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#Post#: 79325--------------------------------------------------
Received PCN Despite Spending £106 and Paying for Parking – Need
Advice Overstay 18minutes!
DIR By: D23
Date: July 2, 2025, 5:25 pm
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Hi all,
I've received a Parking Charge Notice (PCN) from Excel Parking
Services after visiting Iceland Ilford (IG1 1DL) on 10th June
2025. The PCN states that I overstayed the permitted time, with
a recorded stay of 1 hour, 18 minutes, and 8 seconds, and they
are demanding a payment of £100.
Here are the key details:
PCN Ref: EPS25515107
VRM: KL18 EKJ
Vehicle: BMW 420i M Sport Auto
Date of Contravention: 10/06/2025
Date of Issue: 17/06/2025
Duration of Stay: 01:18:08
Contravention Reason: "80) Parked for longer than the maximum
period permitted"
My situation:
I did pay for parking, and I also spent £106 inside Iceland
during this visit. I had a large shop, and the self-checkout
tills were too small to handle the volume of items I had. A
store assistant advised me to take my items across the store to
a manned till, which took significant time and effort.
I had to:
Scan and unload everything at self-checkout
Take the items to the other side of the store
Wait for a staff member to come and open a till
Reload and scan everything again to complete payment
This whole process took extra time through no fault of my own,
and I feel it is unfair to be penalised for something that
occurred due to the store's limitations and staff instructions.
I still have the receipt showing the amount spent, and I can
provide proof of the parking payment if necessary.
Questions:
Do I have a strong case for appeal?
Should I contact Iceland and ask them to cancel the PCN?
Is Excel Parking known to back down in cases like this?
Should I appeal directly or go through POPLA if needed?
Any advice or guidance from those who’ve had similar experiences
would be really appreciated. Thanks in advance!
I CURRENTLY HAVE NOT REPLIED TO THEM
[attachment deleted by admin]
#Post#: 79346--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: JustLoveCars
Date: July 3, 2025, 1:49 am
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--- Quote from: D23 link ---
>
> Do I have a strong case for appeal?
>
--- End Quote ---
Nope.
--- Quote from: D23 link ---
>
> Should I contact Iceland and ask them to cancel the PCN?
>
--- End Quote ---
Yes!!! If they will intervene.
--- Quote from: D23 link ---
>
> Is Excel Parking known to back down in cases like this?
>
--- End Quote ---
No, they generally issue court claims.
--- Quote from: D23 link ---
>
> Should I appeal directly or go through POPLA if needed?
>
--- End Quote ---
You won't get POPLA as it's not a BPA operator. You'll get the
IAS which will almost certainly state the charge is payable due
to a breach of the displayed terms.
#Post#: 79364--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: DWMB2
Date: July 3, 2025, 3:59 am
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--- Quote from: JustLoveCars link ---
>
> [quote author=D23 link=topic=7099.msg79325#msg79325
date=1751495100]
> Should I contact Iceland and ask them to cancel the PCN?
>
--- End Quote ---
Yes!!! If they will intervene.
[/quote]
This should absolutely be your first port of call, going as far
up the chain as you can - have a search on here for other
Iceland cases in case you need emails for management etc. -
anecdotally Iceland can be pretty good at intervening to help
genuine customers.
#Post#: 79368--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: b789
Date: July 3, 2025, 4:14 am
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Just go to the top of the management food chain with your
complaint. Tarsem Dhaliwal is the man.
#Post#: 80468--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: D23
Date: July 10, 2025, 9:35 am
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Does anyone have an email for him as I found one and tagged
Iceland Customer support but support have turned around and said
contact excel see images. The email I found for him was
dhaliwalt@iceland.co.uk this one bounced back
Tarsem.Dhaliwal@iceland.co.uk this one went through but there's
been no reply
[attachment deleted by admin]
#Post#: 80493--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: b789
Date: July 10, 2025, 10:50 am
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Is the car park for use by Iceland only or is it used by several
other stores or businesses?
Tarsem.Dhaliwal@iceland.co.uk is the correct email address.
#Post#: 80497--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: D23
Date: July 10, 2025, 11:22 am
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Used by Iceland only. Should I resend my email to him?
#Post#: 80498--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: D23
Date: July 10, 2025, 11:25 am
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Screenshot of carpark entrance
[attachment deleted by admin]
#Post#: 80499--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: b789
Date: July 10, 2025, 11:25 am
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yes. Also CC in yourself.
#Post#: 84513--------------------------------------------------
Re: Received PCN Despite Spending £106 and Paying for Parking –
Need Advice Overstay 18minutes!
DIR By: D23
Date: August 6, 2025, 4:43 pm
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✅ Final Update – PCN Cancelled!
Thanks to everyone who offered advice — I’m pleased to confirm
that Excel Parking has now cancelled the PCN following
intervention from Iceland’s executive team.
Full Timeline & Outcome:
I received a PCN from Excel for overstaying by 18 minutes at
Iceland Ilford, despite:
Paying for parking
Spending £106 in-store
Being delayed because a staff member asked me to move my large
shop from a self-checkout till (which was too small) to a manned
till across the store, which added significant time
I first contacted Iceland Customer Services, but got a generic
response saying:
“Please get in touch with Excel directly to resolve the matter,
as the car park is not owned by Iceland.”
— Safia, Iceland Customer Care Team
While waiting for a reply from the CEO’s office, I also went
into the store in person. I was told the manager was on leave,
but a staff member listened, asked to see the PCN, and took a
photo of it on his phone. He told me to come back the following
week to speak to the manager — though I’m not sure if that led
to anything.
I had already sent an email (and later resent it) to Tarsem
Dhaliwal, CEO of Iceland, at Tarsem.Dhaliwal@iceland.co.uk,
explaining the situation fully and attaching my receipt.
Eventually, I received a reply from Josh in the Executive
Resolutions Team, who asked for my address and confirmed their
Property Department would contact Excel.
On 28 July, I received confirmation from Ashley (also from the
Executive Team) that:
“Our Property Department have received confirmation from Excel
Parking that the PCN has been cancelled.”
I also mentioned that I’d stopped shopping at Iceland since
receiving the fine, and that I hoped for a resolution so I could
return with peace of mind.
🔑 Key Takeaways:
Customer service may not help — escalate it to the top
Be clear, polite, and attach proof (e.g. receipt, explanation,
reg number)
If you’re a genuine customer, Iceland can step in
Following up both via email and in person shows persistence and
can help
Massive thanks again to everyone who supported and advised me
here — this forum really made the difference. I hope this post
helps others in similar situations!
I've attached full email thread with the executive team
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