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#Post#: 73309--------------------------------------------------
Re: Parkingeye Parking Charge Notice – Remained longer than
permitted – Lidl Ashford, Kent
DIR By: DWMB2
Date: May 26, 2025, 12:10 pm
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+2
Trying to get management to intervene costs nothing, as is
therefore nearly always sensible. It's certainly better than
sitting back and waiting to be sued.
#Post#: 73342--------------------------------------------------
Re: Parkingeye Parking Charge Notice – Remained longer than
permitted – Lidl Ashford, Kent
DIR By: roythebus
Date: May 26, 2025, 5:55 pm
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The 3 parking terminals in the Ashford Kent Lidl are in a
north-facing window and situated low down so wheelchair users
can reach them. One of the machines regularly fails. My friend
who uses the shop regularly curses them.
There's also one of those parcel drop-off areas outside the
store where people come and go all the time. The gym next door
shares the same car park and gym users are allowed 120 minutes
parking providing they tap in on the screen in the gym. My
osteopath is based in there which could then pose the question,
if someone uses the gym for 120 minutes then shops in Lidl for
the prescribed time and taps in at Lidl as well... also the
signs next to the parcel drop box makes no mention of gym users
using the joint car park, not to mention the coffee shop that
has recently opened between Lidl and the gym. I don't know what
their parking arrangements are. The signage is far from
adequate. It's also impossible to read at night and for disabled
people impossible during the day as the disabled bays are
usually filled with parcel drop-off people!
I appreciate my case hasn't gone to court yet, I've not heard
anything from the debt collectors yet, but if I do I'll put that
in my own post.
ps it's the parking terminal nearest the door that plays up so
I'm told.
#Post#: 73371--------------------------------------------------
Re: Parkingeye Parking Charge Notice – Remained longer than
permitted – Lidl Ashford, Kent
DIR By: Circle87
Date: May 27, 2025, 5:56 am
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So I have already I sent a message to Lidl Management via their
online "Contact Us" section and that was on 25th May. I received
an acknowledgment email and now I'm waiting for a reply. I'm not
expecting much.
If this fails, which inevitably it will, I will post back here
their reply and confirm what I should write next in the email to
the CEO.
I guess all the while I'm waiting for replies and responses the
clock is still ticking but these are the hoops I need to jump
through.
I'll keep this post updated as and when. Thank you
#Post#: 73397--------------------------------------------------
Re: Parkingeye Parking Charge Notice – Remained longer than
permitted – Lidl Ashford, Kent
DIR By: Circle87
Date: May 27, 2025, 7:38 am
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Reply from Lidl Customer Care team:
"Hi Mr. Circle87
Our Ref: 117845661
Re: Parking Charge Notice
I’m sorry to hear you’ve got a parking charge. We are here to
help you in the best possible way.
Please send over the below info:
• Have you already submitted an appeal with the car park
management company?
• Have you received any previous parking charges from this
company?
• A copy of your parking charge notice
Once we’ve got this, it’ll be clearer if we can help.
Take care,
Vicky
Customer Care"
I have responded with:
"Dear Vicky,
Thank you for taking the time to assist.
Currently I have not appealed, I wanted to resolve the issue you
with before any further action is taken.
I have never received any previous charges from this third party
company because I always scan my receipts after shopping. Hence,
I cannot understand why I have received this charge.
Please see attached notice.
Many thanks,
Circle87"
I'll wait for a reply and post back here when received.
#Post#: 73623--------------------------------------------------
Re: Parkingeye Parking Charge Notice – Remained longer than
permitted – Lidl Ashford, Kent
DIR By: Circle87
Date: May 28, 2025, 10:51 am
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HOORAH!!!
Recieved a reply from Lidl Customer Services this afternoon
advising me they have cancelled the Parking Charge Notice issued
by Parking eye.
I guess it's Lidl value IPA berverages on me all round today
then!
"Hi Mr. Circle87
Our Ref: 117845661
Re: Parking Charge Notice
We have some fantastic news regarding your recent parking charge
notice. After carefully reviewing the information you provided,
we have cancelled the charge on this occasion.
We’ve been able to do this because, you have not overstayed in
the car park and we have never had to cancel a charge for you
before.
If you carefully follow the instructions on the car park signage
in our store’s parking area, this should not happen again in the
future. If you receive any further car park charges, please
appeal them directly with the car park management company.
We hope this has made your day a Lidl better.
We’d love to hear your thoughts about the service you’ve
received today. To take part in our survey please click here and
help shape your experience as a customer. Take care,
Hannah
Customer Care"
Thank you to all involved and your replies, especially @b789 for
their punctual timeliness and dedication to the cause!
In the words of Hannah from Lidl's Customer Care Team, I hope
your day gets a "Lidl" bit better from here on out.
Circle87.
#Post#: 73627--------------------------------------------------
Re: Parkingeye Parking Charge Notice – Remained longer than
permitted – Lidl Ashford, Kent
DIR By: DWMB2
Date: May 28, 2025, 11:16 am
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--- Quote from: Circle87 link ---
>
> We hope this has made your day a Lidl better.
>
--- End Quote ---
And I thought my jokes were bad ;D
Good result, well done!
#Post#: 73631--------------------------------------------------
Re: Parkingeye Parking Charge Notice – Remained longer than
permitted – Lidl Ashford, Kent
DIR By: b789
Date: May 28, 2025, 11:31 am
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I advise you to get the Lidl app and scan it each time you make
a purchase, even with cash as you can then automatically receive
an electronic receipt which is useful as evidence of being a
customer.
Plan A should always be tried first.
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