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#Post#: 76343--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: b789
Date: June 13, 2025, 6:00 am
---------------------------------------------------------
You raise a formal complaint to the BPA by completing this form:
HTML https://portal.britishparking.co.uk/compliance/LogComplaint
[indent]• For "Operator complaint outcome" just put: "No
response to formal complaint"
• Operator name: "UK Parking Control Ltd"
• Date parking charge notice issued: 22/03/2025
• Car park name and address: "Take your pick: Beckton Triangle,
E6 6LG or Bell Green, SE26 4PU"
• Details of the complaint:
--- Quote ---
> I am submitting a formal complaint regarding UK Parking
Control Ltd (UKPC), a member of your Approved Operator Scheme.
UKPC has failed to respond to a formal complaint, thereby
exhausting their complaints procedure and enabling escalation
under BPA rules.
>
> The initial complaint was submitted after I received a
Reminder Notice to Keeper dated 23/04/2025. This was the first
correspondence I received. I never received an original Notice
to Keeper, meaning I was denied any opportunity to appeal. My
formal complaint to UKPC requested either cancellation of the
charge or reissue of the NtK. UKPC did not respond at all.
>
> Worse still, UKPC has since issued a debt recovery notice that
refers to a completely different contravention. It alleges a
different location, a different date, and a different time — yet
both notices use the exact same evidential photograph. The
Reminder NtK refers to an alleged incident at Beckton Triangle
Retail Park, 5 Claps Gate Lane, London E6 6LG on 22/03/2025 at
12:30:30. The debt recovery notice refers to Bell Green Retail
Park, Bell Green, Sydenham, SE26 4PU on 06/02/2025 at 10:43:24.
Both letters use the same image.
>
> This is either a clear case of fabricated or duplicated
evidence or an alarming example of complete data management
failure. It demonstrates that UKPC is unfit to hold DVLA KADOE
access and is misusing keeper data. Their failure to respond to
a formal complaint and subsequent escalation based on
irreconcilable details is a breach of the Private Parking Single
Code of Practice and basic procedural fairness.
>
> A formal complaint has already been submitted to the DVLA, who
remain the data controller. I expect the BPA to also take
action. UKPC’s conduct in this matter is indefensible. They are
either utterly incompetent, corrupt, or both — and I expect this
to be treated as a serious regulatory failure. Appropriate
sanctions should follow.
>
> Please confirm receipt and let me know the outcome of your
investigation.
--- End Quote ---
[/indent]
You should upload both notices and also a copy of the original
complaint that was never responded to.
#Post#: 78907--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: June 30, 2025, 9:46 am
---------------------------------------------------------
Hello, Had a response from DVLA and a new letter from a new debt
recovery organisation. I've uploaded both letters.
do you think I need to sit tight and wait for a summons. Someone
mentioned a statutory declarations but not sure if this would
apply?
again any advice/suggestions would be much appreciated.
all the best, Danny
[attachment deleted by admin]
#Post#: 78914--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: b789
Date: June 30, 2025, 10:13 am
---------------------------------------------------------
I refer you to this comment from an earlier post:
--- Quote from: b789 link ---
>
> [member=5506]Dannyboy71[/member]
>
> You can safely ignore any and all debt recovery letters. Debt
collectors are powerless to do anything, no matter how
threatening their letters may seem. All they can do is try and
persuade the low-hanging fruit on the gullible tree to pay up
out of ignorance and fear.
>
> Never, ever enter into any communication with a peerless debt
collector. Ignore them.
>
--- End Quote ---
Regarding the DVLA fob-off reply, you can now escalate to Step
2. This step is identical to Step 1 except that the link is nw
to "Head of Complaints" at
HTML https://contact.dvla.gov.uk/complaints
Here is the content for the Webform and Supporting Statement
that you will upload:
--- Quote ---
> I am escalating my original Step 1 complaint about UK Parking
Control Ltd (UKPC), a BPA AOS member with KADOE access. The
response I received was wholly inadequate and failed to address
the substance of my complaint.
>
> The DVLA’s reply admits that UKPC sent false information in a
debt recovery notice due to a “bug” in their system. That is not
a defence — it is an admission of breach. More seriously, the
false letter refers to a completely different location, date and
time than the previous notice, while using the exact same
evidential photograph. This cannot be explained away by a
template error. It indicates either fabricated evidence or
systemic data mishandling.
>
> The DVLA has tried to dismiss this by claiming affected
motorists would have received “three prior letters with the
correct details.” I clearly stated in my original complaint that
I never received an original Notice to Keeper, and this point
was ignored.
>
> UKPC used my DVLA-supplied data to send contradictory and
misleading notices and then ignored my formal complaint. That is
a clear breach of the KADOE contract, the PPSCoP, and UK GDPR.
The DVLA’s role as data controller does not end once data is
disclosed — and the suggestion that oversight rests entirely
with the BPA is unacceptable.
>
> I have submitted a formal complaint to the BPA, but this does
not absolve the DVLA of responsibility for unlawful or negligent
data use after disclosure. The agency is still failing to act as
required under the UK GDPR and must refer this matter to the
ICO.
>
> I have attached an updated supporting statement and request
confirmation of a reference number for this Step 2 complaint.
--- End Quote ---
And here is the Supporting Statement that should be uploaded as
a PDF:
--- Quote ---
> SUPPORTING STATEMENT
>
> Complaint to DVLA – Breach of KADOE Contract and PPSCoP
>
> Vehicle registration: [insert VRM]
> Original complaint submitted: 16 June 2025
> Step 1 response received: [insert date of DVLA response]
>
> This is a Step 2 escalation of my original complaint regarding
UK Parking Control Ltd (UKPC), a BPA AOS member with DVLA KADOE
access.
>
> The DVLA’s Step 1 response was inadequate and failed to
address the actual breach. The response admits that UKPC issued
a debt recovery notice containing false information, attributing
this to a “bug” in their system affecting one letter template.
However, the letter I received:
>
> [indent]• Referred to a completely different location,
> • Stated a different date and time, and
> • Used the exact same photograph as the previous
notice.[/indent]
>
> Specifically:
>
> [indent]• The Reminder NtK referred to an alleged
contravention at Beckton Triangle Retail Park, 5 Claps Gate
Lane, London E6 6LG on 22/03/2025 at 12:30:30.
> • The debt recovery notice referred to Bell Green Retail Park,
Bell Green, Sydenham SE26 4PU on 06/02/2025 at 10:43:24.
> • Both used the same evidential image.[/indent]
>
> This is not a trivial “template bug.” It is either a case of
data fabrication or serious evidence mishandling. UKPC has no
excuse for continuing to pursue motorists using false details
based on DVLA data. Their conduct is either corrupt or utterly
incompetent.
>
> The DVLA’s claim that “three prior letters” would have
contained the correct details is factually wrong. I clearly
stated in my original complaint that I never received the
original Notice to Keeper. That point was ignored.
>
> The entire basis of KADOE access is that data is used
accurately, fairly, and for a single, specific incident. UKPC
has issued multiple contradictory notices based on the same DVLA
data. That is a breach of:
>
> [indent]• The KADOE contract (clauses B2 and C2.1),
> • The Private Parking Single Code of Practice (accuracy,
escalation, complaint handling), and
> • UK GDPR Articles 5(1)(b) and 5(1)(d).[/indent]
>
> The DVLA is the data controller and remains responsible for
ensuring personal data is not misused after disclosure. The Step
1 response simply deflects this responsibility onto the BPA,
which is unacceptable. I have submitted a formal complaint to
the BPA, but the DVLA cannot outsource its data controller
obligations.
>
> I request that the DVLA:
>
> [indent]• Acknowledge the actual substance of the breach,
> • Reopen its investigation,
> • Impose sanctions or restrictions on UKPC’s KADOE access if
appropriate, and
> • Report this matter to the ICO under the agency’s obligations
as data controller.[/indent]
>
> This is a clear example of how ongoing misuse of DVLA data by
an AOS member can occur under DVLA’s watch, and it must not be
ignored.
>
> Name: [INSERT YOUR NAME]
> Date: [INSERT DATE]
--- End Quote ---
#Post#: 78916--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: June 30, 2025, 10:17 am
---------------------------------------------------------
Thank you, that's much appreciated :)
#Post#: 80447--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: July 10, 2025, 8:35 am
---------------------------------------------------------
Received a response about the DVLA complaint. Unhelpful as you
can imagine.
Thanks for supporting me with this issue.
[attachment deleted by admin]
#Post#: 80484--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: b789
Date: July 10, 2025, 10:21 am
---------------------------------------------------------
Respond to UKPC with the following:
--- Quote ---
> Subject: Re: Formal Complaint – Misuse of DVLA Data and
Instruction to Cancel PCN: [PCN number]
>
> Dear Complaints Department,
>
> Your response is entirely unsatisfactory and fails to address
the seriousness of the misconduct.
>
> You admit that the debt recovery notice contained a false
location, date, and time due to what you now describe as a
“system error.” That is not a trivial administrative mistake.
You sent a threatening demand for payment based on details that
were completely incompatible with the earlier letter, yet both
referenced the same image. This is either:
>
> [indent]• evidence of fabricated evidence and duplicity,
> • a sign of total operational breakdown,
> • or both.[/indent]
>
> It is a breach of UK GDPR to rely on inaccurate data, and a
breach of the KADOE contract to use DVLA-supplied keeper data in
support of such misleading notices. Your obligations under the
Code of Practice and data protection law do not vanish simply
because you have passed the matter to a third-party debt
collector.
>
> You also completely ignored my original formal complaint about
the non-receipt of the original NtK, thereby depriving me of any
chance to appeal. You cannot now hide behind process exhaustion
or "ZZPS control" when your own failures created this mess.
>
> To be clear:
>
> [indent]• You have misused personal data obtained from the
DVLA
> • You have issued contradictory documents referring to
different contraventions using the same photograph
> • You failed to respond to a valid complaint in good time
> • You escalated the matter despite the unresolved
dispute[/indent]
>
> I will not be contacting ZZPS, as they are not a lawful party
in this matter. The charge remains in dispute and UKPC is still
the data controller responsible for this misuse. If you persist
in escalating or processing my data via debt collectors, it will
be treated as harassment and unlawful processing.
>
> This matter is now the subject of formal complaints to both
the DVLA and BPA. I fully expect both bodies to consider
enforcement action. You are once again instructed to cancel this
charge immediately.
>
> Yours faithfully,
>
> [Your name]
--- End Quote ---
You can also escalate your complaint to the BPA with the
following:
--- Quote ---
> Second Follow-Up – Formal Complaint Against UKPC (Submitted 13
June 2025)
>
> Dear BPA Complaints Team,
>
> This is now my second follow-up regarding the formal complaint
I submitted to you on 13 June 2025 concerning UK Parking Control
Ltd (UKPC, a member of your Approved Operator Scheme. It is
completely unacceptable that I have received no acknowledgement
or response from the BPA, especially given the seriousness of
the breaches outlined.
>
> To reiterate:
>
> [indent]• UKPC failed to respond to my formal complaint about
never receiving the original Notice to Keeper. I was denied any
opportunity to appeal, in direct breach of the Private Parking
Single Code of Practice (PPSCoP).
> • UKPC then issued a debt recovery notice referring to a
completely different location, date, and time than the Reminder
NtK, but using the exact same evidential photograph.
> • Reminder NtK: Beckton Triangle Retail Park, E6 6LG –
22/03/2025 at 12:30:30
> • Debt Recovery: Bell Green Retail Park, SE26 4PU – 06/02/2025
at 10:43:24[/indent]
>
> This is either outright fabrication or a catastrophic systems
failure — in either case, it amounts to unlawful processing of
keeper data and proves UKPC is unfit to hold DVLA KADOE access.
Their conduct is not only a breach of the PPSCoP and UK GDPR,
but also of basic procedural integrity. Their eventual response,
dismissing this as a “system error” and referring me to a debt
collector, only compounds the misconduct.
>
> The complaint was submitted to you in line with your own
escalation procedure, after UKPC failed to respond. It has now
been four weeks without a reply from the BPA. I find this delay
completely unacceptable and contrary to your stated role as a
pseudo-regulator.
>
> I expect immediate confirmation of receipt and a full
investigation into UKPC’s conduct. Failure to act on this
complaint would amount to complicity in misconduct by an AOS
member.
>
> Yours faithfully,
>
> [Your Name]
--- End Quote ---
#Post#: 80488--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: b789
Date: July 10, 2025, 10:32 am
---------------------------------------------------------
I also suggest you escalate this to the DVLA data sharing team
at datasharing@dvla.gov.uk. Just make sure you reference the
ongoing Step 2 complaint reference number in it. You can upload
copies of the Notices, the complaint to UKPC and their responses
as your evidence.
--- Quote ---
> Subject: Formal Escalation – UKPC Misuse of Keeper Data and
KADOE Breach
>
> Dear DVLA Data Sharing Team,
>
> I am writing to escalate a serious concern regarding UK
Parking Control Ltd (UKPC) and their handling of my personal
data obtained via DVLA’s KADOE access.
>
> UKPC has misused my data in a manner that breaches both the
KADOE contract and UK GDPR principles. I never received the
original Notice to Keeper. I submitted a formal complaint to
UKPC requesting cancellation or reissue of the NtK. They failed
to respond. Instead, they issued a “reminder” notice and later
escalated the charge through a debt recovery notice.
>
> These two notices claim entirely different contraventions:
>
> [indent]• The Reminder Notice refers to Beckton Triangle
Retail Park, 5 Claps Gate Lane, London E6 6LG, on 22/03/2025 at
12:30:30.
> • The Debt Recovery Notice refers to Bell Green Retail Park,
Sydenham, SE26 4PU, on 06/02/2025 at 10:43:24.
> • Yet both notices use the exact same evidential
photograph.[/indent]
>
> This is either evidence of fabricated or duplicated evidence
or serious data mismanagement. UKPC’s explanation — that it was
a "system error" — is not acceptable. They have used DVLA data
to pursue a charge based on wholly inaccurate and inconsistent
information. That is a breach of the KADOE contract and is not
“using the data only for the specified purpose.” It also
breaches Articles 5(1)(b) and 5(1)(d) of the UK GDPR.
>
> I consider this unlawful processing and have also submitted a
formal complaint to the BPA. A copy of this matter has been sent
to the DVLA Complaints Team via Step 2.
>
> I now ask that the Data Sharing Team investigate whether this
breach warrants suspension or termination of UKPC’s KADOE
access. Their behaviour demonstrates that they are either
corrupt, incompetent, or both – and entirely unfit to be
entrusted with DVLA data.
>
> Please confirm receipt and let me know the outcome of any
investigation.
>
> Yours faithfully,
>
> [Your Full Name]
> [Your Vehicle Registration Number]
> [PCN Number]
--- End Quote ---
#Post#: 83128--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: July 28, 2025, 9:08 am
---------------------------------------------------------
Hi just had a response to DVLA and UKPC both unhelpful , please
se attached.
[attachment deleted by admin]
#Post#: 83130--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: July 28, 2025, 9:13 am
---------------------------------------------------------
and teh DVLA one - i've also had a letter from an enforcement
company GCTT stating that it is a warning notice of transfer to
a solicitor
[attachment deleted by admin]
#Post#: 83157--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: b789
Date: July 28, 2025, 11:22 am
---------------------------------------------------------
What a shameful fob-off by the DVLA. They simply rake in over
£100,000 a day from these rogue operators and shirk any
responsibility for the chaos these rogue operators create using
that data.
You can search for other recent DVLA complaints and see how to
raise it with the ICA.
As for GCTT or ZZPS, you can just ignore those useless debt
collectors. They cannot do anything as they are powerless. The
"warning of transfer to a solicitor" is just waffle. Only UKPC
can instruct a solicitor to make a claim. They will use DCB
Legal who will eventually discontinue late in the process if you
are not low-hanging fruit on the gullible tree that pays up out
of ignorance and fear.
When you receive a Letter of Claim (LoC) come back and we will
advise on how to proceed. No one who follows the advice here
pays a penny to UKPC.
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