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#Post#: 76235--------------------------------------------------
Charged admin costs by car hire firm for parking ticket
subsequently cancelled.
DIR By: sussex
Date: June 12, 2025, 10:50 am
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Hi all,
A brand new member here looking for some advice.
I think it is pretty straightforward.....
I parked for a few minutes in an empty tesco car park in
Cheltenham in a hired car. I live abroad.
When I left the car park, ANPR pictured my car and sent me a
charge for overstaying.
The car hire company sent the car parking company my details and
have charged me 45GBP for admin.
When I went to the car parking website to pay the charge, it
said that the charge had been cancelled and there was nothing to
pay. I don't know why it was cancelled.
So, my question is, why am I responsible for the car hire admin
fee when there is no parking charge to pay?
It seems that issuing the parking ticket was clearly a mistake
and I am expected to pay admin charges for their mistake.
What would you do?
Would you tell the car hire company to go and get their money
from the car parking company, since it is their mistake?
Should I pay the car hire company and reclaim my money from the
car parking company?
Should I immediately threaten lawyers and court action to
everybody until they sort it out?
It seems a fairly straightforward case of an unfair contract,
since I am, it turns out, completely innocent of creating this
situation.
Any answers or opinions very gratefully received.
Thanks.
#Post#: 76237--------------------------------------------------
Re: Charged admin costs by car hire firm for parking ticket
subsequently cancelled.
DIR By: ticketterminator
Date: June 12, 2025, 10:53 am
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Yes, challenge the hire firm's £45 admin fee. Since the parking
charge was cancelled, the fee is likely disproportionate. Ask
for a refund citing the Consumer Rights Act 2015. Don't pursue
the parking company—focus on the hire firm.
#Post#: 76251--------------------------------------------------
Re: Charged admin costs by car hire firm for parking ticket
subsequently cancelled.
DIR By: DWMB2
Date: June 12, 2025, 11:28 am
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--- Quote from: sussex link ---
>
> Should I immediately threaten lawyers and court action to
everybody until they sort it out?
>
--- End Quote ---
No - courts expect potential litigants to use court action as a
last resort, not the first thing to throw at a dispute.
The starting point will be the terms of your agreement with the
hire firm - what exactly do they say about private parking
charges? (Even if they do mention such an admin fee, this fee
may be unreasonable as per the above, but let's start with the
wording of the agreement so that we know which angle to approach
this from)
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