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#Post#: 72561--------------------------------------------------
Britannia Parking - Overstay - Plinston Retail Park, Letchworth,
Herts
DIR By: AJHertsLdn
Date: May 21, 2025, 8:38 am
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[EDIT - attached initial PCN]
Hi
Just received a notice about this, and I'm fuming since its a
genuine error by the parking company:
The driver of the car was doing some decorating and went to
Wickes to get some bits on 07 May
Next day 08 May they went to get a few more bits
DID NOT PARK OVERNIGHT
Now received a £100 fine with a claim that the car was parked
there from 4pm on 07 May to 4pm 08 May
Additionally, the PCNis dated 14 May, but arrived today, 21st.
I can go to check the signage if needed, but the principle fact
remains that overnight parking did not occur.
[attachment deleted by admin]
#Post#: 72562--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: jfollows
Date: May 21, 2025, 8:43 am
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Essentially you tell them they’re incompetent and you’re not
going to pay.
Usually referred to here as a “double dip”.
You can appeal more politely if you want, initially anyway.
But it’s not a fine, please read
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/<br
/>and in particular if you post what you’ve received we may be
able to find additional appeal points for you.
#Post#: 72563--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: JustLoveCars
Date: May 21, 2025, 8:48 am
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Follow the advice above, but an appeal may be:
Dear ***
Ref *****
I have received your parking notice.
The vehicle was not present for 24 hours.
Your defective ANPR system has failed to record two visits.
You have therefore accessed my details on the DVLA registered
keeper database without reasonable cause.
Cancel the Notice within seven days or I will complain to the
DVLA about your action.
Regards
#Post#: 72565--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: AJHertsLdn
Date: May 21, 2025, 9:00 am
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attached the (redacted) PCN in the original post - thanks for
your replies
#Post#: 72571--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: JustLoveCars
Date: May 21, 2025, 9:37 am
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Awesome - I love the foliage in their shots... (Might give a
clue as to why their system is 'defective')
#Post#: 72580--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: AJHertsLdn
Date: May 21, 2025, 10:15 am
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Thanks guys
It sounds like the advice is to file an appeal on the basis of
'didn't happen' and imply that they have wrongfully obtained my
data as vehicle keeper from DVLA?
Regards
#Post#: 72587--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: JustLoveCars
Date: May 21, 2025, 10:50 am
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Small point but I wouldn't say it's an appeal. You are stating
their allegations are misfounded and you can point to their own
evidence of the foliage.
As an aside, it might be worth quoting BPA CoP 7.3 (d):
Photographic evidence must not be used by a parking operator as
the basis for issuing a parking charge unless:
d) images generated by ANPR or CCTV have been subject to a
manual quality control
check, including the accuracy of the timestamp and the risk of
keying errors.
NOTE 1: The manual quality control check for remote ANPR and
CCTV systems is
particularly important for detecting issues such as “double
dipping”, where image camera
systems might have failed to accurately record each instance
when a vehicle enters and
leaves controlled land, and for checking images that might have
been taken other than by
a trained parking attendant
I would assert the manual checks may not have occurred... The
camera is clearly obscured and will almost certainly cause
failed reads.
#Post#: 72904--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: AJHertsLdn
Date: May 23, 2025, 5:16 am
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Thanks guys
Having gone through the system now, I confirm I do need to use
the appeals process to dispute the charge. I've familiarised
myself with their appeals portal and theres a free text box and
the ability to attach files. How does this look (And should I
attach evidence like a [redacted] cc statement at this stage?):
Dear Britannia
Having received your notice, I would like to report that the
vehicle was not present for 24 hours on site, and you have, in
fact, captured 2 separate shopping trips, usually referred to as
a ‘double dip’.
The foliage present in one of the shots may be a factor in
erroneous reporting. As I’m sure you are aware, the BPC Code of
Practice requires that images generated by ANPR or CCTV have
been subject to a manual quality control check, including the
accuracy of the time-stamp and the risk of keying errors. I
request that the manual checks are repeated, specifically to
check for evidence of the vehicle leaving the park on 07 May
shortly after the timestamped photo, and re-entering on 08 May
at a similar time.
In summary, no overnight parking took place, the PCN issued is a
result of a ‘double dip’ error on the part of Britannia Parking,
and as a result, my (The registered Keeper) details have been
unlawfully obtained from DVLA. Please repeal the charge at your
earliest convenience.
By way of evidence, I enclose a screenshot of the ‘recent
purchases’ page of my credit card statement, detailing purchases
made at Wickes, and indeed at other stores on the same site to
pint out the reality of 2 separate shopping trips.
Regards
#Post#: 72906--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: jfollows
Date: May 23, 2025, 5:31 am
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Looks good to me.
If they reject your appeal, then it’s time to tell them to get
lost and you’re not going to pay, but for now asking nicely does
no harm.
#Post#: 72911--------------------------------------------------
Re: Britannia Parking - Overstay - Plinston Retail Park,
Letchworth, Herts
DIR By: AJHertsLdn
Date: May 23, 2025, 5:45 am
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--- Quote from: jfollows link ---
>
> Looks good to me.
>
> If they reject your appeal, then it’s time to tell them to get
lost and you’re not going to pay, but for now asking nicely does
no harm.
>
--- End Quote ---
Thanks - and appending a cc statement? Only reason I'm hesitant
is that it may imply the identity of the driver on the day of
the alleged parking offence?
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