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#Post#: 101877--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: b789 Date: December 10, 2025, 9:57 am
---------------------------------------------------------
You are way overthinking this. You’re reading far too much into
that complaint response.
Let me be absolutely clear: this case is not heading for a
hearing. Not in any realistic universe. DCB Legal’s business
model on single private parking claims is simple:
[indent]• Fire off bulk, low-quality claims with slurry template
Particulars of Claim.
• Hoover up easy default judgments and scared people who pay
when they see “court”.
• Where a defendant files a competent defence and follows the
process, quietly discontinue before the trial fee is
due.[/indent]
That is what they do. Over and over again. We only scratch the
very tip of the iceberg and we have sight of well over 700
discontinuances over the last couple of years.
On this forum, for properly defended single-PCN claims run by
DCB Legal, the pattern is effectively 100%: they fold before a
hearing. The statistical chance of your defended claim, with a
CPR 16.4 defence and the Mazur/Ensall issue flagged, actually
reaching a final hearing is not just “low” – it is vanishingly
small. I am talking well under 1 in 1,000 based on what we know
and experience.
That’s why I say – and stand by – that if this ever gets as far
as a hearing, I’ll eat my hat and help you with your witness
statement. I am that confident it won’t happen.
A few specifics:
[indent]• Their line about “we intend to proceed” and “we are
reviewing our processes” is pure face-saving. They cannot write
“you’ve nailed us on Mazur and we’re backing off”; they have to
maintain the pretence that everything is fine and they’re
marching resolutely towards trial.
• Mazur and the Legal Services Act point are already doing their
job by sitting on the court file and with the SRA. You’ve raised
legitimate issues. Their boilerplate attempt to brush it off
doesn’t make those issues disappear.
• The £100 you paid to DRP absolutely counts. DRP were acting as
the client’s agent. Payment to an authorised agent is payment to
the principal. At witness statement stage (if we even get that
far) you will:
[indent]• Exhibit the DRP demand for £100 for this exact PCN;
and
• Exhibit your bank statement showing £100 paid to DRP; and
• Explain that the principal sum was paid long before
proceedings and what’s now being chased is made-up add-ons and
duplication.[/indent][/indent]
As for what you do now:
[indent]• You do not need to reply to that “complaint closed”
email at all.
• You have already:
[indent]• Filed your defence focused on their defective
Particulars of Claim, and
• Emailed the court about the Mazur/Ensall issue, and
• Reported the matter to the SRA.[/indent][/indent]
Those boxes are ticked. Nothing you say to a “Complaints and
Compliance Associate” will alter the trajectory of the claim.
The next meaningful step will come from the court, not from DCB
Legal. When the court sends you the Notice of Allocation and
directions (naming your local court and giving a trial fee
deadline), post that up.
But I repeat, so you don’t lose sleep over this: on a defended,
single-ticket Euro Car Parks claim run by DCB Legal, with this
defence on file and the Mazur/SRA issues raised, the realistic
probability of you ever sitting in front of a judge is
effectively zero.
#Post#: 104254--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: helenwhite00 Date: January 1, 2026, 6:04 pm
---------------------------------------------------------
As always thanks for the advice in the last post and Happy New
Year 🎉
I have received my mediation date now of 9th January. Do I
consider any offers to settle in that (e.g.agree to pay have for
the additional admin costs so £35) do I just say that I have
already paid and so am not willing to pay twice and so will go
to court if needed…?
Thanks,
Helen
#Post#: 104257--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: b789 Date: January 1, 2026, 6:36 pm
---------------------------------------------------------
As I already advised, mediation is NOT part of the judicial
process and the mediator is not legally trained. No judge is
involved. The whole mediation call is a complete waste of
everyones time. You DO NOT try and negotiate any settlement.
Simply ask the questions as advised above and offer £0. It will
be over in minutes.
You will NOT be paying a penny to anyone. I can assure you that
once the claim is transferred to your local county court, if the
procedural judge does not strike the claim out, DCB Legal will
discontinue just before they are required to pay the £27 trial
fee. That will then be the end of the matter.
Do not scupper that outcome by trying to overthink this. We have
over 750 discontinuations from DCB Legal over the last couple of
years. No claim for under £600 ever reaches a hearing. If not
struck out, they WILL discontinue.
#Post#: 110868--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: helenwhite00 Date: February 23, 2026, 5:06 pm
---------------------------------------------------------
Hi,
So I have had my mediator appointment now (my mistake it was 9th
Feb not 9th Jan) and mediator was very nice, he went through
everything with me then called DCBL and they offered to settle
for £220.
Obviously I said no but honestly I was expecting a lower offer
(even though I would still have said no) so is usual for them to
come with an offer this high?
They also said they had not had any evidence from me of the £100
payment – this is not true as I provided via email and so have
the evidence of that.
DCBL have also tried to call me a several times (inc. four times
this last week since mediation and automated voicemail message
asking to call them back), I was working anyway so didn’t answer
and as I want anything in writing but if they call again am I OK
to continue ignoring or should I respond to let them know I want
things in writing (i.e. would the court if it gets that far look
badly on me not answering).
In terms of next steps, mediator advised I will get a court date
but it maybe 6-12months, in terms of knowing if DCBL will
proceed will they usually make that determination when have to
pay the (additional) court fee as it sounds like they have
already had to pay an initial fee (per mediation email)
Note: I don’t know if this has any impact but my nearest court
is Crewe and DCBL being based in Runcorn that is close by and so
just wondering if they are more likely to pursue cases that are
close / easy for them to attend….?
Thanks,
Helen.
#Post#: 110869--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: helenwhite00 Date: February 23, 2026, 5:07 pm
---------------------------------------------------------
Below is the actual email I got following the mediation:
Mediation Not Settled
Claim number: XXXXXXXX
Parties: EURO CAR PARKS LIMITED v HELEN XXXXXXX
Thank you for using the Small Claims Mediation Service today.
Although a settlement could not be reached on this occasion the
parties are reminded that Court is considered a last resort and
in which case both parties are encouraged to continue to
communicate where possible in an attempt to resolve the claim,
you may find that today's mediation gives you both a base upon
which to build on.
If the parties can satisfactorily resolve the matter without the
need of the Court, the Claimant should complete a notice of
discontinuance using the appropriate form in the link and file
it with the appropriate Court; N279 - w3 Notice of
discontinuance (6.99) (publishing.service.gov.uk) or update
Online Civil Money Claims through your account.
If not already done so. the claim will now be transferred out of
our business centre to a court where standard directions will be
given and you will be notified in writing of the next stages to
follow. It is important that both parties follow these
instructions and adhere to the timetable set down by the Court
which will include a further court fee and a final hearing for
determination of the matter. Further information can be found
at; Make a court claim for money: What a court claim is - GOV.UK
(www.gov.uk)
Many thanks for your participation in Mediation.
#Post#: 111122--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: helenwhite00 Date: February 25, 2026, 7:42 am
---------------------------------------------------------
Just bumping this up so for a reply and just to add DCBL tried
to call me again yesterday, thank you
[quote author=helenwhite00 link=topic=6980.msg110868#msg110868
date=1771888012]
Hi,
So I have had my mediator appointment now (my mistake it was 9th
Feb not 9th Jan) and mediator was very nice, he went through
everything with me then called DCBL and they offered to settle
for £220.
Obviously I said no but honestly I was expecting a lower offer
(even though I would still have said no) so is usual for them to
come with an offer this high?
They also said they had not had any evidence from me of the £100
payment – this is not true as I provided via email and so have
the evidence of that.
DCBL have also tried to call me a several times (inc. four times
this last week since mediation and automated voicemail message
asking to call them back), I was working anyway so didn’t answer
and as I want anything in writing but if they call again am I OK
to continue ignoring or should I respond to let them know I want
things in writing (i.e. would the court if it gets that far look
badly on me not answering).
In terms of next steps, mediator advised I will get a court date
but it maybe 6-12months, in terms of knowing if DCBL will
proceed will they usually make that determination when have to
pay the (additional) court fee as it sounds like they have
already had to pay an initial fee (per mediation email)
Note: I don’t know if this has any impact but my nearest court
is Crewe and DCBL being based in Runcorn that is close by and so
just wondering if they are more likely to pursue cases that are
close / easy for them to attend….?
Thanks,
Helen.
[/quote]
#Post#: 111538--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: helenwhite00 Date: February 28, 2026, 10:51 am
---------------------------------------------------------
Just bumping up as hoping someone can get back to me based on my
latest update and questions below, thanks
[quote author=helenwhite00 link=topic=6980.msg111122#msg111122
date=1772026965]
Just bumping this up so for a reply and just to add DCBL tried
to call me again yesterday, thank you
[quote author=helenwhite00 link=topic=6980.msg110868#msg110868
date=1771888012]
Hi,
So I have had my mediator appointment now (my mistake it was 9th
Feb not 9th Jan) and mediator was very nice, he went through
everything with me then called DCBL and they offered to settle
for £220.
Obviously I said no but honestly I was expecting a lower offer
(even though I would still have said no) so is usual for them to
come with an offer this high?
They also said they had not had any evidence from me of the £100
payment – this is not true as I provided via email and so have
the evidence of that.
DCBL have also tried to call me a several times (inc. four times
this last week since mediation and automated voicemail message
asking to call them back), I was working anyway so didn’t answer
and as I want anything in writing but if they call again am I OK
to continue ignoring or should I respond to let them know I want
things in writing (i.e. would the court if it gets that far look
badly on me not answering).
In terms of next steps, mediator advised I will get a court date
but it maybe 6-12months, in terms of knowing if DCBL will
proceed will they usually make that determination when have to
pay the (additional) court fee as it sounds like they have
already had to pay an initial fee (per mediation email)
Note: I don’t know if this has any impact but my nearest court
is Crewe and DCBL being based in Runcorn that is close by and so
just wondering if they are more likely to pursue cases that are
close / easy for them to attend….?
Thanks,
Helen.
[/quote]
[/quote]
#Post#: 112580--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: helenwhite00 Date: March 9, 2026, 2:06 pm
---------------------------------------------------------
Hi everyone, bumping again as really hoping for reply on my
questions following mediator appointment as below.
Also as DCB legal have tried calling me again and not sure
whether I just ignore or answer and ask them to put anything in
writing or send them an email asking them not to call and put
anything in writing or do I answer and just say I am not willing
to pay anything….?
Not sure anyway if they want to make a better offer why they
didn’t do that through mediator….
[quote author=helenwhite00 link=topic=6980.msg111538#msg111538
date=1772297487]
Just bumping up as hoping someone can get back to me based on my
latest update and questions below, thanks
[quote author=helenwhite00 link=topic=6980.msg111122#msg111122
date=1772026965]
Just bumping this up so for a reply and just to add DCBL tried
to call me again yesterday, thank you
[quote author=helenwhite00 link=topic=6980.msg110868#msg110868
date=1771888012]
Hi,
So I have had my mediator appointment now (my mistake it was 9th
Feb not 9th Jan) and mediator was very nice, he went through
everything with me then called DCBL and they offered to settle
for £220.
Obviously I said no but honestly I was expecting a lower offer
(even though I would still have said no) so is usual for them to
come with an offer this high?
They also said they had not had any evidence from me of the £100
payment – this is not true as I provided via email and so have
the evidence of that.
DCBL have also tried to call me a several times (inc. four times
this last week since mediation and automated voicemail message
asking to call them back), I was working anyway so didn’t answer
and as I want anything in writing but if they call again am I OK
to continue ignoring or should I respond to let them know I want
things in writing (i.e. would the court if it gets that far look
badly on me not answering).
In terms of next steps, mediator advised I will get a court date
but it maybe 6-12months, in terms of knowing if DCBL will
proceed will they usually make that determination when have to
pay the (additional) court fee as it sounds like they have
already had to pay an initial fee (per mediation email)
Note: I don’t know if this has any impact but my nearest court
is Crewe and DCBL being based in Runcorn that is close by and so
just wondering if they are more likely to pursue cases that are
close / easy for them to attend….?
Thanks,
Helen.
[/quote]
[/quote]
[/quote]
#Post#: 112891--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: helenwhite00 Date: March 11, 2026, 2:24 pm
---------------------------------------------------------
Hi Everyone,
I really hope I have not done anything to upset people as not
had any responses to my recent posts.
I did decide to speak briefly to DCB Legal today, when they
called again, only to ask them to put anything in writing and as
they have my email address can send to that.
Assume I just need to wait now but this is still going forward I
really hope people on this forum will still be able to respond.
Would like to know as well if their settlement offer in
medication of £220 which as noted in previous post seemed high
to me is actually normal.
It also sounded from the mediation email follow-up like DCB
legal had already paid a fee “….which will include a further
court fee and a final hearing for determination of the matter”
but I thought the likely time they would discontinue would be
before they had to pay any court fees….?
Thanks,
Helen.
#Post#: 112940--------------------------------------------------
Re: Letter of Claim - DCB Legal
By: InterCity125 Date: March 12, 2026, 3:06 am
---------------------------------------------------------
Nothing to do right now apart from keeping an eye out for
updates from the court system.
DO NOT ENGAGE WITH DCB LEGAL - They ONLY want your money and are
not interested in fairness or your evidence.
Block their number.
Do not respond to any email contact.
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