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#Post#: 7167--------------------------------------------------
Who do I complain to, TFL playing silly b***ers
DIR By: Korting
Date: October 11, 2023, 4:22 am
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I've been asked to intervene on behalf of a friend who wants to
scrap his car, has applied for the scheme in time but TFL are
playing up.
Please read below and advise if possible.
Dear
I am resident of the ******* ward. I have applied for the £2000
ULEZ car scrappage grant on the 21st August 2023. I had at the
point met all the criteria for the application. My vehicle,
R****** had current road tax, insurance, I had owned the car for
over 12 months.
Application Number for scrappage : 1.........
Road user account 2........
The application was rejected on 4th September - reason for
rejection was the car had no road tax on it at the point of
application. The vehicle had road tax from 1/9/22 to 31/8/23.
The car was taxed at the point of application. Please find
enclosed a V11 document for renewal of road tax.
I have complained to TFL via the online complaints form and
through my Road User Charging account on the 4th September
References : Online complaint Ref 2........
Road User enquiry Ref 1........
I have as yet received no response from TFL for either of these
complaints.
I have called multiple times (12/9, 19/9, 27/9, 29/9, 02/10).
They have all said that they will get back to me with a response
but I have not received anything yet. The most recent call to
TFL, Call handler Jamal, suggested that I re tax and re
insurance the car and reapply. This is totally unacceptable as
this is an error on TFL side for not processing my application
and rejection on false grounds.
Please could you help me in this matter as I have had no joy
with TFL complaints process.
Kind Regards,
#Post#: 7233--------------------------------------------------
Re: Who do I complain to, TFL playing silly b***ers
DIR By: DancingDad
Date: October 11, 2023, 4:07 pm
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I assume that when you applied vehicle was taxed, insured etc
but you then SORNed and cancelled insurance?
If so, timing?
#Post#: 7237--------------------------------------------------
Re: Who do I complain to, TFL playing silly b***ers
DIR By: ivanleo
Date: October 11, 2023, 4:23 pm
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When did you raise the complaint, and have you got a complaint
reference back?
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