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#Post#: 75775--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: b789
Date: June 10, 2025, 8:32 am
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Send a complaint to the DVLA. Here’s how to make a DVLA
complaint:
[indent]• Go to:
HTML https://contact.dvla.gov.uk/complaints
• Select: “Making a complaint or compliment about the Vehicles
service you have received”
• Enter your personal details, contact details, and vehicle
details
• Use the text box to summarise your complaint or insert a
covering note
• You will then be able to upload a file (up to 19.5 MB) — this
can be your full complaint or supporting evidence
That’s it.[/indent]
The DVLA is required to record, investigate and respond to every
complaint about a private parking company. If everyone who
encounters a breach took the time to submit a complaint, we
might finally see the DVLA take meaningful action—whether that
means curtailing or removing KADOE access altogether.
For the text part of the complaint the webform could use the
following:
--- Quote ---
> I am submitting a formal complaint against Parking Control
Solutions Ltd (Company No. 08419177), who purport to be an IPC
AOS member with DVLA KADOE access. They do not appear on the
IPC’s publicly-published list of AOS members, and every enquiry
to ipc@theipc.info elicits only an automated, non-responsive
boilerplate.
>
> Because they are not a current IPC-accredited operator, they
have no legitimate contract with the DVLA to access keeper data.
Their issuance of a PCN to me, the registered keeper, using
DVLA-supplied data therefore amounts to unauthorised data access
and misuse.
>
> Furthermore, the IPC itself—acting as the Accredited Trade
Association—has failed in its duty to maintain an accurate
public register and to respond to reasonable requests for
confirmation of membership.
>
> Under UK GDPR and the Data Protection Act 2018, the DVLA, as
Data Controller, is obliged to investigate any misuse of keeper
data and the conduct of both data recipients and the ATA that
governs them. I therefore request:
>
> [indent]• A full investigation into Parking Control Solutions
Ltd’s unlawful access and use of my personal data.
> • An inquiry into the IPC’s failure to fulfil its ATA
obligations.
> • Appropriate enforcement action or sanctions against both PCS
Ltd and the IPC, up to suspension or termination of KADOE
access.[/indent]
>
> Please acknowledge receipt of this complaint and provide me
with a reference number.
--- End Quote ---
Then you could upload the following as a PDF file for the formal
complaint itself:
--- Quote ---
> SUPPORTING STATEMENT
>
> Complaint to DVLA – Unauthorised Access to Keeper Data & ATA
Failure
>
> Operator name: Parking Control Solutions Ltd (Company No.
08419177)
> Date of PCN issue: [INSERT DATE]
> Vehicle registration: [INSERT VRM]
>
> 1. Introduction
>
> I submit this complaint to the DVLA regarding the conduct of
Parking Control Solutions Ltd (“PCS Ltd”) in relation to their
access and use of my personal keeper data, and the failure of
the International Parking Community (“IPC”), as the Accredited
Trade Association (ATA), to uphold its duties. PCS Ltd obtained
my DVLA-supplied data purportedly under the Keeper At Date Of
Event (KADOE) scheme, but as they are not listed on the IPC’s
official AOS register, they hold no valid contract with the
DVLA. This amounts to unauthorised data access. Moreover, the
IPC has repeatedly refused to confirm or deny PCS Ltd’s
accreditation status, responding only with automated,
non-responsive boilerplate, thereby breaching its own
obligations as regulator of the sector.
>
> 2. Unauthorised Access and Misuse of DVLA Data
>
> Lack of KADOE Entitlement
>
> PCS Ltd is absent from the IPC’s publicly-published list of
Accredited Operator Scheme (AOS) members (see screenshot
attached). Only AOS members may lawfully request keeper data
under KADOE. By requesting—and using—my personal data without
any such accreditation, PCS Ltd acted entirely outside the scope
of the DVLA’s KADOE contract.
>
> Misuse of Personal Data
>
> PCS Ltd subsequently issued a Parking Charge Notice (PCN) to
me, the registered keeper, on [INSERT DATE]. This use of my data
was neither authorised (no valid KADOE contract) nor compliant
with the Private Parking Single Code of Practice (PPSCoP), to
which all accredited operators must adhere. Even if a KADOE
request had been lawful, any misuse thereafter (misleading
notices and refusal to engage) would breach the PPSCoP’s
requirements for fair and transparent pursuit of charges.
>
> 3. Failure of the IPC as Accredited Trade Association
>
> The IPC, charged by the DVLA to oversee AOS membership, has
materially failed in two respects:
>
> [indent]1. Failure to Maintain an Accurate, Public Register
>
> No current mechanism exists for verifying whether PCS Ltd
holds accreditation. The publicly-accessible AOS list omits PCS
Ltd, yet they continue to claim membership. This undermines
public confidence and the integrity of self-regulation.
>
> 2. Refusal to Provide Substantive Responses
>
> Every enquiry sent to ipc@theipc.info regarding PCS Ltd’s
status has received only an automated, non-responsive reply. The
IPC thereby denies stakeholders any transparent means of
confirming accreditation, in direct contravention of its ATA
duties under the PPSCoP and the DVLA’s governance
framework.[/indent]
>
> 4. Legal and Regulatory Framework
>
> Under UK GDPR and the Data Protection Act 2018, the DVLA acts
as Data Controller for all personal data released under KADOE.
It is incumbent upon the DVLA to:
>
> [indent]• Investigate any unauthorised or unlawful disclosures
of keeper data.
> • Enforce the contractual terms of the KADOE scheme, including
suspension or termination of access for breaches.
> • Ensure that the IPC, as ATA, properly regulates its members
and maintains transparent public records.[/indent]
>
> The actions of PCS Ltd and the inaction of the IPC
collectively represent a failure of the DVLA’s governance
safeguards and a breach of statutory obligations.
>
> Additionally, the IPC include the DVLA logo on their website
pages, which may or may not be authorised. Evidence of this is
in the screenshots attached.
>
> 5. Requested Remedies
>
> I respectfully request that the DVLA:
>
> [indent]• Confirm that PCS Ltd held no valid KADOE contract
and therefore accessed my data without authorisation.
> • Investigate and sanction PCS Ltd for any misuse of my
personal data and breach of the PPSCoP.
> • Investigate the IPC’s compliance with its duties as ATA, and
require them to maintain an accurate public register and to
respond substantively to accreditation enquiries.
> • Take enforcement action against both PCS Ltd and/or the IPC
as necessary, up to and including suspension or termination of
their KADOE access.[/indent]
>
> Please provide me with a formal acknowledgment of this
complaint and a reference number for your records. I am prepared
to supply any further information or documentation required to
assist your investigation.
>
> 6. Attachments
>
> [indent]• Screenshot of the IPC AOS members page showing
omission of PCS Ltd
> • Email correspondence log demonstrating only automated IPC
replies
> • Copy of the PCN issued by PCS Ltd[/indent]
>
> Name: [INSERT YOUR NAME]
> Date: [INSERT DATE]
--- End Quote ---
In order to obtain the IPC obfuscation response, send the
following by email to contact@theipc.info which will generate
the response that you can include as an attachment:
--- Quote ---
> Subject: AOS member query - Parking Control Solutions Ltd
>
> Dear Sirs,
>
> I am enquiring about a private parking operator, Private
Control Solutions Ltd, company number: 08419177, that claims to
be an AOS member of the IPC. However, they do not appear on your
list of AOS members.
>
> Can you please confirm whether this company is a current AOS
member of the IPC and from what date they first received
accreditation.
>
> I look forward to your response.
>
> Yours faithfully,
>
> [Your name]
--- End Quote ---
You can also include these screenshots showing that PCS do not
appear in the list of IPC AOS members:
[img width=1047.5999755859375
height=1701]
HTML https://i.imgur.com/Mkrsm0e.jpeg[/img]
[img width=1047.5999755859375
height=1741]
HTML https://i.imgur.com/BPC63cu.jpeg[/img]
#Post#: 76280--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 12, 2025, 3:20 pm
---------------------------------------------------------
Just to be clear, this should be sent after an invoice is
received in the post, I presume?
#Post#: 76282--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: DWMB2
Date: June 12, 2025, 3:36 pm
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There's a difference between being a member of the IPC, and
being an Accredited Operator Scheme (AOS) Member. The latter is
required in order to access keeper data under the KADOE
contract.
Unless they have some sort of trading name, I can't see them on
the AOS list:
HTML https://portal.theipc.info/aos-members/p/?page=1
HTML https://portal.theipc.info/aos-members/p/?page=1
#Post#: 76326--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 13, 2025, 4:14 am
---------------------------------------------------------
A parking charge has now been received in the mail. Should we go
ahead with the complaint above?
#Post#: 76331--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: DWMB2
Date: June 13, 2025, 4:45 am
---------------------------------------------------------
--- Quote from: Karl link ---
>
> Should we go ahead with the complaint above?
>
--- End Quote ---
Yes - we were working on the assumption this had been done.
It would be useful to see the notice you have received.
#Post#: 76336--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 13, 2025, 5:20 am
---------------------------------------------------------
Do you know if there is a similar email address for contacting
the BPA? They only offer a webform for contact on the website.
PCS displays the BPA Approved Member logo on the signage at the
parking site as well as printing the IPC logo on the PCN.
I have attached a scan of the NtK.
[attachment deleted by admin]
#Post#: 76342--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: jfollows
Date: June 13, 2025, 5:50 am
---------------------------------------------------------
info@britishparking.co.uk
aos@britishparking.co.uk for complaints
#Post#: 76346--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: b789
Date: June 13, 2025, 6:19 am
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Did you submit the DVLA complaint?
#Post#: 76351--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 13, 2025, 6:45 am
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Yes. Submitted.
#Post#: 77113--------------------------------------------------
Re: Parking ticket on office premises, ticket lost.
DIR By: Karl
Date: June 19, 2025, 2:31 am
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Just want to confirm, having submitted the complaint to DVLA,
there is nothing else we should be doing?
The PCN/NtK has not yet been responded to in any, nor has PCS
been contacted for any reason.
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