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#Post#: 73482--------------------------------------------------
Re: Chichester Council Rejected Driver Details from Hire Firm -
Hire Firm paid PCN
DIR By: FrenchFlyer
Date: May 27, 2025, 12:44 pm
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I DID receive a copy of the original Notice to Owner from March
(on request) but what Enterprise are refusing to provide are the
details they gave to Chichester Council (strange, given they are
mine!) and the notice of rejection in which Chichester Council
apparently refused to transfer liability to me.
Attached the notice to owner.
They have also sent me a "letter of authority".
[attachment deleted by admin]
#Post#: 73485--------------------------------------------------
Re: Chichester Council Rejected Driver Details from Hire Firm -
Hire Firm paid PCN
DIR By: FrenchFlyer
Date: May 27, 2025, 12:48 pm
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Attached the letter of authority.
They mention transfer of liability (which according to other
correspondence has already been refused!)
[attachment deleted by admin]
#Post#: 73497--------------------------------------------------
Re: Chichester Council Rejected Driver Details from Hire Firm -
Hire Firm paid PCN
DIR By: ManxTom
Date: May 27, 2025, 3:05 pm
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If you are the president of a French company that has a
corporate account with Enterprise - of whom you have been a
loyal customer for many years - I think I'd be contacting
whichever of their sales reps or agents deal with your corporate
account and tactfully suggest to them that it might be a good
idea if they sorted this mess out at no cost to you or your
company...
#Post#: 73536--------------------------------------------------
Re: Chichester Council Rejected Driver Details from Hire Firm -
Hire Firm paid PCN
DIR By: FrenchFlyer
Date: May 28, 2025, 2:51 am
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Thanks for your reply.
Yes, I have already raised this with our business manager, if
only to express my frustration at their rather opaque
procedures.
So to summarise (as far as I can make out).
- A PCN was issued to the car I was driving in February
- On 14 March Enterprise received an NTO and emailed me to say
they would be naming me as the hirer and I would hear from
Chichester Council in due course.
- I heard nothing further until 23 May, when I got another email
from Enterprise saying Chichester Council had "refused to
transfer liability to me". This was presumably the Notice of
Rejection (the reference number they give has a "/REJ" suffix)
Enterprise have provided me with a copy of the original notice
to owner, but have refused to provide the information they
submitted in response to it, and have also refused to provide
the Notice of Rejection which would show (I should imagine) the
reasons given for refusal.
Given that the time between the NTO arriving and Chichester
Council making the rejection is well over 28 days, it seems
logical to assume they either replied out of time, or didn't
provide correct details.
When I queried both of these points I got a rather bizarre
mish-mash of cut-and-paste stock replies and bizarrely-worded,
sometimes nonsensical "arguments" about GDPR, although as
mentioned previously, I don't really see how these apply given I
had given them consent to provide my details to Chichester
Council.
#Post#: 75048--------------------------------------------------
Re: Chichester Council Rejected Driver Details from Hire Firm -
Hire Firm paid PCN
DIR By: FrenchFlyer
Date: June 6, 2025, 2:38 am
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So after a few more bizarre email exchanges which went along the
lines of...
Me: You paid the PCN already so I can't appeal. Please tell me
why Chichester refused to transfer liability.
Enterprise (cut and paste): You can appeal directly to the
issuing authority. We are not responsible for their procedures.
..and Enterprise just ignoring my question about why Chichester
Council refused to transfer liability.
I finally got another email saying:
--- Quote ---
> Good morning
>
> Thank you for your email
>
> Whilst we understand and appreciate your frustration in
regards to this matter ,as mentioned in our last email, the
Notice to owner has not been dealt with at the time (by you as
the hirer), therefore the issuing agency had reissued the fine
to Enterprise.
> As advised we have requested transfer of liability to reissue
the fine in your name .
>
> However the issuing agency have rejected transfer of liability
as the Notice to owner( a physical tikets on the windscreen )
first issued has not been dealt with at the time.
> If you are not happy with the outcome wish to file a complaint
outside Enterprise, you can do so by contacting the BVRLA .
>
> The contact details for the BVRLA are
HTML https://www.bvrla.co.uk/consumer-advice/making-a-complaint-adr.html
>
> I hope this clarifies the matter and thank you for your
patience during this time
>
--- End Quote ---
They seem to be conflating the PCN with the notice to owner, and
talk about the fine being "reissued" to Enterprise.
I'm toying with the idea of writing to the BVRLA in any case,
just to get some clarity for other people who find themselves in
a situation where the hire company just "rolls over", pays a PCN
on rejection, and then refuses to provide any more information.
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