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#Post#: 73322--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: H C Andersen
Date: May 26, 2025, 2:27 pm
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NCP aren't relying upon PoFA.
OP, it's a letter which notifies you, the keeper(whose details
NCP have obtained from DVLA) that:
The driver is liable for a parking charge;
They do not know who the driver is or their details;
Because they don't know the driver's details they're inviting
you, the only person they know, to pay;
That if the parking charge is not paid within the specified
period 'further recovery action will be taken'.
Why try and make it something it's not trying to be and then
telling them that it isn't?
We don't know you received these notices 'too late to appeal',
you've not said when you received them. It's certainly too late
now. But this is their internal process about which I wouldn't
bother too much.
Why it's felt necessary to rebut something which isn't even
being alleged seems odd. Why not just treat the notice for what
it is, as above.
Where is a ZZPS letter?
#Post#: 73323--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: mickR
Date: May 26, 2025, 2:40 pm
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--- Quote from: H C Andersen link ---
>
> NCP aren't relying upon PoFA.
>
--- End Quote ---
I can't see where anyone has suggested they are, only that its
been pointed out pofa is not available....or have I missed
something?
#Post#: 73341--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: V12Orange
Date: May 26, 2025, 5:52 pm
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[quote author=b789 link=topic=6482.msg73307#msg73307
date=1748278758]
Whilst it is too late to appeal, you can submit a formal
complaint to NCP about the fact that they are sending you, the
Keeper, notices that you cannot be liable for.
Send a formal complaint using their webform here:
HTML https://www.ncp.co.uk/help-centre/contact-us/
Just copy and paste the following:
[quote]To: National Car Parks Ltd (NCP)
Subject: Formal Complaint and Appeal – Parking Charge Notice
[Insert PCN Number]
Vehicle Registration: [Insert VRM]
Date of Notice: 19/03/2025
Location: Crewe Railway Station
Dear Sir or Madam,
========================
Thank you that is greatly appreciated, i have done as you
suggested and submitted via the link provided. I note that they
are not accepting written correspondence presently? this seems
extremely strange for a company the size of NCP, is that just a
deliberate and considered attempt to make life difficult for
anyone wanting to challenge them and have proof of
postage/delivery?
When you submit it via the online form it does not even give you
a notification that the submission has been received, and i have
not received a confirmation email from them either, are they
likely to simply claim nothing was ever received?
From your experience what is the likely outcome following the
submission of my letter, do you think i will receive any further
communication from NCP/ZZPS?
Thank you again :)
#Post#: 73343--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: b789
Date: May 26, 2025, 5:59 pm
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Did you send the complaint by email and CC in yourself? If you
received your copy and no error message from NCP, then your
email was delivered. If you use the webform, then you have
delivered your message.
I already told you what to do about anything from ZZPS, their
sister company GCTT or any other powerless debt collector...
ignore them. Do not respond to them. There is absolutely nothing
they can do. They can't take you to court and then can't send
anyone round. They are completely powerless except to prey on
your ignorance and fear of a process you are not familiar with.
Wait foe the response from NCP and we can move forward from
there if they don't respond with a cancellation. They are one of
the few firms that know when they have no chance and will cancel
rather than try and fight it.
#Post#: 73363--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: H C Andersen
Date: May 27, 2025, 4:57 am
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Where's one of ZZPS's letters?
As for PoFA, the references, albeit not from NCP's side, are
numerous:
1. No Keeper Liability – Land Not Relevant Under PoFA
Keeper liability IS PURELY a PoFA concept.
2. Your NTK is non-compliant with PoFA..
etc.....
It's a parking charge notice - OP, a purely internal Code of
Practice (i.e. non-statutory) term. It has no statutory effect.
It's as speculative as speculative gets.
IMO, just treat it for what it is, not what it isn't.
And ZZPS's letter might support the speculative nature with its
weasel words, who knows?
#Post#: 73365--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: DWMB2
Date: May 27, 2025, 5:03 am
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And yet NCP themselves call it a "Parking Charge Notice to
Keeper".
As has been noted, NCP are one of the few firms who do often
give up once it is clear that the appellant knows their stuff
and is unlikely to back down. Nobody is suggesting that NCP are
claiming the ability to rely on PoFA. They know they can't. The
purpose of the proposed letter to NCP is to show that the keeper
knows they can't, with the goal of hopefully showing to NCP that
the keeper knows NCP are just fishing.
I'm not sure we'd gain anything from seeing ZZPS letters,
there's seldom anything useful contained therein.
#Post#: 73420--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: b789
Date: May 27, 2025, 9:11 am
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It really matters not one iota what the ZZPS letter says. It
will threaten all sorts of gruesome outcomes if the recipient
doesn't pay up. So what?
ZZPS are a third party that has nothing to do with the contract
allegedly breached by the driver. The only party that the Keeper
needs to deal with and take note of is NCP.
#Post#: 79079--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: V12Orange
Date: July 1, 2025, 8:49 am
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--- Quote from: b789 link ---
>
> It really matters not one iota what the ZZPS letter says. It
will threaten all sorts of gruesome outcomes if the recipient
doesn't pay up. So what?
>
> ZZPS are a third party that has nothing to do with the
contract allegedly breached by the driver. The only party that
the Keeper needs to deal with and take note of is NCP.
>
--- End Quote ---
**UPDATE**
.
.
Thank you for all your advice b789, i have followed this to the
letter. I submitted my letter exactly as per your draft via the
NCP webform, this was sent but frustratingly you do not receive
any confirmation email. I couldn't find an email to send it to?
.
.
I subsequently received a letter from ZZPS increasing the amount
owed for both of the tickets (remember these were for the same
vehicle parked for 3 days in the same space, 1 issued on first
day and 1 on third day)
.
.
I have today now received two letter from CGTT Certified
Enforcement Agents, one for each of the tickets telling me that
if i do not pay or comply within 14 days NCP intend to pursue
the matter through the courts.
.
.
As advised i have made no contact with ZZPS.
.
.
Do i need to resend the letter to NCP via registered post? do
you have an address or email i could resend it to or is this not
necessary? Whilst i'm not overly concerned about the ZZPS and
GCTT letters, i'd rather not be receiving them.
.
.
What really frustrates me is that i paid the correct fee on exit
and have checked the space where i parked and can see absolutely
no infringement whatsoever.
#Post#: 79088--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: b789
Date: July 1, 2025, 9:14 am
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GCTT are a trading name of ZZPS. The same advice as previously
about debt collectors applies. Nothing has changed.
You can email your complaint to NCP at
customer.service@ncp.co.uk and make sure you CC yourself.
#Post#: 79631--------------------------------------------------
Re: NCP - Not Parked Correctly - Crewe Railway Station Car Park
DIR By: V12Orange
Date: July 4, 2025, 7:55 pm
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--- Quote from: b789 link ---
>
> GCTT are a trading name of ZZPS. The same advice as previously
about debt collectors applies. Nothing has changed.
>
> You can email your complaint to NCP at
customer.service@ncp.co.uk and make sure you CC yourself.
>
--- End Quote ---
I have resubmitted the letter you kindly provided to the
customer.service email as you suggested. This is in addition to
the webform i originally completed several weeks ago, which has
not been acknowledged as a complaint.
.
.
I have received an automated reply from the email, copied below?
Are they determined to make it as difficult as possible to raise
a complaint
HTML https://emoji.tapatalk-cdn.com/emoji35.png
.
.
"*** This is an automated message, Do not reply to this email.
Replies are not monitored. ***
.
.
Thank you for your email. This customer service email address is
no longer monitored. Please use our other methods of contact
below.
.
.
Please visit our online Help Centre for assistance with your
query at www.ncp.co.uk, we have an FAQ section which will
hopefully answer any questions you may have. Also, if your query
is regarding a refund or receipt, please visit the NCP Refunds
and Receipts page to complete and submit the relevant webform.
We also have webchat on the NCP website, this is not a Live chat
and we will aim to respond within 1 day of submission of your
query.
.
.
If you have an ongoing case with NCP, please be assured that
your correspondence will be responded to in due course."
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