to cancel it, this is always the best
first course of action.
>
--- End Quote ---
Thanks, the post does include embedded imgur urls but for some
reason the images are not showing so I've now also added them as
attachments.
#Post#: 79885--------------------------------------------------
Re: Premier Park PCN - Exceeded maximum stay - Costco, Capital
Shopping Park, Cardiff
DIR By: MyronAub
Date: July 7, 2025, 6:52 am
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--- Quote from: jfollows link ---
>
> ask Costco to cancel it, this is always the best first course
of action.
>
--- End Quote ---
As suggested I've now contacted Costco who have advised "We have
forwarded your email to the relevant management team and you
will be contacted directly with an update as soon as possible".
The PCN was opened after the 14 day "discounted charge" period
but it's still within the 28 day appeal time limit so presumably
advice would be to submit an appeal now to extend the deadline?
#Post#: 79891--------------------------------------------------
Re: Premier Park PCN - Exceeded maximum stay - Costco, Capital
Shopping Park, Cardiff
DIR By: jfollows
Date: July 7, 2025, 7:13 am
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See
HTML https://www.ftla.uk/private-parking-tickets/civil-parking-charge-notice-costco/msg760/#msg760
#Post#: 79959--------------------------------------------------
Re: Premier Park PCN - Exceeded maximum stay - Costco, Capital
Shopping Park, Cardiff
DIR By: MyronAub
Date: July 7, 2025, 12:40 pm
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--- Quote from: jfollows link ---
>
> ask Costco to cancel it, this is always the best first course
of action.
>
--- End Quote ---
Good news, Costco have cancelled the parking ticket. :)
Thanks for the suggestion, as it's a retail park with other
stores I'd wrongly assumed the parking company would be a law to
themselves and so I hadn't thought of contacting the store
itself.
Very quick and decisive action by Costco so credit where it's
due; superb customer service.
#Post#: 79961--------------------------------------------------
Re: Premier Park PCN - Exceeded maximum stay - Costco, Capital
Shopping Park, Cardiff
DIR By: jfollows
Date: July 7, 2025, 12:46 pm
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Good to hear, thanks for letting us know.
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