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#Post#: 76037--------------------------------------------------
ULEZ penalty charge notice
DIR By: frenchgooner
Date: June 11, 2025, 10:21 am
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Hi,
I drove in london for the 1st time in 20 years in April whilst
visiting my daughter, i was in a non compliant car (1999). She
had advised me that the ULEZ zone ended at the North Circular
Road, so i mistakenly entered the Ulez without realising. I
became aware of my mistake 4 days later, when i entered the zone
again, saw the signs and did some research. I then went on the
official TFL site and paid the charge, for both entries,
admittedly i was one day late on the first. I then received a
PCN 5 days after i paid. I've contacted TFL, and given them
proof of payment in the form of a bank statement, the date
payment was made, the card details 1st 6 numbers and last 4,
expiry date of card, exact time and date of payment, my name and
car registration number. However after exchanging numerous
emails they can't locate the payment. i dont live in the UK,
and they have sent my appeal papers, after they rejected my
online appeal, but i may not receive them in time to appeal, as
they were sent to a former address. Any advice would be
welcomed. have to admit i find it amazing they cannot locate
the payment, as they clearly received it, otherwise i would have
had a 2nd PCN when i entered the 2nd time
#Post#: 76041--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: stamfordman
Date: June 11, 2025, 11:02 am
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I'm surprised you were able to pay the charge after 3 days - do
you have any screenshots? I would expect the system to say that
wasn't available.
I suspect they can't match a payment because the unpaid charge
was batched and sent to another system to issue the PCN.
Whose car is it, where is it registered and to whom, and where
is it kept.
#Post#: 76045--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: H C Andersen
Date: June 11, 2025, 11:17 am
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Following on from stamfordman:
i dont live in the UK, and they have sent my appeal papers,
after they rejected my online appeal, but i may not receive them
in time to appeal, as they were sent to a former address.
You don't live in the UK.
Then how did you receive a PCN addressed to the registered
keeper on the DVLA's register?
#Post#: 76879--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: frenchgooner
Date: June 17, 2025, 10:00 am
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HI, thanks for the replies.
it did let me make the payment for the date concerned not sure
how but it did, i don't have a screenshot of it, but i have my
bank statement showing the 2 payments. i have only ever driven
in the zone twice.
i have given them the details of the card and bank statement
several times, but just going around in circles.
i received the PCN ticket, as the car was registered at my
nieces house for 3 weeks prior to it being exported permanently
from the UK, she sent me copies of the pcn, which started my
tring to deal with this, but they sent the appeal papers there
and she was away on holiday.
I find it amazing that the can find neither payment, either
using the car registration and card details, as i know it was
definitely the proper TFL page.
i just dont know what to do, i keep asking them to get a senior
manager to contact me, but they don't do anything'
#Post#: 76880--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: frenchgooner
Date: June 17, 2025, 10:03 am
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Whose car is it, where is it registered and to whom, and where
is it kept.
[/quote]
its my car, is was UK registered to me at my nieces address, and
it was then exported from the UK on the 10th April, and has
since be re-registered in France
#Post#: 76883--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: stamfordman
Date: June 17, 2025, 10:53 am
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What are the PCN number and car VRM.
Did you make representations against the PCN.
Has any other mail from TFL arrived at your niece's home.
#Post#: 76897--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: H C Andersen
Date: June 17, 2025, 12:06 pm
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i dont live in the UK, and they have sent my appeal papers,
after they rejected my online appeal, but i may not receive them
in time to appeal,
the car was registered at my nieces house for 3 weeks prior to
it being exported permanently from the UK, she sent me copies of
the pcn, which started my tring to deal with this, but they sent
the appeal papers there and she was away on holiday.
Pl be clear. We're not dealing with a hypothetical situation, a
Notice of Rejection has been issued and received at your
niece's, yes?
What is the date of issue?
#Post#: 77294--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: frenchgooner
Date: June 20, 2025, 2:20 am
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hi, the appeal papers arrived here in france today, its dated
22/5/25. PCN number is XJ55452831. car reg is t51gvc.
yes, i have made repeated contact with Customer services, given
them proof of payment, car reg, payment card details and exact
time and date payment was made. i keep getting told i didn't
make payment, even when i clearly show them i did, i recognise
it was a 2 days late, but it let me make the payment. its
driving me insane, ive contacted them on FB, and still no joy, i
keep asking for a senior manager to call me, but they do not.
im going to fill out the appeal papers today and send them back,
but it seems so ridiculous when i can clearly show payment.
#Post#: 77295--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: frenchgooner
Date: June 20, 2025, 2:34 am
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any advice on the appeal papers. i want to say something about
signage, as when i entered the zone, i don't recall seeing much
signage, i only went in by about 1km. admittedly i didnt
realise i was going in to the zone, which contribute to me not
noticing the signs,
#Post#: 77332--------------------------------------------------
Re: ULEZ penalty charge notice
DIR By: stamfordman
Date: June 20, 2025, 5:27 am
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They issued a rejection which has details on how to appeal.
They would have sent that to the UK address - I presume your
niece has forwarded the rejection?
Let's see it.
Currently the status is the discount is on offer to settle.
TFL only outsources non-payment to a debt collector for foreign
registered vehicles and these can be ignored but here they would
presumably escalate to sending a bailiff to your niece's house
unless they accept this address is no longer applicable.
If you appeal it is at the full £180 rate.
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