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#Post#: 79337--------------------------------------------------
Parkingeye PCN - No registration entered - Aspire Leisure
Centre, Stanmore
DIR By: Centurionha8
Date: July 2, 2025, 8:34 pm
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Hi Everyone
Complete newbie here, so apologies in advance if I make any
errors. I wish I had read this forum beforehand.
I'm writing on behalf of my mum, who is 78 years old and a Blue
Badge holder.
She received a PCN from ParkingEye for an alleged transgression
whilst using the Aspire Leisure Centre. She is a member there,
having been referred by her GP for physio. She visits multiple
times per week.
HTML https://maps.app.goo.gl/4cF48XbZfNEJCkmcA
The leisure centre has free parking for 4 hours, but requires
VRN entry at a terminal at the reception. There is no
confirmation sent from the the terminal to state that the
vehicle has been registered. My mum has done this every time
since she joined. As she has been classed as vulnerable, the
leisure centre have put her VRN on a whitelist.
On the day of the PCN, she was using a courtesy vehicle from
Enterprise, having been involved in a road traffic accident and
her normal car was in for repair.
ParkingEye have issued a PCN stating that she did not enter the
VRN in the terminal. She is adamant that she did, and for the
courtesy car, not her normal car. I even sent her a photo of
the car registration to ensure she had it to hand for when she
went to the leisure centre.
I wish I had read this forum, but have already sent in the first
appeal. I confirmed that she was the vehicle hirer/driver. The
initial PCN had been sent to Enterprise Rent-a-Car.
The leisure centre are saying there is nothing they can do to
cancel the notice. However, they have provided me a screenshot
to say that she was at the leisure centre for a pre-booked
activity covered the period of the PCN.
I sent the appeal to ParkingEye, along with copies of her Blue
Badge & screenshot of her booking.
ParkingEye have replied that she has not provided any proof that
she did enter the VRN into their system, which is an absurdity.
Below is an extract of the text they have sent:
"In your appeal you state that the vehicle was registered to
park on site for the duration of
the stay. After reviewing our records, we are unable to locate
any vehicle details that
match or resemble your vehicle registration within our system.
In order for us to consider your appeal, we kindly request you
provide further evidence to
confirm your vehicle was registered to park on site."
I have further responded, restating that she was on the
whitelist as a vulnerable leisure centre user, provided evidence
of a pre-booked session, and asked various questions about the
integrity of their IT systems.
I expect this to get rejected.
Any advice on how to proceed? I have no faith in POPLA.
My mum has been through cancer and mobility issues over the last
5 years. The leisure centre is a lifeline for her. I was
worried that after being involved in a car accident, she would
become housebound, but thankfully she continued to use the
leisure centre. I don't want her to be deterred from using the
leisure centre due to these frivolous PCNs.
I've attached copies of her PCN, and the correspondence with
ParkingEye.
Given the car park is actually free with a 4-hour limit, and my
mum stayed for about 90 mins, what is the actual loss that they
can charge for?
Thank you!
[attachment deleted by admin]
#Post#: 79344--------------------------------------------------
Re: Parkingeye PCN - No registration entered - Aspire Leisure
Centre, Stanmore
DIR By: ixxy
Date: July 3, 2025, 1:41 am
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They can claim for the value of the PCN, arguments about free
parking and estimates of loss went out the window in 2015,
Beavis vs Parkingeye. Worse case if it got to court and she
loses she could be looking at around £250. You migh5 think it
frivolous but you'd be the first to moan if your mum couldn't
park because all the local commuters have filled up the car
park.
Next steps are POPLA, you have more chance with them than IAS,
however Parkingeye will be able to provide time stamped lists of
all the regs entered on the day showing the iPad was working and
that the regin question was not entered. If there were entries
close to the time she registered it will show the iPad were
working. On the basis POPLA will probably conclude the PCN was
issued correctly.
After that wait for the debt collectors letters, then a letter
of claim which may or may ot result in court.
There may be other defences but as you've confirmed she was the
driver you've closed many of them down and you can't use unclear
signage as an excuse because you've admitted in your appeal on
her behalf she knew she had to register. You've also already
tried plan A to get the landowner to cancel it.
2 choices really, pay it and it will go away or sit back as she
gets bombarded with debt collectors letters. I would still
appeal to POPLA regardless as it shows good faith and that it
wasnt just ignored.
#Post#: 79366--------------------------------------------------
Re: Parkingeye PCN - No registration entered - Aspire Leisure
Centre, Stanmore
DIR By: b789
Date: July 3, 2025, 4:08 am
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What a pity the "golden ticket" was wasted. I don't think you
have any chance with POPLA. Mitigation is not considered and you
have no proper argument to rebut their evidence that the vehicle
was not registered to park.
You would have much better chance at court, if this ever
escalated to a claim and hearing. The odds of it ever getting
the far are slim. However, if ti did, you'd have a good chance
of succeeding.
Depending on how ParkingEye choose to escalate this, whether
through their own in-house legal team or by using a bulk
litigator, will be the main factor. If they use DCB Legal to
issue a claim, you can guarantee that as long as it is defenced,
no matter how poorly, it will either be struck out or
discontinued.
So, you can try POPLA for what it's worth but I doubt it will be
successful. In which case, their decision is not binding and has
no bearing on anything going forwards.
There would follow a whole load of useless debt recovery letters
which can be safely ignored. Debt collectors are powerless
except to try and persuade the low-hanging fruit on the gullible
tree to pay up out of ignorance and fear.
Eventually, a Letter of Claim (LoC) would be issued and that is
when would advise you come back over this, unless anyone else
is prepared to assist you with a futile POPLA appeal.
#Post#: 79796--------------------------------------------------
Re: Parkingeye PCN - No registration entered - Aspire Leisure
Centre, Stanmore
DIR By: Centurionha8
Date: July 6, 2025, 11:40 am
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Thanks for the replies. I'm going to try her MP and see what
happens. The leisure centre told me that previous users have
had the charge reduced to £20
#Post#: 80535--------------------------------------------------
Re: Parkingeye PCN - No registration entered - Aspire Leisure
Centre, Stanmore
DIR By: Centurionha8
Date: July 10, 2025, 4:50 pm
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A final update that after emailing the MP the PCN was cancelled.
Thanks all!
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