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#Post#: 77132--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: b789
Date: June 19, 2025, 4:46 am
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Did you get any response from the IPC query email I also advised
you to send?
#Post#: 77140--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 19, 2025, 5:29 am
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Yes. Almost immediately. Included it with the DVLA complaint.
#Post#: 77642--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 23, 2025, 3:03 am
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Reply from DVLA:
--- Quote ---
> Thank you for your correspondence of 13th of June about the
release of information
> from the Driver and Vehicle Licensing Agency’s (DVLA) vehicle
register. I have been
> asked to formally review your case at Step 1 of our
complaint’s procedure.
> The DVLA takes the protection and security of its data very
seriously and has
> procedures in place to ensure data is disclosed only where it
is lawful and fair to do
> so and where the provisions of the Data Protection Law are
met. The Agency must
> strike a balance between ensuring the privacy of motorists is
respected while
> enabling those who may have suffered loss or damage to seek
redress.
> The Government’s policy is that parking operators must be a
member of an
> Accredited Trade Association (ATA) to receive DVLA data and
DVLA will not
> disclose data to parking companies who are not members of an
ATA and looks
> primarily to the ATA’s to monitor adherence to the code of
practice and explore and
> address non-compliance when it arises. The ATA makes stringent
checks before
> parking management companies can join. If a company fails to
comply with the
> relevant code of practice, it can be suspended or expelled,
during which time no data
> will be provided to it by the DVLA.
> The company in question, Parking Control Solution Ltd is a
member of the
> International Parking Community Ltd (IPC) which is an ATA for
the parking industry.
> The IPC’s code of practice is published on its website at
www.theipc.info under the
> heading Accredited Operators Scheme. If a member of this AOS
does not comply
> with the code of practice, it may be suspended or expelled,
during which time no
> data will be provided to it by the DVLA. If you feel that any
of the practices used by
> the company do not comply with the IPC’s code of practice, you
may wish to contact
> the IPC via their website or by writing to IPC, at PO Box 662
SK10 9NR.
> We have fully considered all the information available. If you
feel that your
> complaint has not been resolved, you can request escalation of
your complaint to
> Step 2 of the complaints process. Further options about our
complaint procedure
> can be found online at www.gov.uk/dvla/complaints.
>
--- End Quote ---
I note frustratingly here that while the letter states that PCS
is a member of IPC, it does not call it an accredited member,
despite later referring to the Accredited Operator Scheme.
#Post#: 77645--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: b789
Date: June 23, 2025, 3:28 am
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You never showed us the response from the IPC that you
supposedly received "almost immediately"!
I am still waiting for the FoI request I made with the DVLA
about this company. I note that they do now appeal on the IPC
list of AoS members.
Before and after images of the list of AOS members:
HTML https://i.imgur.com/ppM9N7y.jpeg
HTML https://i.imgur.com/NwuZvYu.jpeg
#Post#: 77678--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 23, 2025, 5:48 am
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Oh, given that you said to send an email to generate the
boilerplate automatic response, I presumed it would be exactly
that and that you would already know what it said. Apologies.
Here is what I got from the IPC:
--- Quote ---
> Dear Sir or Madam
>
> Please note, messages sent to this email address will not be
responded to.
>
> Appeal: If you are trying to appeal a parking charge that has
been issued to you by a parking operator that is a member of the
International Parking Community (IPC), you must first appeal to
the parking operator. The details of the appeals process will be
detailed on the notice you will have received.
> If they reject your appeal they will give you the ability to
appeal to the Independent Appeals Service (IAS). Once you have
been given that ability then you will only have 28 days to lodge
the appeal.
> Appeals can be lodged online at www.theias.org You will need
the Parking charge number and the vehicle registration number.
>
> Complaint: If you believe that a member of the IPC has
breached the Sector Code of Practice, you are able to submit a
complaint. You must first submit your complaint to the parking
operator, the details of this process will be detailed on any
notice you will have received and will be documented on their
website if applicable.
> Should you remain dissatisfied with their response, you may
escalate your complaint to the IPC via the online portal:
portal.theipc.info/login/complaints
>
> Assistance: If you need to enquire about the process of
appealing a parking charge then you can visit www.theias.org
where you will find helpful information. If your enquiry is more
complicated you will be able to lodge an enquiry by using the
contact us tab, registering your details and sending your
enquiry through the online portal. www.theias.org/contact-us
>
> If you want to know whether you should have the opportunity to
appeal a charge, please check the flowchart at www.theias.org
>
> If you are asking about payments of a parking charge, then we
are unable to assist you with this matter. You will need to
contact the operator who issued the notice.
>
> If you want to know if an operator is a member of the
International Parking Community, please visit
HTML https://portal.theipc.info/aos-members
>
> Finally, if your enquiry relates to The private parking sector
single Code of Practice, this can be found by using the
following link:
irp.cdn-website.com/262226a6/files/uploaded/sector_single_Code_of_Practice.pdf
>
> We hope you found this information useful
>
> Kind Regards
>
--- End Quote ---
#Post#: 77681--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 23, 2025, 5:52 am
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This is frustrating! I did visit the IPC site again a few days
ago, I think, and saw that PCS was still not showing on the AOS
list.
It has now been around two weeks since PCS sent the NtK by mail.
IPC has now updated its AOS list to show PCS, and DVLA has
responded that PCS is indeed permitted to request KADOE
information. Is there a particular game plan at this point?
#Post#: 77682--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 23, 2025, 5:54 am
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Was there not a response to the FoI request already? I thought
this was mentioned in the post on 10 June?
#Post#: 77711--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: b789
Date: June 23, 2025, 7:32 am
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Still waiting for the FoI response.
You can raise a complaint about the DVLA response with ICA.
Whilst this won't help you with your case, it will put the DVLA
under the ICA spotlight. TO be honest, I don't have the time to
handhold through this process. However, I did advise recently on
a thread how to escalate to ICA. Do a search or wait and see iff
someone else can assist you.
#Post#: 77713--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 23, 2025, 7:33 am
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Okay. So in short, the £100 fee will have to be paid, then?
#Post#: 77714--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: b789
Date: June 23, 2025, 7:38 am
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You won't be paying a penny if you follow the advice.
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