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#Post#: 72396--------------------------------------------------
Debt Collectors due to not receiving the private parking charge
- disabled driver
DIR By: Dannyboy71
Date: May 20, 2025, 10:13 am
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I am a disabled driver with a blue badge and was issued a ticket
on 22/03/2025. The ticker was because I was not parked within
the DISABLED bay markings. The reason was when I arrived another
car was overlapped, and I needed to park this way in order to
get my disability out of the car. I was NOT parked across a
different bay and was not obstructing another vehicle. However,
the issue is that I never received a ticket on my windscreen or
by post.
The first time I was aware of this ticket was on the 23/04/2025
when I received a letter demanding £170. If I would have
received the original ticket I would have appealed straight
away. There was no way to contact UKPC by phone so had to write
a complaint letter. I received a response today stating that 2
letter were posted but I did not receive. Was told that my case
is now with a debt recovery agency so the cost will now
increase.
I am disabled and have no way of paying this and feels very
unfair that I have not received any letters until the letter
dated 23/04/2025
Really not sure what I should do now. >:(
[attachment deleted by admin]
#Post#: 72397--------------------------------------------------
Re: Not received the private parking charge
DIR By: jfollows
Date: May 20, 2025, 10:22 am
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Are you the registered keeper of the car and, if so, is the
address on the V5C for the car correct?
#Post#: 72398--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: May 20, 2025, 10:24 am
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Yes for both
#Post#: 72441--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: b789
Date: May 20, 2025, 1:26 pm
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[member=5506]Dannyboy71[/member], welcome to the forum. Please
stop panicking over this. If you follow the advice you won't be
paying a penny to these scammers.
Before we proceed with the necessary advice, please tell us
whether the Parking Charge Notice (PCN) you received was a
windscreen Notice to Driver (NtD) or a postal Notice to Keeper
(NtK)? Which unregulated private parking company has issued this
PCN?
As for the previous posters question about the address on your
V5C is because it is often the case that when someone changes
address, they update their drivers licence details with the DVLA
but are unaware or forget to update their V5C address
separately. The parking operator will only send the PCN to the
address on the V5C but a debt recovery company will do a simple
credit reference check to obtain a current address, which is why
the first you know about this PCN is when you receive the debt
recovery letter.
You can safely ignore any and all debt recovery letters. Debt
collectors are powerless to do anything, no matter how
threatening their letters may seem. All they can do is try and
persuade the low-hanging fruit on the gullible tree to pay up
out of ignorance and fear.
Never, ever enter into any communication with a peerless debt
collector. Ignore them.
For now, wended to see the PCN you received. Only redact your
personal info and the PCN reference number. Leave everything
else visible, especially all dates and times. We also need to
know what you wrote to the parking company. This is important
because you may have made some mistakes by contacting them
before receiving advice. However, that does not mean that it is
fatal to your case.
Invariably, if you follow our advice, these cases will reach
litigation but will eventually be struck out or discontinued.
#Post#: 72492--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: May 21, 2025, 3:01 am
---------------------------------------------------------
Thank you, that's very much appreciated, like I said I did not
receive the first two only the third telling me that I now owe
£170 and that it is now going to a debt collector.
I've attached the fine letter as requested, any support/guidance
would be gratefully received
[attachment deleted by admin]
#Post#: 72662--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: b789
Date: May 21, 2025, 6:40 pm
---------------------------------------------------------
You should email the following formal complaint to UKPC at
complaints@ukparkingcontrol.com and also CC yourself:
--- Quote ---
> Subject: Formal Complaint – Failure to Serve Notice to Keeper
/ Disability Considerations
>
> Parking Charge Reference: [Insert Reference]
> Date of Alleged Contravention: 22/03/2025
> Location: Beckton Triangle Retail Park, 5 Claps Gate Lane,
London, E6 6LG
>
> Dear UK Parking Control Ltd,
>
> I am writing a formal complaint regarding the above parking
charge. I am the registered keeper of the vehicle. I was only
made aware of this charge when I received a letter dated
23/04/2025 demanding £170. Prior to that date, I did not receive
a Notice to Keeper (NtK) by post.
>
> Had I received a NtK, I would have appealed it promptly. The
charge has now been arbitrarily increased to £170, despite the
fact that no opportunity has been given to make representations.
This is both procedurally unfair and contrary to the
expectations set out in the Private Parking Single Code of
Practice, specifically:
>
> [indent]Section 8.1.2(e) – Note 2:
>
> [indent]“A notice sent by post is to be presumed, unless the
contrary is proved, to have been delivered on the second working
day after the day on which it is posted... Therefore, parking
operators must retain a record of the date of posting of a
notice, not simply of that notice having been generated (e.g.
the date that any third-party Mail Consolidator actually put it
in the postal system).”[/indent][/indent]
>
> Accordingly, you are put to strict proof that the original NtK
was posted in accordance with the above standard, including
evidence of the actual date of posting (not just generation),
such as a Royal Mail manifest or proof from your mail handler.
>
> The driver is disabled and a valid Blue Badge holder. The
vehicle was parked in a disabled bay, albeit slightly outside
the bay lines due to the adjacent vehicle encroaching into the
space at the time of parking. This was necessary to allow safe
access due to their disability and did not cause any obstruction
to other vehicles. This context should have been taken into
account when assessing the circumstances.
>
> Resolution Sought
>
> I therefore request that UKPC:
>
> [indent]1. Cancel the parking charge, taking into account your
obligations under the Equality Act 2010 and the clear lack of
proper notice;
> OR
> 2. Re-issue the Notice to Keeper, restarting the process and
granting the Keeper the opportunity to appeal properly.[/indent]
>
> I also request that any escalation or further enforcement
action be placed on hold pending the resolution of this
complaint.
>
> Failure to respond substantively will result in a formal
complaint to the DVLA, the British Parking Association (BPA) and
may be brought to the attention of the Information
Commissioner’s Office (ICO) if there is evidence that personal
data has been mishandled or letters were sent to the wrong
address.
>
> Yours faithfully,
>
> [Your Full Name]
> [Your Address]
> [Email if applicable]
--- End Quote ---
#Post#: 72693--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: May 22, 2025, 3:13 am
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thats great - thank you :-)
#Post#: 76317--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: Dannyboy71
Date: June 13, 2025, 3:53 am
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Received the below email and the attached letter
also on teh attached letter it now has different location and
different date. Should i just pay it cause I'm getting concerned
[attachment deleted by admin]
#Post#: 76321--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: jfollows
Date: June 13, 2025, 3:59 am
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The large red font is obviously working!
Seriously, wait for advice here before panicking and paying.
#Post#: 76339--------------------------------------------------
Re: Debt Collectors due to not receiving the private parking
charge - disabled driver
DIR By: b789
Date: June 13, 2025, 5:32 am
---------------------------------------------------------
Why on earth would you consider paying a scammer when we've
already told you that if you follow our advice, you won't be
paying penny to UKPC.
Did you send the formal complaint letter as advised? Have you
had a response to that?
As they have used the same evidential photo for the two notices,
one a reminder and one a debt recovery notice, you first need to
make a formal complaint to the DVLA. Here’s how to make a DVLA
complaint:
[indent]• Go to:
HTML https://contact.dvla.gov.uk/complaints
• Select: “Making a complaint or compliment about the Vehicles
service you have received”
• Enter your personal details, contact details, and vehicle
details
• Use the text box to summarise your complaint or insert a
covering note
• You will then be able to upload a file (up to 19.5 MB) — this
can be your full complaint or supporting evidence
That’s it.[/indent]
The DVLA is required to record, investigate and respond to every
complaint about a private parking company. If everyone who
encounters a breach took the time to submit a complaint, we
might finally see the DVLA take meaningful action—whether that
means curtailing or removing KADOE access altogether.
For the text part of the complaint the webform could use the
following:
--- Quote ---
> I am submitting a formal complaint against UK Parking Control
Ltd (UKPC), a BPA AOS member with DVLA KADOE access, for
misusing my personal data following its release.
>
> UKPC has misused my DVLA keeper data. Without issuing a Notice
to Keeper (NtK) they sent me two letters—first a Reminder Notice
to Keeper dated 23/04/2025, then a Final Debt Recovery Notice
dated 05/06/2025—both claiming to relate to the same alleged
contravention, but quoting completely different details, yet
using the exact same evidential photo.
>
> The Reminder states the location as Beckton Triangle Retail
Park, 5 Claps Gate Lane, London E6 6LG on 22/03/2025 at
12:30:30.
>
> The debt recovery letter states the location as Bell Green
Retail Park, Bell Green, Sydenham SE26 4PU on 06/02/2025 at
10:43:24.
>
> Both letters use the exact same photographic evidence. This
proves they have either fabricated the contravention details or
are reusing the same DVLA data to pursue two fundamentally
contradictory events. I did not receive the original Notice to
Keeper. I submitted a formal complaint to UKPC asking them to
cancel or reissue the NtK. They ignored it entirely and
escalated the matter instead, which is also breach of the
BPA/IPC Private Parking Single Code of Practice (PPSCoP).
>
> This conduct shows either corruption, gross incompetence or a
combination of both, and UKPC is clearly unfit to hold KADOE
access. The DVLA must investigate, sanction UKPC, and if this
turns out to be systemic, report its own regulatory failure to
the ICO.
>
> I have attached a supporting statement and copies of both
letters. Please confirm a reference number.
--- End Quote ---
Then you could upload the following as a PDF file for the formal
complaint itself:
--- Quote ---
> SUPPORTING STATEMENT
>
> Complaint to DVLA – Breach of KADOE Contract and PPSCoP
>
> Operator name: UK Parking Control Ltd (UKPC)
> Date of PCN issue: Unknown – only a Reminder NtK was received
on 23/04/2025
> Vehicle registration: [INSERT VRM]
>
> I am submitting this complaint to report a misuse of my
personal data by UKPC, who obtained my keeper details from the
DVLA under the KADOE (Keeper At Date Of Event) contract.
>
> Although the parking company may have had reasonable cause to
request my data initially, the way they have used that data
afterwards amounts to unlawful processing. This is because they
have acted in breach of the BPA/IPC Private Parking Single Code
of Practice (PPSCoP), which is a mandatory requirement for
access to DVLA keeper data. The PPSCoP forms part of the
framework that regulates how parking companies must behave once
they have received keeper data from the DVLA.
>
> The KADOE contract makes clear that keeper data may only be
used to pursue an unpaid parking charge in line with the Code of
Practice. If a parking company fails to comply with the PPSCoP
after receiving DVLA data, their use of that data becomes
unlawful, as they are no longer using it for a permitted
purpose.
>
> UKPC has issued two notices purporting to relate to the same
contravention, using the same photographic evidence, but the
details are completely different.
>
> The first notice, a Reminder Notice to Keeper dated
23/04/2025, claims the alleged incident occurred at Beckton
Triangle Retail Park, 5 Claps Gate Lane, London E6 6LG on
22/03/2025 at 12:30:30.
>
> The second notice, a Final Debt Recovery Notice dated
05/06/2025, claims the alleged incident occurred at Bell Green
Retail Park, Bell Green, Sydenham SE26 4PU on 06/02/2025 at
10:43:24.
>
> Despite the differences in location, date and time, both
letters include the exact same evidential photograph of my
vehicle. This means UKPC has either fabricated one of the
alleged contraventions or is using the same evidence to support
two different claims. Either way, it shows they are pursuing
incompatible claims using my DVLA data.
>
> I never received the original Notice to Keeper (NtK). I lodged
a formal written complaint to UKPC, demanding that they cancel
the charge or reissue the NtK so I could appeal. UKPC ignored my
complaint entirely and, instead, escalated the matter by issuing
a debt-recovery notice that quoted a different site, date and
time while re-using the same photograph.
>
> Such conduct can only be explained by outright corruption,
gross incompetence, or a combination of both. Either way, UKPC
falls nowhere near the standard expected of any operator trusted
with live KADOE access to DVLA data.
>
> This behaviour breaches the Private Parking Single Code of
Practice, which requires accurate notices, proper complaint
handling and fair escalation. It also breaches the KADOE
contract because my keeper data has been used in a manner that
is inaccurate, misleading and wholly outside the “reasonable
cause” for which it was supplied. The same facts put UKPC in
breach of UK GDPR Articles 5(1)(b) and 5(1)(d).
>
> I expect the DVLA to investigate immediately, confirm the
breach and impose meaningful sanctions. UKPC’s KADOE access
should be suspended or terminated. If the DVLA allows this to
continue it is failing in its own duties as data controller and
must account for that to the ICO.
>
> I have attached both letters as evidence. Please confirm
receipt and provide a reference number for this complaint.
>
> Name: [insert full name]
> Date: [insert today’s date]
--- End Quote ---
You also send the following to UKPC in an email to
complaints@ukparkingcontrol.com and you also CC in yourself:
--- Quote ---
> Subject: Formal Complaint – Misuse of DVLA Data and
Instruction to Cancel PCN: [PCN number]
>
> Dear Sirs,
>
> This is a follow-up to my previous formal complaint sent on
[date you sent original email], which you failed to respond to.
I never received the original Notice to Keeper(NtK), only a
reminder notice dated 23/04/2025, and I raised this with you in
writing, requesting either cancellation of the charge or reissue
of the original NtK so I could appeal. You ignored the complaint
entirely.
>
> You have now issued a debt recovery notice dated 05/06/2025,
that not only escalates the charge unfairly, but also refers to
a completely different location, date and time than your earlier
notice. Both letters use the exact same photographic evidence.
This proves you are either fabricating contravention details or
reusing the same image to support conflicting claims. That alone
invalidates your entire case.
>
> This conduct is either outright corruption, complete
incompetence, or both. You are misusing my personal data and
clearly acting outside the terms of the KADOE contract. You are
also in breach of the BPA/IPC Private Parking Single Code of
Practice (PPSCoP) and the UK GDPR. Your behaviour falls well
short of the standards expected of any operator with access to
DVLA data.
>
> I have now reported this matter to the DVLA and asked them to
investigate and consider suspension or termination of your KADOE
access. A formal complaint has also been submitted to the BPA.
While I do not expect much from your tame ATA, I will be
pressing for full sanctions.
>
> You are hereby instructed to cancel this Parking Charge Notice
immediately. If you do so, it will not undo your breach, but it
may be regarded as a first step toward mitigating your liability
in this matter.
>
> If you fail to cancel the charge or continue to escalate it, I
will treat it as deliberate harassment and unlawful processing
of my personal data.
>
> Yours faithfully,
>
> [Your Full Name]
> [Your Address]
> [Vehicle Registration]
--- End Quote ---
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