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#Post#: 74164--------------------------------------------------
CPM PCN - Trinity Close, Leytonstone
DIR By: masif1
Date: June 1, 2025, 11:51 am
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Hi, I'm hoping someone might be able to offer some advice. My
father recently received a Parking Charge Notice (PCN) from UK
CPM Ltd. We submitted an appeal, but unfortunately, it was
rejected.
In their response, they advised that we could either pay the
charge or escalate the appeal to the IAS (Independent Appeals
Service) using their Standard Appeals process.
It has now been 13 days since we received the rejection, and we
understand we have a total of 28 days to appeal to the IAS.
We're looking for guidance on the best next steps to take.
Attached is the PCN, below is the initial appeal:
Dear Sir/Madam,
I am writing to formally appeal against the above-mentioned
Parking Charge Notice issued to my father, the registered keeper
of the vehicle, in relation to an incident that occurred on 23rd
April 2025 at Trinity Close, London E11.
My father is a registered disabled person, an OAP, and a
widower. He is nearly 80 years of age and is currently
undergoing treatment for prostate cancer. He has also recently
undergone knee surgery, which has significantly limited his
mobility and ability to walk long distances. Furthermore, he was
suffering from a severe urine infection at the time of the
incident, which added to his physical distress.
On the day in question, my father needed urgent access to toilet
facilities. Due to his urgent medical need and walking
difficulties, he parked as close as possible to the community
centre (Indian Muslim Federation Hall, Paul Shekleton House, 38
Trinity Cl, London E11 4RP), clearly displaying his valid Blue
Badge on the dashboard. He was away from the vehicle for no more
than 10 minutes.
Unfortunately, he did not realise that the road was privately
managed and returned to find a Parking Charge Notice issued.
He did not park in a way that caused obstruction or posed a
danger. This was a genuine medical emergency and his actions
were both reasonable and necessary given his condition.
We respectfully request that you consider the circumstances with
compassion and understanding. The Equality Act 2010 places a
duty on service providers, including private parking operators,
to make reasonable adjustments for disabled individuals. Issuing
a charge under these circumstances, particularly to a vulnerable
elderly person in distress, risks breaching these obligations
and could be viewed as discriminatory.
In light of the above, I kindly request that the Parking Charge
Notice be cancelled on compassionate, medical, and legal
grounds. Supporting documents, including a copy of his Blue
Badge and medical letters, can be provided upon request.
We look forward to your understanding and confirmation that this
charge has been cancelled.
This was their rejection:
Dear Mr Ghulam Ali Adam,
Thank you for your appeal against the above Parking Charge
Notice.
At UK CPM we consider all appeals on a case-by-case basis. We
take each appeal very seriously and thoroughly investigate any
evidence that has been provided. We appreciate your
circumstances and understand this is not a situation anyone
would like to find themselves in; however, these parking
conditions have been put in place to ensure fair usage for all
motorists and support the needs of our client. After careful
consideration, it is unfortunate that I am writing to you today
to advise that on this occasion, your appeal has been
unsuccessful.
The decision to uphold your parking charge notice has been made
on the following basis.
Whilst we note the comments and reason for appeal, as per our
photographic evidence, the vehicle was parked in contravention
of the advertised terms and conditions. As the vehicle was
parked in an area where no parking is allowed, we can confirm
that this PCN has been issued correctly.
Either due to the reason for issue and/or the insufficient
evidence provided to support the details of your appeal, we have
considered this PCN and found that it does not fall under the
category of Annex F the Appeals Charter of the Single Code of
Practice. Therefore, if no further evidence is provided, we will
deem this to be our final decision.
You have now reached the end of our internal appeals procedure
and therefore you now have two options; either pay or appeal to
the Independent Appeals Service (IAS) - you cannot do both.
To make payment of the total amount due as shown above, please
use one of the following payment options;
Online: www.paymyticket.co.uk
Telephone: 0345 463 4040 (24hr)
Post: Payments & Collections, PO Box 3114, Lancing, BN15 5BR
Alternatively, if you do not agree with your internal appeal
outcome and you wish to dispute the matter further, as you have
complied with our internal appeals procedure you may use, and we
will engage with, the IAS Standard Appeals Service providing you
lodge an appeal to them within 28 days of this rejection.
The Independent Appeals Service (www.theIAS.org) provides an
Alternative Dispute Resolution scheme for disputes of this type.
If you decide to appeal to the IAS, you will need to visit their
website and use your PCN reference and corresponding vehicle
registration. All PCN's will be uploaded to the IAS website by
the end of this working day.
If you appeal this charge further then you will lose the ability
to pay at the reduced rate (if applicable). In the event that
your IAS appeal is unsuccessful, the full amount for the PCN
will then be payable. If you lodge an appeal with the IAS and
then subsequently pay the charge prior to that appeal being
determined, then the appeal will be withdrawn, and you will not
be given a further opportunity to contest the charge.
If you do not wish to dispute the matter further and payment is
not received within 28 days of the date of this correspondence
then additional charges may be incurred, for which you may be
liable. If the charge continues to remain outstanding, the
matter may be later referred for litigation in the County Court
which could result in a County Court Judgment being made against
you; this may impact on your ability to obtain credit in the
future.
[attachment deleted by admin]
#Post#: 74167--------------------------------------------------
Re: CPM PCN - Trinity Close, Leytonstone
DIR By: Sander333
Date: June 1, 2025, 12:07 pm
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There is no sympathy or empathy from this company. Hindsight
being a wonderful thing you should have come here upon receiving
the PCN. You will have no chance to have this cancelled by IAS.
It would ge beneficial to obtain photos of the location with the
signage in order that appropriate advice be provided.
#Post#: 74168--------------------------------------------------
Re: CPM PCN - Trinity Close, Leytonstone
DIR By: masif1
Date: June 1, 2025, 12:12 pm
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I was under the impression that with private parking enforcement
companies, the usual approach is to first respond to the PCN
with an appeal—and then, if it’s rejected, you can simply ignore
any further demands. Is that correct?
#Post#: 74171--------------------------------------------------
Re: CPM PCN - Trinity Close, Leytonstone
DIR By: jfollows
Date: June 1, 2025, 12:23 pm
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--- Quote from: masif1 link ---
>
> I was under the impression that with private parking
enforcement companies, the usual approach is to first respond to
the PCN with an appeal—and then, if it’s rejected, you can
simply ignore any further demands. Is that correct?
>
--- End Quote ---
You can, and then you can wait to be taken to court. You’re
under no obligation to use the IAS, if that’s what you mean.
#Post#: 74172--------------------------------------------------
Re: CPM PCN - Trinity Close, Leytonstone
DIR By: b789
Date: June 1, 2025, 12:28 pm
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Oh dear... what a wasted effort that useless appeal was. Whilst
they appear to have accepted that you are able to appeal on
behalf of your father, please tell us in whose name the Notice
to Keeper (NtK) was issued.
If you were responding as the Keeper of the vehicle and your
father was the driver, then you may have a chance. However, if
the NtK was addressed to your father, the Keeper of the vehicle,
you have basically thrown him under the bus with that appeal.
What you need to know is that the NtK is not compliant with all
the requirements of PoFA 2012, specifically paragraph 9(2)(a).
That failure is enough to mean that they cannot transfer
liability for the charge from the unknown (to them) driver to
the known Keeper. You have managed to reveal the drivers
identity if your father is the Keeper. As I mentioned, if you
were responding as the Keeper on behalf of your father who was
the driver, then you have a chance as they do not know the
identity of the driver except that he is your father.
All is not lost though... You can fight this and not pay a penny
to CPM, but it is a protracted process that will take anything
from 9 months to a year+. If you follow the advice you receive
here, it will eventually end after any court claim is either
struck out or discontinued.
As you have appealed and been rejected (not unsurprisingly) all
you can do for now is ignore the IAS as they are definitely not
on your side and would be more wasted, futile effort. You just
also ignore all the debt recovery useless letters you will
receive. Debt collectors are powerless to actually do anything
except to try and persuade the low-hanging fruit on the gullible
tree to pay up out of ignorance and fear. Never, ever, ever
enter into communication with a powerless debt collector. Simply
ignore them.
Eventually you will receive a Letter of Claim (LoC) from
whichever bulk litigation company they decide to use. When you
receive the LoC, come back and we will provide a suitable
response. In due course, you will receive an N1SDT Claim Form
from the CNBC. Again, we will advise on how to respond and
provide a suitable defence.
After the process goes through its course, eventually the claim
will either be struck out or discontinued. I am always ready to
accept £100 bets that this will be the outcome. Unfortunately,
no one is ever willing to accept that bet, usually because they
know the odd of me being wrong are about 1,000:1.
#Post#: 74192--------------------------------------------------
Re: CPM PCN - Trinity Close, Leytonstone
DIR By: masif1
Date: June 1, 2025, 1:42 pm
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Thank you for your response.
The PCN was issued to my father, who is the registered keeper
and was also the driver at the time of the alleged offence.
I had previously been advised that with private parking
companies, the general approach is to submit an initial appeal
and then ignore any further correspondence. However, based on
your explanation, it seems that may not be the correct course of
action.
Could you please clarify what the recommended process is when
dealing with a PCN from a private parking company? What steps
should my father take now? Should he avoid appealing to the IAS
and ignore all further communication from CPM, including any
letters from bailiffs or debt collectors?
Your guidance would be greatly appreciated.
#Post#: 74195--------------------------------------------------
Re: CPM PCN - Trinity Close, Leytonstone
DIR By: jfollows
Date: June 1, 2025, 1:48 pm
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Of course you can ignore correspondence after a failed appeal,
but if you mean that the bad advice you’ve previously been given
is that nothing will happen subsequently, then you need to stop
taking this advice.
Some parking companies don’t bother taking people to court, it’s
true, so your advice probably came from one person who had
dealings with one company.
The IAS is a waste of time, it upholds 4% of appeals, and yours
won’t be one of them.
Ignore everything, especially from debt collectors, until you
receive a Letter of Claim from a legal company representing CPM.
Then come back here and you will receive advice.
#Post#: 74202--------------------------------------------------
Re: CPM PCN - Trinity Close, Leytonstone
DIR By: b789
Date: June 1, 2025, 2:43 pm
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Whilst you blew the no-Keeper liability by blabbing the identity
of the driver, the only saving grace is that there is no
evidence that a contract could have been formed with the driver.
The driver must be allowed a minimum of 5 minutes to find, read,
understand and either accept the offered contract or leave.
There is no evidence that any contract was made as the NtK does
not evidence any period of parking. A single timestamp is not
sufficient and there is persuasive appellate case law to back
that up.
We don't recommend you try the IAS but you're free to do so if
you want to waste your time and effort.
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