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#Post#: 75865--------------------------------------------------
Fine Issued for Parking in Visitor Bay Over 24 Hours
DIR By: sak12345
Date: June 10, 2025, 12:43 pm
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Hello,
I've received 3 parking fines for leaving my car in a visitor
bay for over 24 hours. The parking company has passed my details
to Debt Recovery Plus.
The issue is, I was out of the country at the time due to an
emergency, and I had parked the car near my friend’s place.
Is there anything I can do about this?
Thanks
[attachment deleted by admin]
#Post#: 75871--------------------------------------------------
Re: Fine Issued for Parking in Visitor Bay Over 24 Hours
DIR By: b789
Date: June 10, 2025, 12:59 pm
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Those images don't tell us enough. Were the Parking Charge
Notices (PCNs) issued originally as Notice to Driver (NtD) on
the windscreen or postal Notice to Keep (NtK). If those are
NtKs, the show us ALL the wording, not just the detail on the
side. Show both sides of the NtK redacting ONLY your personal
data, the PCN number and the VRM. Leave everything else visible,
especially dates and times.
There is a lot that can be done about this but we first need to
see the whole PCN.
#Post#: 76038--------------------------------------------------
Re: Fine Issued for Parking in Visitor Bay Over 24 Hours
DIR By: sak12345
Date: June 11, 2025, 10:23 am
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Hi,
I have uploaded the fines that I have received.
Please take a look and let me know if something can be done.
Thanks
[attachment deleted by admin]
#Post#: 76078--------------------------------------------------
Re: Fine Issued for Parking in Visitor Bay Over 24 Hours
DIR By: b789
Date: June 11, 2025, 2:44 pm
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PCS are not a BPA or IPC member and any initial appeal will be
rejected anyway. However, there is some very interesting
conflicting information in their Notices to Keeper. PCS are not
members of any AOS. The are acting on behalf of their client
Parking Enforcement and Security Services (PESS), the creditor,
who are BPA members.
However, they state on the back of the NtK in their Data
Protection statement that "This Parking Charge has been
issued... giving reasonable cause for Parking Collection
Services to apply to the DVLA for the details of the registered
keeper." PCS is not an AOS member and cannot legally apply to
the DVLA for anyones Keeper data.
The first thing you should do is appeal each PCN individually
but with the same appeal points. You email the appeals to
enquiries@parkingcsl.co.uk and you CC yourself:
--- Quote ---
> Subject: Formal Appeal – Parking Charge Notice [insert PCN
number]
>
> I am the registered keeper of the vehicle referenced in your
Notice to Keeper. I am appealing this charge in full.
>
> Firstly, the Notice to Keeper (NtK) fails to comply with the
mandatory requirements of Schedule 4 of the Protection of
Freedoms Act 2012 (PoFA). In particular, it does not specify the
required period of parking as required under paragraph 9(2)(a).
Stating that the charge relates to “the period immediately
preceding the time of issue” is wholly inadequate and fails to
meet the statutory obligation to specify a “period of parking.”
Consequently, the conditions for keeper liability have not been
met. I was not the driver and I am under no obligation to
identify the driver. You are therefore required to cancel this
charge.
>
> In addition, your company – Parking Collection Services – is
not listed as a member of the BPA’s Approved Operator Scheme
(AOS) and has no entitlement to access DVLA keeper data. Yet
your NtK falsely claims that PCS applied to the DVLA for my
details under a “reasonable cause” request. If that is true, it
would constitute a breach of the KADOE contract and a clear
violation of UK GDPR and the Data Protection Act 2018. If
instead the request was submitted by your client, Parking and
Enforcement Security Services (PESS), who is a BPA AOS member,
then you are unlawfully issuing notices and processing data
under your own company name without being the data controller,
again in breach of multiple regulatory standards. Whichever it
is, you have a problem.
>
> Your notice also misleadingly claims that you operate in
accordance with the BPA Code of Practice. That is quite an
achievement, since PCS is not a BPA AOS member and the BPA Code
of Practice no longer exists. It was replaced in October 2024 by
the joint BPA/IPC Private Parking Single Code of Practice
(PPSCoP). Perhaps you missed that update? Or perhaps you’re
hoping recipients of your paperwork remain as ignorant as your
content team. I suggest you clarify this point quickly, as the
display of the BPA logo on your NtK and the misleading reference
to a defunct code are now included in the formal complaint
already submitted to the DVLA and will be shared with the ICO.
>
> If your company intends to reject this appeal, then you are
reminded that only a BPA AOS member can issue a POPLA code.
Since PCS is not one, you’ll need to pass this matter to your
client, Parking and Enforcement Security Services, so that they
may respond and issue a valid POPLA code. If no code is
forthcoming, I will consider the matter closed and all further
contact from you or your client will be treated as harassment
and reported accordingly.
>
> You are required to cancel this charge. No further discussion
will be entered into.
>
> [Your full name]
> [Your address]
--- End Quote ---
You should also make a formal complaint to the DVLA as your
Keeper data has been obtained and used unlawfully. Here’s how
to make a DVLA complaint:
[indent]• Go to:
HTML https://contact.dvla.gov.uk/complaints
• Select: “Making a complaint or compliment about the Vehicles
service you have received”
• Enter your personal details, contact details, and vehicle
details
• Use the text box to summarise your complaint or insert a
covering note
• You will then be able to upload a file (up to 19.5 MB) — this
can be your full complaint or supporting evidence
That’s it.[/indent]
The DVLA is required to record, investigate and respond to every
complaint about a private parking company. If everyone who
encounters a breach took the time to submit a complaint, we
might finally see the DVLA take meaningful action—whether that
means curtailing or removing KADOE access altogether.
For the text part of the complaint the webform could use the
following:
--- Quote ---
> I am submitting a formal complaint against Parking Collection
Services (PCS), a company which is not an AOS member of any
Accredited Trade Association, for unlawfully obtaining or using
my personal data under the DVLA's KADOE (Keeper At Date Of
Event) scheme.
>
> PCS issued three Notices to Keeper under their own name,
demanded payment to themselves, and explicitly stated that they
had applied to the DVLA for my data under the “reasonable cause”
criteria. This is despite PCS having no entitlement to access
DVLA data, since they are not a member of the BPA or IPC and
have no independent KADOE rights.
>
> This suggests that PCS either:
>
> [indent](a) submitted KADOE requests directly, in which case
they were made unlawfully and constitute a breach of the KADOE
contract and UK GDPR, or
> (b) the requests were made by their client, Parking and
Enforcement Security Services (PESS), who are a BPA AOS member,
but PCS have then used that data as if they themselves were the
controller, issuing the NtKs in their own name, handling
appeals, and collecting payment.[/indent]
>
> To make matters worse, PCS claims to be a “joint data
controller” with the parking company named on the notice,
Parking Enforcement and Security Services (PESS), yet fails to
explain this arrangement or provide any transparency about
respective responsibilities, as required under Article 26 of UK
GDPR.
>
> PCS is not entitled to issue or enforce PCNs using DVLA data
unless acting strictly under the authority and instruction of a
KADOE account holder, and even then must do so as a data
processor, not an autonomous data controller. The NtKs and
privacy wording strongly indicate otherwise.
>
> This processing appears unlawful, misleading, and lacking
transparency.
>
> I am requesting an urgent investigation into:
>
> [indent]• Who accessed my data via KADOE (PCS or PESS);
> • Whether PCS had any lawful authority to do so;
> • Whether a valid joint controller or processor agreement
exists;
> • Whether PCS has unlawfully issued NtKs and processed
personal data in breach of the KADOE contract, the PPSCoP, and
UK GDPR.[/indent]
>
> Please confirm receipt of this complaint and provide a
reference number. Supporting evidence will be provided.
--- End Quote ---
Then you could upload the following as a PDF file for the formal
complaint itself:
--- Quote ---
> SUPPORTING STATEMENT
>
> Complaint to DVLA – Breach of KADOE Contract and PPSCoP
>
> Operator name: Parking Collection Services (PCS) acting for
Parking and Enforcement Security Services (PESS)
> Date of PCN issue: [INSERT DATE OF EARLIEST NTK]
> Vehicle registration: [INSERT VRM]
>
> I am submitting this complaint to report a misuse of my
personal data by Parking Collection Services (PCS), who either
unlawfully obtained my keeper details directly from the DVLA, or
processed DVLA data passed to them by their client, Parking and
Enforcement Security Services (PESS), in breach of the
conditions of the KADOE contract and the Private Parking Single
Code of Practice (PPSCoP).
>
> The three Notices to Keeper I received were issued entirely in
the name of PCS, a company which is not a member of any
Accredited Trade Association and therefore has no lawful access
to DVLA data. The notice demands payment to PCS, directs all
correspondence to PCS, and falsely claims that PCS itself made
the DVLA data requests under the “reasonable cause” provision.
>
> If that statement is true, then PCS has unlawfully accessed
personal data in breach of the KADOE contract. If the requests
were actually submitted by PESS, then the disclosure and
subsequent use of that data by PCS appears to exceed what is
permitted, as PCS is issuing enforcement notices and collecting
payments under its own name without disclosing a lawful basis or
providing any compliant processor agreement or controller
declaration.
>
> The NtKs also misleadingly state that PCS operates in
accordance with the BPA Code of Practice. This is factually
incorrect and misleading. The BPA Code of Practice no longer
exists, having been superseded by the joint BPA/IPC Private
Parking Single Code of Practice (PPSCoP) in October 2024. The
misuse of the BPA logo and references to a defunct Code are part
of a wider pattern of deceptive conduct.
>
> These are not technicalities. They represent a clear breach of
data processing transparency, purpose limitation, and lawful
basis under UK GDPR, as well as a misuse of DVLA data for
unauthorised enforcement. PCS has no authority to act as a data
controller for DVLA-sourced data, and the Notices to Keeper
issued to me give no clarity about the source of data or lawful
status of PCS in the enforcement chain.
>
> I am therefore asking the DVLA to investigate this breach and
take appropriate action under the KADOE framework. This may
include:
>
> [indent]• Confirming that a breach has occurred
> • Taking enforcement action against the operator(s)
> • Suspending or terminating access to KADOE data where
appropriate
> • The DVLA reporting itself to the ICO[/indent]
>
> I have attached copies of the NtKs and privacy wording as
supporting evidence. Please confirm receipt and provide a
reference number for this complaint. I am happy to provide
further documentation if needed.
>
> Name: [INSERT NAME]
> Date: [INSERT DATE]
--- End Quote ---
#Post#: 76125--------------------------------------------------
Re: Fine Issued for Parking in Visitor Bay Over 24 Hours
DIR By: sak12345
Date: June 11, 2025, 8:24 pm
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Thank you so much for your help on this. I have appealed against
all the ticket.
I have received one more ticket, and this one states that the
car was parked without displaying a valid permit.
I am attaching the details.
Thanks again for your help.
[attachment deleted by admin]
#Post#: 76144--------------------------------------------------
Re: Fine Issued for Parking in Visitor Bay Over 24 Hours
DIR By: b789
Date: June 12, 2025, 3:49 am
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You need to appeal each PCN individually as advised. You can
create a new DVLA complaint for the latest PCN.
Let us know when you receive the appeal rejections with the
POPLA codes.
#Post#: 76155--------------------------------------------------
Re: Fine Issued for Parking in Visitor Bay Over 24 Hours
DIR By: Dave65
Date: June 12, 2025, 4:26 am
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Just as a point, these are not FINES they are invoices.
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