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#Post#: 83309--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: Hyperspeed101
Date: July 29, 2025, 9:51 am
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In relation to blocking Trace's number, I seen in another thread
which I think you were commenting on about potential stating
about harrassment so thought if I have a record of it, could
help aid me.
I don't have anything other than an automated email for when
I've tried to email them. It states "Thank you for your email.
This customer service email address is no longer monitored.
Please use our other methods of contact below"- all of which
send you to their website where you can live chat with an
advisor, which is a waste of time, or submit a form, for which
you get no email confirmation that you've sent. I've taken a
video on my phone of the form I've sent as it will be time
stamped but right now, outside of calling them or web chat, I
have no means to formally lodge my complaint to act as an
appeal?
#Post#: 83323--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: b789
Date: July 29, 2025, 11:07 am
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If you've used the form and taken a screenshot of what it is you
sent then you have done all you can for now.
#Post#: 85099--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: Hyperspeed101
Date: August 11, 2025, 7:06 am
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Thank you for all of your advice over the past month, it's
definitely helped give me reassurance.
Today, I have received a text message from TraceGroup stating:
"pending legal action"- can I assume that the advice remains the
same in terms of ignoring them?
What can happen as next steps as I've not received any form of
communication from NCP from my 4 attempts of communication on
July 4th and July 24th(email), two completed forms, the most
recent on the 25th of July which I screen recorded. Any further
advice in terms of what to expect would be greatly appreciated.
#Post#: 85101--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: jfollows
Date: August 11, 2025, 7:22 am
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Wait for a Letter of Claim, probably from Moorside Legal, but
block Trace Group if you haven’t done so already and have
nothing to do with them.
#Post#: 85108--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: DWMB2
Date: August 11, 2025, 7:44 am
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--- Quote from: b789 link ---
>
> As they hold an incorrect address for you, you MUST send a
data rectification notice (DRN) to NCP DPO, instructing them to
update your details with your current address for service and to
erase your old address. The highlighted words are there for a
reason, so use them.
>
--- End Quote ---
Did you do this? If you've sent a DRN and they haven't replied,
you could complain to the ICO about this lack of response.
Regarding their lack of response to your other correspondence,
you can complain to the British Parking Association.
#Post#: 85109--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: Hyperspeed101
Date: August 11, 2025, 7:48 am
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--- Quote from: DWMB2 link ---
>
> [quote author=b789 link=topic=7082.msg79270#msg79270
date=1751473409]
> As they hold an incorrect address for you, you MUST send a
data rectification notice (DRN) to NCP DPO, instructing them to
update your details with your current address for service and to
erase your old address. The highlighted words are there for a
reason, so use them.
>
--- End Quote ---
Did you do this? If you've sent a DRN and they haven't replied,
you could complain to the ICO about this lack of response.
Regarding their lack of response to your other correspondence,
you can complain to the British Parking Association.
[/quote]
I did this on the 2nd of July, however, I never received a
response and when I spoke with their live chat having received a
bounce back from my complaint email, about how I can formally
complain, they said the details hadn't been updated on the
system and they had no access to it?
In terms of ICO and British Parking Association, any advice in
relation to 1.) Best Email address to use and 2.) Content of
what I should be including in the email
#Post#: 85116--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: DWMB2
Date: August 11, 2025, 8:07 am
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ICO - Make a Complaint
HTML https://ico.org.uk/make-a-complaint/
British Parking Association - Complaints
HTML https://portal.britishparking.co.uk/compliance/LogComplaint
or
mailto:aos@britishparking.co.uk
aos@britishparking.co.uk
#Post#: 96406--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: Hyperspeed101
Date: November 1, 2025, 4:52 am
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I appreciate it's been a couple of months since my last post but
I've just recently received a "Letter Before Claim" from
Moorside Legal.
It's predominantly stating that I have an unpaid invoice of
£170. It threatens of a CCJ, and on the letter only gives 3
options of contact for paying and I need to reply within 30
days. Letter is dated 21st of October, I've only just returned
from a week away to receive this letter.
What are the advisable next steps? I'm conscious that nowhere on
their letter does it include an email address to contact them so
not sure how to reply to this to dispute it?
#Post#: 96415--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: InterCity125
Date: November 1, 2025, 6:09 am
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Post a picture of the LoC redacting personal info.
There is no rush so just relax.
#Post#: 96416--------------------------------------------------
Re: Advice Needed- NCP Birmingham International Airport
DIR By: Hyperspeed101
Date: November 1, 2025, 6:17 am
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HTML https://i.postimg.cc/zvDH7tVk/LBC.jpg
I'm hoping this works, please let me know if it's viewable.
Thanks
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